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Technical field support lead - ev and transit

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Randstad

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Location:
Canada , Calgary

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Contract Type:
Not provided

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Salary:

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Job Description:

Are you looking for a high-impact challenge at the intersection of social, economic, and environmental change? If you are ready to accelerate your career while making a tangible difference in the electrification of transit, this is your next move. On behalf of our client, we are seeking a dedicated Technical Field Support Lead - (EV and Transit) to join their team in Calgary and lead the charge in sustainable transportation.

Job Responsibility:

  • Manage the Market Quality Report (MQR) process to address repeat failures, control warranty costs, and provide data-driven evaluations
  • Oversee Service Technicians in troubleshooting, parts procurement, and repairs on our client’s vehicles
  • Investigate recurring technical issues and develop effective countermeasures
  • Support and execute fleet-wide service campaigns
  • Act as the central point of contact between internal teams and customers to resolve field issues swiftly
  • Regularly visit customer and company garages to provide technical resources and foster local teamwork
  • Identify viable technical and commercial pathways to balance client needs with business goals

Requirements:

  • 5 to 10 years of hands-on technical experience in commercial automotive or heavy-duty vehicles (Electric/Hybrid experience is strongly preferred)
  • A Bachelor’s degree in Electrical, Mechanical, or Systems Engineering is preferred
  • however, equivalent high-level technical experience is highly valued
  • Deep knowledge of CAN bus, J1939, diagnostic tools, and high-voltage drivetrain components
  • Familiarity with BAE Systems or similar EV propulsion is a major asset
  • Proven track record in customer-facing roles, managing warranties, and navigating complex service campaigns
  • Exceptional conflict-resolution, presentation, and communication skills
  • Ability to influence stakeholders at all levels
  • Ability to travel frequently to local customer sites and occasionally to factories or suppliers
  • Fluency in English is required

Nice to have:

French bilingualism is considered a strong asset

What we offer:
  • A competitive salary
  • comprehensive benefits package
  • a generous vacation policy
  • Robust insurance coverage
  • a group RRSP plan

Additional Information:

Job Posted:
March 10, 2026

Expiration:
April 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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