Technical Documentation Infrastructure Lead Job at Zuora (Redwood City)

Senior Technical Lead - Fullstack

At Codvo, we build scalable, future-ready digital platforms that drive real busi...

Location

United States

Salary:

Not provided

Codvo AI

Expiration Date

Until further notice

Requirements

Senior-level engineering experience with technical leadership responsibilities
Strong background in distributed systems and system integration
Proven experience with JavaScript / Node.js, including backend services and full-stack applications
Prior work on systems involving video capture, ingestion, or streaming is strongly preferred incl. video encoding and processing on device
Experience operating in environments with multiple internal teams and complex dependencies
Excellent written and verbal communication skills

Job Responsibility

Act as the technical lead for a scrum team building software deployed on edge devices
Design and evolve the end-to-end architecture, including: Edge-hosted software components, Integration with backend SaaS services, Security model spanning device, tenant, and cloud
Ensure alignment with enterprise architecture, security, and platform standards
Identify and document technical dependencies for each feature
Proactively request, negotiate, and follow through on changes to internal dependencies where required
Lead integration with internal teams responsible for (not exhaustive): Tenant management, Video ingestion services, Cloud platform and infrastructure (pipelines, deployment, observability)
Ensure consistent data flows, APIs, authentication, and authorization across edge and cloud systems
Translate product requirements into technically sound, scalable integration designs
Lead and actively participate in: Feature refinement and technical breakdown, Sprint planning, Trade-off discussions during delivery
Provide technical guidance to engineers during implementation

Fulltime

Cluster Technical Lead (Print & Copy Channel Business Unit)

We are seeking a Cluster Technical Lead for the BENE region to oversee all techn...

Location

Netherlands , Leusden

Salary:

Not provided

Info Technology Supply Ltd.

Expiration Date

Until further notice

Requirements

5+ years in technical consulting, presales engineering, or senior technical support within print management, managed print services, or document management
Demonstrable experience leading a technical team with a track record of developing capability
Proven experience across the full solution lifecycle: presales, installation, and post-sales support
Experience working within a channel or reseller partner model is essential
Prior involvement in tender responses, statements of work, or security questionnaires is an advantage
Hands-on experience with Print&Copy portfolio in production environments is essential
Strong diagnostic and troubleshooting skills across Windows Server and Client platforms, Active Directory, Entra ID and Microsoft SQL Server
Solid networking knowledge: DNS, VLANs, switches, routers, and firewall configuration is essential
Experience configuring MFDs, card readers, and authentication methods with print management platforms
Proficiency with Office 365 including Teams and SharePoint

Job Responsibility

Lead, manage, and develop cluster Technical Consultants with clear performance expectations and one-one coaching & meetings
Plan and allocate technical resources across presales, installation, and support workstreams
Identify skill gaps and coordinate training, vendor certification, and development pathways with the IT Manager
Review and quality‑check the team’s technical output, demos, proposals, installation docs, and knowledge‑base content and providing feedback and guidance to raise standards
Act as primary escalation point for complex technical issues before escalating to central Technical Services or vendors
Contributing to interview processes and onboarding planning withing the cluster
Lead technical presales for strategically important opportunities: discovery, solution design, and scoping
Deliver demonstrations, webinars, and technical workshops to reseller partners and end customers
Provide technical input to tenders, security questionnaires, and statements of work, ensuring accuracy and consistency with ITS standards
Support the Cluster Channel Partner Manager and sales team with technical insights and guidance throughout the sales cycle, including attendance at key customer meetings where technical credibility is required

What we offer

Senior technical leadership role with genuine people management responsibility
Europe's leading PaperCut Authorised Solution Centre environment
Structured access to vendor certification programmes, product training, and professional development pathways
A stable, international working environment with a genuine family culture
Competitive salary, company laptop and mobile, business mileage allowance
Career development opportunities within the ITS Technical Services
Annual leave entitlement in accordance with local labour law, with progressive increases based on years of service

Fulltime

Technical Lead – AI/ML

Technical Lead – AI/ML to lead the design and delivery of enterprise-grade agent...

Location

United States , Atlanta

Salary:

Not provided

Acuver Consulting

Expiration Date

Until further notice

Requirements

8–12 years in software/AI engineering, including 2+ years leading teams or owning technical delivery as a hands-on lead
Demonstrated domain exposure in commerce/retail, e-commerce, fulfillment, logistics, or supply chain
Track record shipping AI/ML systems to production in enterprise or client-services settings
Strong communication and presence
Proven, hands-on experience designing and shipping enterprise-grade agentic AI systems to production
Deep expertise with agent frameworks (LangGraph, LangChain, LlamaIndex, AutoGen, CrewAI, or equivalent)
Expert LLM integration: function/tool calling, structured outputs, retrieval-augmented generation (RAG), agent memory, and knowledge retrieval
Production hardening of agentic systems: agent evaluation and regression testing, guardrails and safety, observability/tracing, prompt and context management, and cost/latency optimization
Model Context Protocol (MCP): designing and deploying MCP servers for tool and resource integration
Human-in-the-loop and approval workflows for high-stakes autonomous actions in enterprise environments

