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mithi · IT - Administration

Technical Documentation Executive

India, Pune · Job Posted March 06, 2026
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Job Description

We are seeking a Technical Documentation Executive responsible for producing user documentation and high-quality training videos for our SaaS product portfolio (Vaultastic, LegacyFlo, Ideolve, ClrStream, SkyConnect). The role ensures customers and internal stakeholders clearly understand product features, workflows, best practice use cases, and updates to drive adoption and reduce support dependency.

Job Responsibility

  • Create and maintain user guides, admin manuals, FAQs, release notes, onboarding guides, and knowledge-base articles for Mithi SaaS products
  • Plan, script, record, and edit product walkthroughs, onboarding tutorials, feature demos, and advanced use-case videos
  • Develop and enforce documentation standards, templates, style guides, and content structure across products
  • Work with Product Engineering, and Support teams to ensure documentation accuracy and timely updates aligned with releases
  • Update documentation and videos with every product enhancement or UI change
  • Improve customer onboarding, self-service adoption, and reduce repetitive support tickets through effective content
  • Use customer feedback and usage data to continuously improve documentation quality and effectiveness

Requirements

  • Bachelor’s degree in Technical Communication/Mass Communication, Computer Science, English, or equivalent experience
  • Internship experience or knowledge on technical documentation, SaaS documentation, or product training
  • Strong ability to explain complex technical workflows in simple, user-friendly language
  • Hands-on experience creating instructional or product training videos
  • Comfortable understanding SaaS platforms, dashboards, workflows, and configurations
  • Experience working with cross-functional teams in agile environments
  • Confluence, Notion, GitBook, Markdown, Google Docs
  • Freshdesk, HelpScout, Intercom Docs
  • Camtasia, Adobe Captivate, Loom, OBS Studio
  • Adobe Premiere Pro, Final Cut Pro
  • Figma, Adobe Photoshop, Illustrator
  • Jira
  • Slack, Microsoft Teams
  • Git, GitHub / GitLab
  • Google Analytics, YouTube Analytics

Nice to have

  • Experience documenting B2B or enterprise SaaS products
  • Familiarity with data protection, compliance, or enterprise IT products
  • Knowledge of UI/UX documentation best practices
  • Experience maintaining docs alongside produ
  • Exposure to API or technical documentation

What we offer

  • 5 days a week
  • Health Insurance
  • Mentorship from product and documentation professionals
  • Portfolio-ready documentation and video samples
  • Competitive Salary
  • Employee Health Insurance
  • Work-Life Balance
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