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Daley and Associates Logo Daley and Associates · IT - Software Development

Technical Field Services Engineer

United States, Atlanta 80000.00 - 100000.00 USD / Year · Job Posted June 03, 2026
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Job Description

A high-growth, innovation-driven organization is building out its field-facing talent and is seeking a top-tier Technical Client Services Associate to take ownership of critical customer relationships and drive operational excellence in the field. This is not a routine service role. It’s a high-impact, customer-facing position for someone who thrives in dynamic environments, can operate autonomously, and brings both technical depth and a service mindset. You’ll be embedded in customer operations, influencing outcomes, solving complex problems, and directly contributing to revenue through service, upgrades, and parts solutions.

Job Responsibility

  • Lead on-site engagements across warehouse and operational environments, diagnosing issues and driving immediate resolution
  • Act as the face of technical expertise, advising stakeholders, influencing decisions, and elevating customer performance
  • Identify and capture revenue opportunities through parts, upgrades, and service recommendations
  • Deliver high-quality training and ensure adoption of best practices across client teams
  • Partner with internal engineering and support teams to influence product evolution based on real-world insights

Requirements

  • Technical degree (mechanical, electrical, industrial) or equivalent experience
  • 2+ years in technical field service, sales engineering, or equipment training
  • Proven track record in field service, technical consulting, or sales engineering with measurable impact
  • Strong mechanical and systems intuition, especially within industrial or battery-powered equipment
  • Commercial mindset with the ability to identify opportunities beyond break/fix work
  • Confident communicator who can command a room and build trust quickly
  • Highly independent operator who performs at a high level with minimal oversight
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