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The Technical Enablement Program Manager, Post-Sales is a critical hire focused on the long-term success of the Post-Sales teams who serve our customers. This role owns the strategy and creation of dedicated enablement programming for our growing and constantly evolving Post-Sales team members (Support, Professional Services, and Customer Success).
Job Responsibility:
Design programs to ensure customer success
Ensure technical efficacy
Build the Technical Toolkit
Drive Operational Alignment
Lifecycle Knowledge Manager
Technical Liaison
Facilitate Key Sessions
Post-Sales Impact
Stakeholder Management
Requirements:
2-3+ years proven experience in Technical Enablement, Post-Sales customer engagements, or Technical Program Management within a fast-paced, high-tech B2B environment
Deep Technical Acumen: Mandatory and demonstrable advanced knowledge of Cloud Security principles, implementation architecture, and post-deployment troubleshooting
Post-Sales Expertise: Demonstrated experience supporting or enabling Professional Services, Technical Support, or Customer Success Architecture teams
Exceptional Program Management: Strong attention to detail with a proven ability to manage multiple complex, cross-functional projects across various timelines. You are a powerful and effective communicator for both executives and individual contributors
Architectural Fluency: Strong understanding of how to translate technical product specs and "how-it-works" logic into field-consumable materials (Implementation playbooks, troubleshooting guides, configuration SOPs)
Exceptional Collaboration: Ability to effectively partner with Product Management, Technical Enablement Teams, Operations, and Post-Sales Leadership to bridge the gap between "product built" and "product supported."
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship.