Technical field support lead - ev and transit

• Manage the Market Quality Report (MQR) process to address repeat failures, control warranty costs, and provide data-driven evaluations
• Oversee Service Technicians in troubleshooting, parts procurement, and repairs on our client’s vehicles
• Investigate recurring technical issues and develop effective countermeasures
• Support and execute fleet-wide service campaigns
• Act as the central point of contact between internal teams and customers to resolve field issues swiftly
• Regularly visit customer and company garages to provide technical resources and foster local teamwork
• Identify viable technical and commercial pathways to balance client needs with business goals

• 5 to 10 years of hands-on technical experience in commercial automotive or heavy-duty vehicles (Electric/Hybrid experience is strongly preferred)
• A Bachelor’s degree in Electrical, Mechanical, or Systems Engineering is preferred
• however, equivalent high-level technical experience is highly valued
• Deep knowledge of CAN bus, J1939, diagnostic tools, and high-voltage drivetrain components
• Familiarity with BAE Systems or similar EV propulsion is a major asset
• Proven track record in customer-facing roles, managing warranties, and navigating complex service campaigns
• Exceptional conflict-resolution, presentation, and communication skills
• Ability to influence stakeholders at all levels
• Ability to travel frequently to local customer sites and occasionally to factories or suppliers
• Fluency in English is required

French bilingualism is considered a strong asset

• A competitive salary
• comprehensive benefits package
• a generous vacation policy
• Robust insurance coverage
• a group RRSP plan