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Technical Design Architect

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Staffbase

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Location:
Germany , Dresden

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Technical Design Architect / Technical Design Engineer to join our growing Customer Care team. This senior individual contributor role sits at the intersection of design, frontend technology, and customer consulting, and plays a key part in driving customer adoption, product usage, and long-term success. You bring deep expertise in UI/UX, frontend development, and SaaS consulting, and are passionate about translating customer needs into scalable, high-quality platform solutions. You think from the customer’s perspective and help them maximize the value of Staffbase — visually, technically, and strategically. To support our customers, this role covers Monday to Friday, 9:00 am – 6:00 pm CET.

Job Responsibility:

  • Act as a trusted technical and design advisor for enterprise customers and key stakeholders
  • Translate business and technical requirements into UI/UX, styling, and frontend customization solutions aligned with product best practices
  • Enable customers to build modern, accessible, and brand-consistent applications using Staffbase configuration options, custom frontend techniques, and AI-assisted capabilities
  • Create mockups, prototypes, and design concepts to support decision-making
  • Design and support frontend implementations using HTML, CSS, JavaScript, JSON, and modern frameworks (e.g. REST APIs, React ecosystem)
  • Provide expert guidance on theming, custom CSS, layout strategies, and component- and widget-based architectures
  • Own design-driven implementations end-to-end throughout onboarding and the customer lifecycle
  • Partner with Technical Support Engineers, Onboarding Specialists, and Customer Care Agents on complex customer projects
  • Identify technical risks, edge cases, and scalability concerns to prevent recurring issues
  • Lead customer workshops with design, frontend, and technical teams and define implementation roadmaps
  • Collaborate closely with Product Designers, UX Researchers, Frontend Engineers, and Customer Success Managers
  • Bring structured customer feedback into product discussions to influence roadmap priorities and usability improvements
  • Improve internal processes, documentation, and best practices with a focus on quality and efficiency
  • Act as a Staffbase product expert with a strong customer-service mindset

Requirements:

  • 3+ years of experience in frontend development, web design, technical consulting, professional services, or equivalent hands-on SaaS experience
  • Degree in Visual Communication, Graphic Design, Interaction Design, Web Engineering, or comparable practical background
  • Proven experience working with enterprise customers and cross-functional teams including Sales, Customer Success, Consultants, and System Integrators
  • Track record of contributing to or leading complex, deadline-driven technical projects
  • Strategic and execution-focused, able to translate vision into impactful results while thriving in fast-paced SaaS environments with shifting priorities
  • Strong command of HTML5, CSS3, and JavaScript, with hands-on experience in React and modern frontend ecosystems
  • Working knowledge of Tailwind CSS and component-based design systems
  • Confident with tools such as Figma, Adobe XD, Photoshop, Illustrator, Miro, or similar
  • Strong design sensibility and the ability to solve complex visual and UX challenges across platforms
  • Highly organized, proactive, and quality-driven team player with a curious mindset and a passion for continuous learning and collaboration
  • Deep commitment to Accessibility (WCAG) and usability principles
  • Experience with JSON, XML, and API-driven, data-oriented frontend architectures
  • Business-fluent German and English communication skills with the ability to explain complex technical concepts to diverse audiences
  • Strong presentation and stakeholder-management skills
What we offer:
  • Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Support - we’re offering a company pension scheme
  • Volunteers Day - you’ll get one day off per year for supporting a social project

Additional Information:

Job Posted:
January 31, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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