Job Responsibility

Own end-to-end technical design and delivery of enterprise-grade agentic AI systems — from architecture through production, reliability, and handover
Lead a small engineering pod: set technical direction, run design and code reviews, mentor engineers, and remain hands-on writing production code yourself
Translate ambiguous business problems in commerce, fulfillment, and supply chain into well-scoped agentic workflows with clear success metrics and guardrails
Architect multi-agent pipelines with tool/function calling, retrieval (RAG), memory, orchestration, evaluation, and human-in-the-loop controls
Establish engineering standards for agent evaluation, observability, safety, cost, and latency, and drive them across the pod
Partner directly with client stakeholders and SMEs — leading discovery, shaping solution architecture, and presenting trade-offs to technical and executive audiences
Build and deploy Model Context Protocol (MCP) servers and reusable tools/integrations that let agents act safely across enterprise systems (OMS, WMS, CRM, data and commerce platforms)
Make pragmatic build-vs-buy and framework decisions and collaborate cross-functionally on requirements, sprint planning, and delivery
Lead the optimization phase: design optimization-based decisioning for inventory planning and warehouse slotting, integrating solvers and forecasts into agentic workflows

Fulltime

Cloud Migration Technical Lead

The Cloud Migration Technical Lead is a senior engineering role responsible for ...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

8–12 years of overall IT infrastructure and project delivery experience
Minimum 4+ years of hands-on experience in Azure migration projects
Strong expertise in: Azure Migrate and Azure Virtual Machines, Windows and Linux server migration, Hybrid networking and connectivity, Infrastructure modernization (DR, backup, HA), Migration governance and delivery frameworks
Proven experience in large-scale enterprise migration projects
Strong troubleshooting skills across multi-domain environments (cloud, networking, security, compute)
Experience working within ITIL-based service management environments

Job Responsibility

Lead end-to-end VM migration activities from on-premise to Azure using tools such as Azure Migrate
Plan and execute migration strategies including rehost, replatform, and modernization approaches
Ensure all migration phases (assessment, design, execution, validation, cutover, and stabilization) are delivered cohesively
Identify dependencies, risks, and mitigation strategies for migration workloads
Provide technical assurance, governance, and escalation support throughout the migration lifecycle
Collaborate with application, infrastructure, and business teams to align migration outcomes with business objectives
Design and implement Azure Virtual Machine environments and hybrid networking solutions
Support infrastructure modernization initiatives including DR, backup, and high availability solutions
Ensure best practices in performance, scalability, security, and cost optimization
Work independently with general direction to resolve escalated incidents and service requests within SLA timelines

Fulltime

Senior Technical Lead

JOB SUMMARY: The Senior Technical Lead serves as a senior technical authority an...

Location

United States , Gaithersburg

Salary:

Not provided

Beazer Homes

Expiration Date

Until further notice

Requirements

6+ years of progressive experience in IT infrastructure, systems administration, or managed services environments
Deep proficiency across Microsoft cloud technologies, including identity (Entra ID), endpoint management (Intune), collaboration (Microsoft 365), and Azure infrastructure, is expected
Proven experience leading complex Microsoft 365 and Azure environments at scale, including architecture, implementation, and long-term optimization across multiple clients or environments
Exposure to Google Workspace and/or AWS environments, including administration and migrations
Strong track record of operating in a client-facing role, building trusted relationships and advising stakeholders on complex technical and strategic decisions
Experience with virtualization platforms (e.g., VMware) and Windows Server environments, including design, optimization, and troubleshooting
Expert-level troubleshooting and problem-solving skills, with the ability to diagnose and resolve highly complex, multi-system issues and identify root causes across environments
Strong understanding of networking concepts, including switching, routing, firewalls, and wireless infrastructure, with the ability to apply this knowledge in complex, real-world scenarios
Experience leveraging and optimizing service delivery platforms (e.g., ConnectWise, IT Glue, Kaseya) to improve documentation quality, operational efficiency, and reporting
Valid driver's license and reliable transportation for onsite client support, as needed

Job Responsibility

Own and lead assigned client IT environments, with responsibility for the most complex, high-impact accounts, ensuring performance, scalability, and alignment with business objectives
Serve as the primary technical authority for assigned clients, building trusted relationships with stakeholders and advising on complex technical and strategic decisions
Act as a senior escalation point across client environments, resolving the most challenging infrastructure, cloud, and network issues
Lead the design, architecture, and implementation of advanced solutions, particularly within Microsoft 365 and Azure environments
Lead practical AI enablement efforts for clients, helping identify use cases, guide adoption, and distinguish between out-of-the-box AI capabilities and custom AI solution opportunities
Provide technical leadership and guidance to Technical Leads, supporting solution design, troubleshooting, and overall service delivery quality
Establish and promote technical standards and best practices across assigned clients, while influencing consistency across the broader client base
Drive proactive strategy within assigned accounts, identifying risks, trends, and opportunities to improve performance and long-term outcomes
Lead and contribute to cross-client or internal technical initiatives, supporting the evolution of services, tools, and delivery processes
Partner with leadership to align technical execution with business priorities and drive continuous improvement across service delivery

