Technical Field Advisor Job at Sulzer (Lomm)

Field Technical Consultant

Applies advanced subject matter knowledge to solve complex business issues and i...

Location

China , ShenZhen

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 6- 8 years working experience in related fields desired
In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications
Some in-depth knowledge of corporate organization and policies
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge
Anticipate Customer needs, develop proposed solutions, and build consensus
Provide Mission Critical customer recommendations to improve processes
Experienced knowledge of change management process and tools in complex environment
Advanced skills in project management, communication, analysis, and presentation
Expertise in area of focus and knowledgeable of future technology directions

Job Responsibility

Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups
Integrate technical knowledge and business understanding to create solutions for customer
Mentor/consult with team members, other organizations, customers, and vendors on complex issues
Act as a consultant in service delivery business, technology, industry or specific application
Resolve technical and some business incidents independently
Mentor/assist less-experienced team members on complex incidents
Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
Review support plan for business indicators and map to company service solutions
Develop and grow assigned customer account relationships with complex and strategic accounts
Act as trusted advisor in the consultant role for customer and company sales teams

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Field Technical Support - NonStop Servers

Field Technical Support role providing onsite technical services for HPE NonStop...

Location

India , Mumbai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or related field
3+ years of experience supporting HPE NonStop systems in enterprise environments
Strong understanding of NonStop OS, Guardian, OSS, TCP/IP, and related subsystems
Experience with NonStop utilities such as SCF, FUP, TMF, EMS, and PATHWAY
Familiarity with ITIL processes (Incident, Problem, Change Management)
Excellent troubleshooting, communication, and customer service skills
HPE ASE/MASE – NonStop Systems certification preferred
ITIL Foundation or higher certification preferred
Individual contributors at Intermediate job-level for a minimum of three years
Experience with HPE Nonstop, HPE Unix, or Linux operating system

Job Responsibility

Provide Level 1/2 technical support for incidents related to HPE NonStop hardware and software
Troubleshoot and resolve complex system issues, escalating to engineering teams when necessary
Perform root cause analysis and implement permanent fixes to prevent recurrence
Apply advanced technical knowledge to operate one or more technology areas
Perform ongoing health checks, performance tuning, and capacity planning for HPE NonStop systems
Apply patches, firmware updates, and software upgrades in coordination with customer change management processes
Implement approved changes to system configurations, ensuring minimal disruption to business operations
Serve as a trusted advisor to customers, providing technical guidance and recommendations
Participate in customer review meetings and contribute to continuous service improvement initiatives
Work closely with HPE internal teams, including engineering, product support, and account management

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Flexible work arrangements

Fulltime

Field Technical Support

Field Technical Support role providing Level 1/2 support for hardware and softwa...

Location

India , Mumbai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or related field
7+ years of experience supporting enterprise-grade HPE Compute and Storage systems
Strong understanding of ITIL processes (Incident, Problem, Change Management)
Flexible to work in 24X7 support environment
Good written and verbal communication skills
Proven hands-on expertise in HPE Compute platforms including HPE ProLiant servers, HPE Synergy, HPE Apollo
Proven hands-on expertise in HPE Storage solutions including HPE Alletra, HPE Primera, HPE 3PAR, HPE XP Storage, HPE StoreOnce and MSA
Broad technical knowledge on ISS solutions - Installing, Configuring & Troubleshooting of Synergy, Apollo, ProLiant DL servers, C7000 enclosures, Virtual Connects, Blade Switches- SAS, Ethernet & FC, ProLiant Blades & Storage Blades
Ability to troubleshoot across hardware, OS, and storage layers in complex environments
Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)

Job Responsibility

Provide Level 1/2 support for hardware and software issues across HPE infrastructure
Perform root cause analysis and implement permanent fixes
Escalate complex issues to engineering teams when necessary
Perform system health checks, performance tuning, and capacity planning across HPE Compute and Storage platforms
Apply patches, firmware updates, and software upgrades in accordance with customer change management policies
Execute approved changes with minimal business disruption
Act as a trusted advisor to enterprise customers
Deliver regular operational reports and participate in review meetings
Support continuous service improvement initiatives
Work cross-functionally with HPE engineering, COE, support, and account teams

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Field Technical Support - NonStop Servers

Field Technical Support role providing onsite technical services for HPE NonStop...

