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We are seeking a highly skilled and Technical Enablement Manager to focus on the enablement of our Sales Engineers (SEs), Solutions Architects (SAs), AI Outcomes Managers (AIOMs) and Support teams. This role will be pivotal in developing and implementing technical training strategies that enhance the technical acumen and effectiveness of our technical teams, driving performance, efficiency, and productivity.
Job Responsibility:
Develop and execute a comprehensive technical training strategy for our SEs, SAs, AIOMs and Support team
Collaborate with technical leadership to integrate advanced technical concepts into training and coaching
Partner with Field Enablement functions to introduce role-specific onboarding content
Implement continuous learning programs
Develop and maintain a library of technical enablement resources
Work closely with the technical teams to understand their needs and develop content
Partner with technical writing and the SA team to successfully train Glean’s managed implementation partners
Monitor and analyze the effectiveness of technical enablement initiatives
Facilitate training sessions for the technical teams
Requirements:
5+ years of experience in a Solutions Architect, Solutions Engineer, Technical support, or related role
Bachelor's degree in Computer Science, Engineering, or related field
Proven experience in technical training, technical enablement, or a similar role within a technical environment
Deep knowledge of or direct experience with LLMs/AI required
Experience with cloud environments such as GCP, AWS, or Azure
Proficient in programming languages like Python or Java
Familiar with API configurations and can effectively demonstrate technical functionalities to non-technical audiences
Excellent written and verbal communication skills
Strong project management and organizational skills
Ability to work effectively in a fast-paced, team-oriented environment
Proficiency in content management systems and design software
Deep knowledge of technical processes and customer journey mapping
Ability to analyze data and use it to make informed decisions