Kubernetes Migration Technical Lead

The Kubernetes Migration Technical Lead is a senior engineering role responsible...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

8–12 years of overall infrastructure/platform engineering experience
Minimum 4+ years of hands-on experience with Kubernetes and Azure container platforms
Strong expertise in: Azure Kubernetes Service (AKS)
Kubernetes administration and architecture
Docker and containerization
Helm charts and ingress controllers
CI/CD pipelines and DevOps practices
Infrastructure-as-Code (Terraform, Bicep, etc.)
Observability and monitoring tools (Prometheus, Grafana, Azure Monitor, etc.)
Proven experience in enterprise container platform migration projects

Job Responsibility

Lead end-to-end Kubernetes and container platform migration initiatives to Azure Kubernetes Service (AKS)
Define container modernization strategies including replatforming and microservices adoption
Oversee migration lifecycle including assessment, design, deployment, validation, cutover, and stabilization
Ensure technical integrity and governance of container migration workstreams
Define best practices for container architecture, scalability, resilience, and security
Collaborate with application teams, DevOps, and stakeholders to align migration outcomes with business objectives
Design and implement AKS environments, including cluster architecture, networking, and ingress configurations
Oversee containerization using Docker and Kubernetes best practices
Manage deployment strategies using Helm charts, YAML manifests, and GitOps approaches
Define and implement observability, logging, and monitoring frameworks

Fulltime

IT Support Team Lead/ Technical Support Supervisor

DeVry Greenhouses is seeking an experienced and hands-on IT Support Team Lead / ...

Location

Canada , Chilliwack

Salary:

36.60 CAD / Hour

DeVry Greenhouses Ltd.

Expiration Date

Until further notice

Requirements

Diploma or degree in Information Technology, Computer Science, or related field
3-5+ years of technical support experience in a corporate or enterprise environment
Previous leadership, supervisory, or team lead experience in an IT support environment
Strong knowledge of Windows environments, Microsoft 365, networking, and end-user support
Experience supporting desktops, laptops, printers, mobile devices, and VoIP systems
Familiarity with Active Directory, SharePoint, ticketing systems, and endpoint management tools
Strong troubleshooting, communication, organizational, and customer service skills
Valid BC Driver's License and willingness to travel occasionally between company locations
Must be legally authorized to work in Canada

Job Responsibility

Respond to users experiencing technical difficulties in person, remotely, and electronically
Diagnose, troubleshoot, and resolve hardware, software, network, and connectivity issues
Provide business systems, network, and Internet support to users
Research and implement solutions using technical manuals, user guides, and support documentation
Provide training and technical guidance to users in response to identified difficulties
Supervise and support junior IT support staff through coaching, scheduling, and ticket coordination
Manage escalated support requests and ensure timely ticket resolution
Support Microsoft 365 administration including user accounts, Teams, Exchange, SharePoint, and Intune
Set up and configure computers, mobile devices, printers, scanners, and related equipment for employee use
Maintain IT asset inventory, documentation, and problem/solution logs

What we offer

RRSP matching
extended health & dental benefits
professional growth and development opportunities

Fulltime

Futures Applications Support - Technical Lead - Vice President

Engineer the future of global finance. At Citi, our Tech team doesn't just suppo...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Strong functional knowledge of the Futures / ETD asset class, including clearing and intraday processing
Proven experience supporting business-critical applications in a global markets or trading environment
Strong SQL skills with experience working with relational databases (e.g. Oracle, SQL Server)
Experience with middleware and messaging technologies such as MQ and Kafka
Demonstrable scripting ability in Python or shell scripting for automation and analysis
Experience with enterprise monitoring and observability tools such as ITRS Geneos, Splunk, Grafana, or equivalent
Strong analytical and troubleshooting skills, with the ability to operate effectively under pressure
Excellent verbal and written communication skills, able to translate complex technical issues for both technical and non-technical stakeholders
Familiarity with ITIL frameworks and best practices for incident, problem, and change management

Job Responsibility

Provide timely, high-quality L2 technical support for Futures and ETD Clearing platforms, ensuring minimal business impact during incidents
Investigate, diagnose, and resolve complex application, data, and infrastructure issues across distributed systems
Monitor system health and performance, proactively identifying risks and addressing issues before they impact intraday clearing processes
Support exchange cut-offs and time-critical clearing workflows
Own the full incident lifecycle from detection through resolution, including stakeholder communication
Lead root cause analysis and post-incident reviews, driving permanent remediation and risk reduction
Partner with development teams to prioritise fixes and resilience improvements
Work closely with Operations, Business Analysts, Developers, and Infrastructure teams across regions
Provide technical mentorship and guidance to junior support engineers
Influence application design and deployment decisions to improve stability, observability, and operability in production

What we offer

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

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Technical Documentation Infrastructure Lead

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