CrawlJobs Logo
Nicoll Curtin Logo Nicoll Curtin · IT - Administration

Technical Escalations Specialist

Philippines · Job Posted February 13, 2026
Apply Position
Job Link Share

Job Description

We’re hiring a Technical Researcher to join a Global Tech Company that supports a large-scale membership and billing platform used by millions of subscribers worldwide. This role sits within a specialized Technical Research team that works closely with Product, Engineering, Billing, and Payments teams to resolve complex customer issues and drive long-term fixes. This is not a helpdesk or service desk role. It’s an advisory, investigation-focused position with strong stakeholder exposure. This is an initial 6-month contract with high potential for extension or conversion, based on business needs and performance.

Requirements

  • Own end-to-end technical escalations coming from customer support partners
  • Investigate complex membership, billing, payment, and account-related issues not covered by standard knowledge bases
  • Translate customer pain points into clear insights for Product and Engineering teams
  • Act as a trusted advisor to the customer support organization
  • Partner closely with cross-functional stakeholders across Product, Engineering, Billing, and Payments
  • Advocate for permanent fixes, not temporary workarounds
  • Manage escalations via Zendesk (no phone-based support)
  • 5+ years of experience in technical research, systems analysis, business analysis, or a similar role
  • Strong background in membership, billing, payments, or finance-related systems
  • Proven experience managing incidents and escalations in complex environments
  • Strong judgment, curiosity, and problem-solving skills
  • Comfortable analyzing data to identify patterns and root causes

Nice to have

  • SQL experience is a plus (not required)
  • Experience in fintech or a similar tech-driven industry is a strong advantage
Nicoll Curtin - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Technical Escalations Specialist

8 matching positions

Senior Technical Services Cross Technology Systems Integration Specialist / Technical Lead

The Senior Technical Services Cross Technology Systems Integration Specialist at...
Location
Location
Malaysia , Petaling Jaya
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Advanced understanding and appreciation of technical design and business principles
  • Advanced project fundamental and administration ability
  • Advanced project fundamentals which are demonstrated in the execution of installations and other assignments
  • Advanced customer engagement skills
  • Advanced relevant domain specialist knowledge
  • Excellent verbal communication skills
  • Client focused and displays a proactive approach to solving problems
  • Advanced ability to coach, mentor and provide guidance to team members
  • Ability to take ownership as technical lead during project lifecycle
  • Bachelor's degree or equivalent in Information Technology or Computing or related field
Job Responsibility
Job Responsibility
  • Interacts with clients on site and remote to meet more complex requirements of a solution
  • Escalates unresolved problems and issues to the relevant third parties
  • Delegates lower complexity tasks to engineers and technicians
  • Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required
  • Writes reports and proposals and completes and maintains project documentation
  • Assists with the documentation of standard operating procedures relating to installations and fixes
  • Acts as coach and mentor to more junior Implementation Engineers and Technicians
  • Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets
  • May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management
  • Included in complex design work, with input to the design expected
  • Fulltime
Read More
Arrow Right
New

Conveyancer - Technical Specialist

Location
Location
United Kingdom
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years’ experience handling a mixed residential conveyancing caseload
  • Highly skilled in Title Checking and replies to enquiries
  • Strong technical knowledge, including BSA, shared ownership, transfer of part and new build
  • Results-focused, determined, and comfortable working independently
  • Enjoys problem-solving and tackling complex, non-standard issues
  • Can assess risk confidently and make sound commercial decisions
  • Communicates clearly and effectively with colleagues and stakeholders
  • Keeps up to date with legislation and best practice
  • Is passionate about innovation and improving the way conveyancing is delivered
Job Responsibility
Job Responsibility
  • Take responsibility for a portfolio of clients, supporting file progression and resolution
  • Act as a technical escalation point for complex residential conveyancing matters
  • Apply specialist knowledge across Building Safety Act (BSA), shared ownership, transfers of part, new build properties, leaseholds, estate rent charges, solar panels, restrictions, and other complex titles
  • Make clear, commercially focused, and risk-aware decisions to keep transactions moving
  • Draft, review and approve high-level legal documentation autonomously
  • Work collaboratively with conveyancers, lenders, agents, developers and internal teams
  • Take a hands-on approach to finding practical solutions to challenging legal issues
  • Share knowledge, mentor colleagues, and contribute to continuous improvement
  • Champion the use of technology, AI and automation to improve outcomes
What we offer
What we offer
  • Competitive salary with a strong bonus structure
  • Hybrid or fully home-based working
  • 25 days’ holiday plus 8 public holidays
  • Pension scheme & life assurance
  • Option to buy or sell holiday
  • Enhanced maternity, paternity & adoption pay
  • Employee Assistance Programme
  • Free conveyancing services
  • Retail discounts
  • Fulltime
Read More
Arrow Right
New

Technical Specialist - Network

Make an impact with NTT DATA Join a company that is pushing the boundaries of wh...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Seasoned understanding and appreciation of technical design and business principles
  • Seasoned project fundamental and administration ability
  • Seasoned project skills which are demonstrated in the execution of installations and other assignments
  • Excellent customer engagement skills
  • Demonstrate relevant domain specialist knowledge
  • Excellent verbal communication skills
  • Client focused and displays a proactive approach to solving problems
  • Ability to work under pressure
  • Ability to coach, mentor and provide guidance to team members
  • Bachelor's degree or equivalent in Information Technology or Computing or a related field
Job Responsibility
Job Responsibility
  • Interacts with clients on site and remote to meet complex requirements of a solution
  • Escalates unresolved problems and issues to the relevant third parties
  • Responds to escalated client requests
  • Escalates complex problems to the relevant third parties
  • Writes reports and proposals and completes and maintains project documentation
  • Assists with the documentation of standard operating procedures relating to installations and fixes
  • Acts as coach and mentor to more junior Implementation Engineers and Technicians
  • Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
  • Included in higher complexity design work, with input to the design expected
  • Expected to take ownership of relevant technologies according to domain or specialization
  • Fulltime
Read More
Arrow Right
New

Ms Technical Specialist

As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in pro...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits
  • Advanced Certifications on at least one or two above mentioned technologies
  • Excellent planning and project management abilities, taking changing circumstances into account
  • Strong communication skills, with the ability to work across different cultures and social groups
  • Effective active listening skills
  • A client-focused approach, prioritizing their requirements and creating positive experiences
  • Adaptability to changing circumstances and the ability to work diligently when necessary
  • A positive outlook and the ability to work well under pressure
  • A bachelor's degree in IT/Computing or equivalent work experience
Job Responsibility
Job Responsibility
  • Leading in providing exceptional managed services to clients
  • Proactively identifying and resolving technical incidents and problems
  • Ensuring clients meet all service level agreement (SLA) conditions
  • Identifying root cause of critical incidents and implementing solutions
  • Managing high-complexity tickets and conducting thorough analyses
  • Coaching and mentoring junior team members
  • Creating knowledge articles for frequent tasks/issues
  • Providing inputs to automation teams to reduce manual efforts
  • Ensuring clients' infrastructure is configured, installed, tested, and operational
  • Performing checks and employing monitoring tools to respond to alerts
  • Fulltime
Read More
Arrow Right

Senior Technical Specialist

This GCS technical specialist position delivers technical expertise for solution...
Location
Location
South Korea , Seoul
Salary
Salary:
Not provided
teradyne.com Logo
Teradyne
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Familiar with ATEs and production environment
  • Knowledge of troubleshooting process and skills
  • Knowledge of Load board schematics design and layout
  • Knowledge of IC test theory
  • Device correlation and test program release experience
  • Driver and UI knowledge
  • Bachelor degree or above in IC design, electrical engineering, RF, electronic, communication, microwave
  • above 10 years working experience
  • Experience of ATE is Preferred
  • Logical thinking
Job Responsibility
Job Responsibility
  • Monitor field engineers skillset by skill-level definition and propose suitable training to enhance engineers skillset
  • Consolidate similar field issues together and perform knowledge sharing/learning with all engineers
  • Monitoring/checking in-site related process and provide appropriate suggestion in problem solving, communication, escalation, etc
  • Join critical/key issues discussion and be the bridge between PSG/factory experts and field service team
  • Perform field Forum seminar with all team members every year
  • Coordinate/report regional retrofit progress (PIP & PUP) and performing status update
  • Join key activities in all regions and provide suggestion/observation to management team
  • Fulltime
Read More
Arrow Right

