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Sentry is looking for a talented Technical Enablement Director to help drive usage and adoption of our platform through education and enablement. This position will be responsible for strategy, planning, and end-to-end execution of training and educational programs, both internal for our employees, and external for our customers and partners.
Job Responsibility:
Become a Sentry product expert
Own the Sentry University virtual learning platform
Create a comprehensive training strategy
Build out and operationalize an engaging certification program
Design and own all end-user training content
Create and deliver an instructor-led training curriculum
Work in close partnership with sales and marketing to track progress of leads
Collaborate with Product and Engineering to ensure enablement materials are up to date
Develop programs and training materials to drive onboarding and ongoing technical enablement
Develop KPIs that measure adoption and effectiveness of the training programs
Requirements:
Strong knowledge in the application monitoring field
5+ year experience in technical training development and delivery
BA/BS degree in CS or Computer Engineering-related field or equivalent experience is mandatory
Strong verbal and written communications skills
Strong presentation skills
Significant experience working with customers and partners, both remotely and in person
Ability to think out of the box to develop structured training plans, actions, and measurable metrics
Experience leveraging various learning tools and media to provide optimal learning
Nice to have:
Enjoy talking about technology and interfacing with engineers and engineering leaders
Appreciate working on a variety of projects with different stakeholders
Like being “in the middle of it all”, working across the organization
Have a fast-paced, results-driven mindset
Love developer tools, open-source, and/or all things software development life cycle