Technical Documentation Specialist Job at 3dB Labs (West Chester)

Job Description

The Technical Documentation Specialist is responsible for owning and producing all end-user manuals, technical guides, and product documentation across 3dB Labs’ hardware and software portfolio—including SCEPTRE, Kirby, Citadel, and associated turnkey DSP systems. Unlike a traditional tech-writer role, this position requires a DSP-literate professional who can understand signal processing workflows, radio operations, and the operational CONOPS our systems support. Through training with our Product, Field, and QA teams, this role will develop a deep understanding of how customers use our capabilities (DoD, SOF, IC, and partner organizations) and independently translate that knowledge into clear, accurate, and mission-relevant documentation. The Technical Documentation Specialist works closely with Product Management, Software Engineering, and Field Applications to capture authoritative product behavior and operational detail, and partners with Marketing to ensure documentation is visually consistent with 3dB branding.

Job Responsibility

Develop, write, and maintain user manuals, quick-start guides, release-specific documentation, and system reference materials for all 3dB Labs products
Translate complex DSP workflows, radio integration steps, and mission CONOPS into clear, intuitive documentation that reflects real-world usage
Own the documentation pipeline for each product release—planning, drafting, reviewing, and publishing content with minimal reliance on Field Team inputs
Convert all existing Word-based manuals into modern Markdown-based documentation (with training provided on internal tooling)
Learn and master SCEPTRE’s core mission areas, workflows, and advanced features, including geolocation, collection, and multi-node operations
Learn Kirby and Citadel operations at a functional depth, including setup, configuration, general troubleshooting, and mission use cases
Understand common customer operational environments and the “why” behind product workflows
Work with the Product Team and QA to ensure documentation aligns with accepted requirements, release content, and expected behavior
Collaborate with Field Applications to validate use-case accuracy (not to write the content for you—just to verify authenticity)
Partner with Marketing to ensure layout, style, and branding consistency across all documentation
Maintain a documentation versioning structure that aligns with software releases
Ensure all manuals meet high standards for technical accuracy, clarity, and consistency
Establish a repeatable process for gathering updates each release cycle with minimal burden on engineering or field personnel

Requirements

Background in DSP, SIGINT, EW, RF systems, or similar technical domain—professional, military, academic, or equivalent experience
Ability to learn complex hardware/software products (e.g., SCEPTRE-like systems) with minimal hand-holding
Strong writing and communication skills with a demonstrated ability to explain technical concepts clearly
Proficiency with or willingness to learn Markdown, Git, and documentation toolchains
Comfort working with multidisciplinary teams across engineering, product, field operations, and marketing
Active government clearance or the ability to obtain one

Nice to have

Experience documenting military, IC, or commercial SIGINT/DSP systems
Hands-on experience with SDRs, RF equipment, or geolocation software
Familiarity with software release processes and version-controlled documentation repositories

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Technical Documentation Specialist

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