Location

India , Mumbai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or related field
5+ years of experience supporting HPE NonStop systems in enterprise environments
Strong understanding of NonStop OS, Guardian, OSS, TCP/IP, and related subsystems
Experience with NonStop utilities such as SCF, FUP, TMF, EMS, and PATHWAY
Familiarity with ITIL processes (Incident, Problem, Change Management)
Excellent troubleshooting, communication, and customer service skills
HPE ASE/MASE – NonStop Systems certification preferred
ITIL Foundation or higher certification preferred
Individual contributors at Specialist job-level for a minimum of three years
Experience with HPE Nonstop, HPE Unix, or Linux operating system

Job Responsibility

Provide Level 2/3 technical support for incidents related to HPE NonStop hardware and software
Troubleshoot and resolve complex system issues, escalating to engineering teams when necessary
Perform root cause analysis and implement permanent fixes to prevent recurrence
Apply advanced technical knowledge to operate one or more technology areas
Perform ongoing health checks, performance tuning, and capacity planning for HPE NonStop systems
Apply patches, firmware updates, and software upgrades in coordination with customer change management processes
Implement approved changes to system configurations, ensuring minimal disruption to business operations
Serve as a trusted advisor to customers, providing technical guidance and recommendations
Participate in customer review meetings and contribute to continuous service improvement initiatives
Work closely with HPE internal teams, including engineering, product support, and account management

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Flexible work arrangements

Fulltime

Technical Support Advisor

As a Technical Support Advisor, you will play a critical role in ensuring the su...

Location

Salary:

Not provided

SpryPoint

Expiration Date

Until further notice

Requirements

Utility Industry Experience: Proven experience with utility billing practices, rate structures, and regulatory requirements is required for this role
Experience: Previous experience in technical support, IT help desk, or a related field, ideally operating at a level where you made routine decisions independently within a defined scope
Resourcefulness: A track record of using data, previous ticket history, and structured frameworks to make informed choices. You must be able to suggest workarounds and solve complex problems in unfamiliar systems
Communication: Excellent communication skills with the ability to explain and justify resolutions for client issues. You must be able to listen attentively to clients and maintain a calm tone when facing frustration

Job Responsibility

Escalation & Leadership: Serve as the primary escalation point for Technical Support Specialists, helping to remove roadblocks and troubleshoot advanced technical issues. You will mentor junior team members on decision-making techniques and handling complex client interactions
Advanced Troubleshooting: Explore logs (beyond basic interfaces) in greater detail to understand specific issues and identify potential code-level problems. You will define workarounds when experiencing roadblocks and resolve issues within Service Level Agreements (SLA)
Process & Product Ownership: Act as a liaison between clients and product development for feature requests and bug fixes, identifying issues that require developer intervention. You will facilitate process reviews to identify opportunities for efficiency and improvements in business processes
Client Success: Nurture client relationships to ensure a high level of satisfaction and facilitate solutions for client financial processes. You will engage in direct but professional discussions to resolve misunderstandings and manage escalated conflicts
Documentation & Knowledge: Contribute to and improve internal business processes, troubleshooting guides, and self-service articles

What we offer

Remote-first environment with flexible working hours across North America
Competitive Total Rewards - Comprehensive compensation package that grows with you
Complete Setup - MacBook + $500 to create your ideal home workspace
Total Wellness - Health, dental, vision, and life insurance from day one
Recharge Time - Generous PTO, Summer Friday half-days, and unlimited sick days
Future Security - RRSP (Canada) and 401k (US) matching programs
Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program
Team Connection - Annual company events and team offsites that bring us together

Fulltime

Bathroom Technical Support Advisor

As a Bathroom Technical Support Advisor, you'll be the go-to expert for customer...

