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We are hiring a Desktop Engineer to support and improve our enterprise endpoint environment. This role is responsible for maintaining our desktop operating systems, managing endpoint policies, supporting security controls, resolving complex desktop incidents, and helping streamline and automate desktop management processes. This engineer will work closely with infrastructure, security, and service desk teams to ensure a secure, stable, and efficient end-user computing experience.
Job Responsibility:
Maintaining our desktop operating systems
Managing endpoint policies
Supporting security controls
Resolving complex desktop incidents
Helping streamline and automate desktop management processes
Working closely with infrastructure, security, and service desk teams to ensure a secure, stable, and efficient end-user computing experience
Requirements:
Experience managing enterprise desktop environments, including operating system lifecycle management, patching, device management platforms (e.g., Intune, SCCM, JAMF), and policy configuration
Strong ability to diagnose and resolve complex endpoint issues that are escalated from the service desk, perform root cause analysis, and implement long-term solutions
Ability to identify inefficiencies in desktop management processes and improve them through scripting, automation, and operational improvements