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Are you looking for a high-impact challenge at the intersection of social, economic, and environmental change? If you are ready to accelerate your career while making a tangible difference in the electrification of transit, this is your next move. On behalf of our client, we are seeking a dedicated Technical Field Support Lead - (EV and Transit) to join their team in the GTA and lead the charge in sustainable transportation.
Job Responsibility:
Manage the Market Quality Report (MQR) process to address repeat failures, control warranty costs, and provide data-driven evaluations
Oversee Service Technicians in troubleshooting, parts procurement, and repairs on our client’s vehicles
Investigate recurring technical issues and develop effective countermeasures
Support and execute fleet-wide service campaigns
Act as the central point of contact between internal teams and customers to resolve field issues swiftly
Regularly visit customer and company garages to provide technical resources and foster local teamwork
Identify viable technical and commercial pathways to balance client needs with business goals
Requirements:
5 to 10 years of hands-on technical experience in commercial automotive or heavy-duty vehicles (Electric/Hybrid experience is strongly preferred)
A Bachelor’s degree in Electrical, Mechanical, or Systems Engineering is preferred
however, equivalent high-level technical experience is highly valued
Deep knowledge of CAN bus, J1939, diagnostic tools, and high-voltage drivetrain components
Familiarity with BAE Systems or similar EV propulsion is a major asset
Proven track record in customer-facing roles, managing warranties, and navigating complex service campaigns
Exceptional conflict-resolution, presentation, and communication skills
Ability to influence stakeholders at all levels
Ability to travel frequently to local customer sites and occasionally to factories or suppliers