Technical Fulfillment Coordinator

The provisioning process enables the client’s devices to be used as a demonstration product at retail stores, and at special events where the product is to be demonstrated for sales teams or potential clients groups. The process converts the product to a Demo “State” for this purpose. The Provisioning Coordinator works in 3 key areas of responsibility specific to the client: demo device management - Repair and Maintenance (R&M), Events Support and Returns / Repurposing. Provisioning involves following customer directives to convert the clients product into a demonstrable device. Quality checking and documenting of the process for that specific task is essential. Orders are received into our Request Log and will need to be processed through to delivery. Tasks include inventory identification, provisioning, serialized tracking, packout and labelling, ship preparedness, returning tracking to the client group. Tracking to delivery for specialized Events. A successful Provisioning Coordinator is punctual, organized, and communicates well with others within the provisioning team. They will be called upon to conduct QC functions and perform inventory management on various products and supplies. The work requires excellent attention to detail - the ability to stay on track when multiple tasks are in play. A calm and problem solving approach to the work is essential. The Provisioning Coordinator will be relied upon to work closely with the project team towards meeting production and shipping schedules and to hit delivery deadlines. They will be relied upon to flag any concerns, recommend improvements to processes and call out any trends that they observe in their task. They are key members of the team and have the widest insight into the tasks within the team - handling not only new products, but also returns and those providing a more comprehensive experience for Events.