Location

United Kingdom , Chard

Salary:

28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in bathroom installation, plumbing, or the KBB (Kitchen, Bedroom, Bathroom) industry
Strong communication and customer service skills
Ability to read and interpret technical drawings and documents
IT proficiency and familiarity with CRM systems
A proactive, detail-oriented, and customer-focused approach

Job Responsibility

Responding to technical enquiries via phone and email, offering expert advice on installation and product use
Investigating and resolving customer complaints and queries within set timescales
Producing 2D and 3D survey drawings using CAD software
Advising on product specifications and compatibility, including replacement parts
Supporting warranty claims and processing replacements in line with company policies
Coordinating service calls with field engineers and liaising with customers
Recording product issues and tracking resolutions using EFACS software
Supporting the wider Customer Service team with technical knowledge and daily tasks

What we offer

Generous Annual Leave: 25 days plus Bank Holidays, rising to 30 days with service
Secure Your Future: Life Assurance and General Income Protection Insurance
Peace of Mind: Company Sick Pay and Eye Care Assistance
Cycle Friendly: Bike to Work Scheme
Festive Break: Christmas Shutdown
Recognition & Rewards: Long Service Awards and Company Events

Fulltime

Field Technical Consultant

Applies advanced subject matter knowledge to solve complex business issues and i...

Location

China , Beijing

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 6-8 years working experience in related fields desired
In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications
Some in-depth knowledge of corporate organization and policies
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge
Anticipate Customer needs, develop proposed solutions, and build consensus
Provide Mission Critical customer recommendations to improve processes
Experienced knowledge of change management process and tools in complex environment
Advanced skills in project management, communication, analysis, and presentation
Expertise in area of focus and knowledgeable of future technology directions

Job Responsibility

Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups
Integrate technical knowledge and business understanding to create solutions for customer
Mentor/consult with team members, other organizations, customers, and vendors on complex issues
Act as a consultant in service delivery business, technology, industry or specific application
Resolve technical and some business incidents independently
Mentor/assist less-experienced team members on complex incidents
Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
Review support plan for business indicators and map to company service solutions
Develop and grow assigned customer account relationships with complex and strategic accounts
Act as trusted advisor in the consultant role for customer and company sales teams

What we offer

Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
Career development programs
Inclusive work environment

Fulltime

Technical Project Management Advisor

Our Regulatory Engineering team thrives on the challenge of operating in a compl...

Location

Singapore , Singapore

Salary:

Not provided

Dell

Expiration Date

Until further notice

Requirements

Requires 5+ years of related experience with a Bachelor Degree
Knowledge on compliance, especially in Safety, EMC, Wireless, Telecom and Environmental (e.g. Energy, Material, ECO Labels, Accessibility, Repairability, Packaging and etc.) legislation programs is a plus
Applies broad expertise and knowledge in highly specialized fields or several related disciplines
Leads and contributes to development of company objectives and principles to achieve goals in creative and effective ways
Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles
Requires conceptual thinking to understand advanced issues and implications
Assesses unusual circumstances and uses sophisticated analytical and problem-solving techniques to identify cause
Devises solutions based on limited information and precedent and adapts existing approaches to resolve issues
Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results
Accountable for results, which may impact the entire function

Job Responsibility

Manages projects, or specific activities related to projects within given constraints of scope, schedule, budget, and quality through the duration of the project
Allocates work among team members and provides guidance on a regular basis
Conducts periodic reviews to ensure project is on track and conducts post-project reviews
Ensures all project documentation is kept up to date and communicated to the relevant stakeholders on a timely basis
Utilizes relevant project management tools, systems, and applications
Work closely with the team’s Scrum Master, AI ML engineers, Product Compliance Engineers, global Agency Relations Managers, Corporate IT teams and etc on projects deliverables and schedules
Defines supporting and driving process improvements

What we offer

Comprehensive Healthcare Programs
Award Winning Financial Wellness Tools and Resources
Generous Leave of Absence for New Parents and Caregivers
Industry Leading Wellness Platform
Employee Assistance Program

Technical Field Advisor

Sulzer

Location:
Netherlands , Lomm

Category:
Energy

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 13, 2026

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Sulzer

Location:Netherlands , Lomm

Category:Energy

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 13, 2026

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Job Posted:
January 13, 2026