Technical Events Manager Job at Encore Global (London)

Job Description

Our technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life. They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner. At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

Job Responsibility

Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions
Along with the technicians you will prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues. Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled
Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements
Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room
Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover, i.e. increasing the different elements involved within conferences and events e.g. production, video editing etc
Participates in capture rate discussions and suggests ways to capture lost business
Monitors sales files to review upcoming groups and to ensure that sales processes are followed
Foster good relations with all sales team members to maximise new leads. Educate the team in terms of all Encore's services and introduce incentive schemes to encourage the team to distribute potential sales leads
Develop a database of clients who have visited the hotel/venue. Proactively correspond with clients after their event to pursue future business. Gain feedback on performance to improve on service
Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates. Utilise all in-house services before out-sourcing i.e. crew & equipment. Be aware of turnover targets and actively strive to increase revenue
Cultivate good relations with all hotel/venue staff, i.e. sales team, banqueting team and front of house
Creates development plans with hotel teams to improve service levels. Addresses and provides solutions for concerns or complaints communicated by the Hotel or customers
Foster good relations with all of the London teams and sites (particularly London) to ensure that full back-up support is provided from front of house/warehouse
Attend regular meetings with the London office to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives
Create and standardise information systems where by the local London office can clearly see equipment movements and requirements within the hotel, including quotations and turnover reporting
Develop dry hire shows and large scale events with involvement in the tender process and pre-production for new/existing clients and ensure that implementation of the project is handled by the appropriate parties, i.e. utilise Event Producers on a consultancy basis as required
Build long-term customer loyalty by converting on-off Hotel corporate clients events to established Encore client accounts
Monitor competitor activity of production companies using the Hotel and where possible approach clients with the view of targeting for future activity
Delegate technical responsibility to on-site technician, ensuring all duties are achieved within the deadline
Ensure good use of technician's time by managing shift basis effectively and offering this resource to sister hotels

Requirements

High School Diploma, Mathematics and English GCSE or equivalent is preferred
Strong background in AV / Live events, while managing teams
Previous experience within the Service and Hospitality industry would be preferable
Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial

Nice to have

Previous experience within the Service and Hospitality industry would be preferable
Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial

What we offer

Private Healthcare
Employee supported volunteering
Enhanced family leave provisions
Perkbox and Employee assistance Programme
Company sick pay
Employee recognition scheme
Generous employee referral scheme
Clearly defined Career path (and all the important support along the way)
Access to state-of-the-art technology
Global presence and opportunities worldwide
Long Service Programme

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Technical Events Manager

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