Senior Engineer/ Technical Specialist

As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in pro...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits
  • Advanced Certifications on at least one or two above mentioned technologies
  • Excellent planning and project management abilities, taking changing circumstances into account
  • Strong communication skills, with the ability to work across different cultures and social groups
  • Effective active listening skills
  • A client-focused approach, prioritizing their requirements and creating positive experiences
  • Adaptability to changing circumstances and the ability to work diligently when necessary
  • A positive outlook and the ability to work well under pressure
  • A bachelor's degree in IT/Computing or equivalent work experience
Job Responsibility
Job Responsibility
  • proactively identifying and resolving technical incidents and problems
  • ensuring clients meet all service level agreement (SLA) conditions
  • identify root cause of critical incidents and implement solutions for problems identified
  • managing high-complexity tickets, conducting thorough analyses, and providing resolutions to a variety of complex issues
  • coaching and mentoring junior team members
  • creating knowledge articles for frequent tasks/issues and training junior team members
  • providing inputs to automation teams to reduce manual efforts
  • ensuring clients' infrastructure is configured, installed, tested, and operational
  • performing necessary checks and employing monitoring tools to respond to alerts
  • identifying and logging problems before they escalate
  • Fulltime
Read More
Arrow Right

Technical Specialist MS - Oracle Database

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary r...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive Managed Services experience handling complex cross-technology infrastructure
  • Strong understanding of ITIL processes
  • Proven experience working with vendors and/or third parties
  • Ability to communicate and work across different cultures and social groups
  • Effective planning skills, even in changing circumstances
  • Positive outlook and ability to work well under pressure
  • Active listening skills and adaptability to changing client needs
  • Client-focused approach to create positive client experiences throughout their journey
  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Job Responsibility
Job Responsibility
  • Proactively identifying and resolving technical incidents
  • Ensuring client infrastructure is configured, tested, and operational
  • Pre-emptive service incident resolution, product reviews, and operational improvements
  • Managing high-complexity tickets, performing advanced tasks, and providing diverse solutions while ensuring zero missed service level agreement (SLA) conditions
  • Mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications
  • Conducting necessary checks, applying monitoring tools, and responding to alerts, identifying issues before they become problems
  • Logging incidents with the required level of detail, analyzing, assigning, and escalating support calls
  • Proactively identifying opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties
  • Creating knowledge articles for frequent tasks/issues and training junior team members in executing those tasks
  • Providing inputs to automation teams to reduce manual efforts
  • Fulltime
Read More
Arrow Right

Senior Technical Specialist MS - Network Security Engineer L4

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary r...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive Managed Services experience handling complex cross-technology infrastructure
  • Strong understanding of ITIL processes
  • Proven experience working with vendors and/or third parties
  • Ability to communicate and work across different cultures and social groups
  • Effective planning skills, even in changing circumstances
  • Positive outlook and ability to work well under pressure
  • Active listening skills and adaptability to changing client needs
  • Client-focused approach to create positive client experiences throughout their journey
  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
Job Responsibility
Job Responsibility
  • Proactively identifying and resolving technical incidents
  • Ensuring client infrastructure is configured, tested, and operational
  • Pre-emptive service incident resolution, product reviews, and operational improvements
  • Managing high-complexity tickets, performing advanced tasks, and providing diverse solutions while ensuring zero missed service level agreement (SLA) conditions
  • Mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications
  • Conducting necessary checks, applying monitoring tools, and responding to alerts
  • Logging incidents with the required level of detail, analysing, assigning, and escalating support calls
  • Proactively identifying opportunities for optimization and automation
  • Creating knowledge articles for frequent tasks/issues and training junior team members
  • Providing inputs to automation teams to reduce manual efforts
  • Fulltime
Read More
Arrow Right