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Technical Events Manager

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Encore Global

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Location:
United Kingdom , London

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

45000.00 - 48000.00 GBP / Year
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Job Description:

Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

Job Responsibility:

  • Play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions
  • Prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues
  • Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled
  • Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements
  • Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room
  • Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover
  • Participates in capture rate discussions and suggests ways to capture lost business
  • Monitors sales files to review upcoming groups and to ensure that sales processes are followed
  • Foster good relations with all sales team members to maximise new leads
  • Develop a database of clients who have visited the hotel/venue
  • Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates
  • Cultivate good relations with all hotel/venue staff
  • Creates development plans with hotel teams to improve service levels
  • Foster good relations with all of the London teams and sites
  • Attend regular meetings with the London office
  • Create and standardise information systems where by the local London office can clearly see equipment movements and requirements within the hotel
  • Develop dry hire shows and large scale events with involvement in the tender process and pre-production for new/existing clients
  • Build long-term customer loyalty by converting on-off Hotel corporate clients events to established Encore client accounts
  • Monitor competitor activity of production companies using the Hotel
  • Delegate technical responsibility to on-site technician
  • Ensure good use of technician’s time by managing shift basis effectively and offering this resource to sister hotels

Requirements:

  • High School Diploma, Mathematics and English GCSE or equivalent is preferred
  • Strong background in AV / Live events, while managing teams
  • Previous experience within the Service and Hospitality industry would be preferable
  • Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial
What we offer:
  • Private Healthcare
  • Employee supported volunteering
  • Enhanced family leave provisions
  • Perkbox and Employee assistance Programme
  • Company sick pay
  • Employee recognition scheme
  • Generous employee referral scheme
  • Clearly defined Career path
  • Access to state-of-the-art technology
  • Global presence and opportunities worldwide
  • Long Service Programme

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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