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Technical Engagement Analyst

United Kingdom, Belfast 37000.00 - 48000.00 GBP / Year · Job Posted January 06, 2026
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Job Description

As a Technical Engagement Analyst, you will work on a small but mighty team at DailyPay, focusing on technical client support, integration and data optimization for existing clients, and collaborating with other stakeholders to change client setups. In this role, you will act as technical support to client-facing teams, as well as be responsible for strategizing with internal and external stakeholders to implement improvements to existing client data exchanges to improve operational loss and integration reliability.

Job Responsibility

  • Act as a technical point of escalation for cross-functional teams
  • Support existing client changes involving location and pay code additions, organizational structure changes, or minor file adjustments
  • Perform operational reviews with Client Success Managers, Global Operations, Product, and Payments to recommend and implement improvements to client data exchanges
  • Function as a subject matter expert regarding product idiosyncrasies and client integrations
  • Report, troubleshoot, and take ownership of incidents through resolution
  • Support product testing and rollouts

Requirements

  • Bachelor’s degree with 2+ years of experience in implementations, technical account management, or client-facing technical support role
  • Ability to adapt and thrive in a product knowledge-heavy environment
  • Strong analytical and problem solving skills
  • Knowledge of Dell Boomi or willingness to learn Dell Boomi
  • Experience troubleshooting sFTP, API, and data concerns
  • Capacity to prioritize and handle multiple projects simultaneously
  • Strong interpersonal and cross-functional skills
  • Occasional need to work outside of normal business hours may be required

What we offer

  • Opportunity for equity ownership
  • Private health insurance option
  • Employee Resource Groups
  • Fun company outings and events
  • Generous PTO Allowance
  • 5% Pension contribution

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