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A Technical Director at AKQA is a senior technology leader responsible for driving the strategy, client relationship, and delivery excellence for key client accounts. They are equal parts strategist, consultant, and technologist. This role carries full accountability for the technology practice within an account: shaping the long-term technical vision, leading the team that executes against it, and proactively identifying opportunities where technology can drive measurable business outcomes for the client.
Job Responsibility:
Client Advisory — Serve as the senior technology point of contact for client accounts, building trusted relationships with both business and IT stakeholders and providing strategic counsel
Technical Strategy — Own the end-to-end technology roadmap for client accounts, championing composable, API-first architectures and modern development practices
Delivery Accountability — Maintain responsibility for the health of all technology initiatives within client accounts, ensuring work ships on time, within estimated effort, and to AKQA's quality standards
Team Leadership — Lead, mentor, and develop the technology staff assigned to work within client accounts, owning the resourcing plan, providing actionable performance feedback
Cross-Discipline Partnership — Collaborate with Creative, Strategy, Client Services, Delivery, and Product Management as a full participant in shaping account direction
Solution Architecture — Define comprehensive solution architectures for new engagements that account for business requirements, technical constraints, existing infrastructure, and integration complexity
Business Development — Proactively identify technology-driven growth opportunities within accounts and lead the technical solutioning, scoping, and estimation for new business proposals
Engineering Standards — Ensure consistent application of best practices across work, including code quality, testing protocols, security, accessibility, performance optimization, and technical documentation
Emerging Technology — Evaluate new technologies and industry trends for practical relevance to the client's challenges, translating insights into actionable recommendations
AI & Applied Intelligence — Serve as a grounded, credible voice on AI's evolving role in digital product development, helping create measurable business value for AKQA and its clients
Requirements:
8+ years in technology delivery, with meaningful time spent in agency, consultancy, or client-services environments where managing competing priorities and diverse stakeholder relationships is the norm
Strong command of modern web and mobile development best practices, with the depth to guide teams building high-quality digital products across responsive web, native mobile, and cross-platform applications
Practical understanding of the digital platform landscape, including composable, MACH-aligned architectures, traditional CMS platforms like AEM or Sitecore, and modern serverless hosting solutions
Proven ability to translate complex technical concepts for non-technical audiences while engaging credibly with senior engineering and IT leadership on architecture, security, and infrastructure
A natural orientation toward identifying business opportunities and framing technology solutions in terms of client outcomes rather than technical features, with a track record of earning trusted-advisor status
Experience leading high-performing technology teams, managing performance, driving accountability, and nurturing growth
A genuine appreciation for compelling user experience and visual design, with the ability to advocate for the end user throughout the development process
Comfort with ambiguity and the ability to operate effectively in fast-paced, multidisciplinary environments where priorities shift
A genuine readiness and desire to work alongside development and quality assurance teammates when the situation calls for it