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Technical Design Architect

United Kingdom, Chorley Employment contract 55000.00 - 65000.00 GBP / Year · Job Posted June 10, 2026
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Job Responsibility

  • Architect and oversee complex migrations and platform transitions
  • Act as technical authority throughout the customer journey
  • Engage directly with customers through workshops and technical meetings
  • Mentor and support Engineers as required
  • Act as a 4th line escalation point, liaising with customers and suppliers
  • Contribute and support the business in product roadmap, decisions and plans from a technical perspective including best suppliers to work with
  • Validate solution architecture, licensing, hardware and professional service volumes
  • Liaise with suppliers to ensure services are fit for purpose and correctly designed
  • Build core platforms (e.g. Zoom, Mitel and supporting infrastructure and other services as required)
  • Own and manage changes where design evolves, managing change control and limit scope creep
  • Manage technical escalations with vendors and suppliers as needed
  • Support development of the LLD and As-built documentation ahead of service transition

Requirements

  • Proven experience in a senior technical design or architecture role within B2B telecoms
  • Strong experience delivering UC and voice solutions in medium and enterprise environments
  • Experience with multi-vendor UC and hybrid environments
  • Exposure to connectivity, SIP, networking and security architecture
  • Current or recent certifications in Mitel and Zoom
  • Demonstrable experience translating customer goals into technical designs
  • Experience producing and owning High-Level Designs and design governance
  • Strong stakeholder management across Sales, Delivery, Support and suppliers
  • Experience mentoring engineers and supporting delivery teams
  • Ability to act as a senior escalation point (4th line support)
  • Strong understanding of licensing models, hardware, and professional services
  • Experience supporting large-scale migrations and multi-site deployments
  • ITIL-aligned operational experience
  • Background in solutions architecture or senior pre-sales engineering

What we offer

  • 25 days holiday + bank holidays + 1 volunteering day
  • Your Birthday off
  • Hybrid working
  • Enhanced Maternity & Paternity Leave
  • Employee loyalty rewards
  • Accredited Investors in People organisation
  • Regular company events
  • Plenty of scope for progression and opportunities for training – technical and management
  • Achievement celebrations & rewards
  • Medical schemes and cycle-to-work initiatives
  • Mental wellbeing and financial wellbeing support
  • Option to buy extra leave
  • Two big annual parties
  • Monthly achievement awards
  • Referral rewards of up to £1,000
  • Pluralsight training
  • Medicash health plans
  • Extra sick pay
  • Discounts
  • Weekly fruit and drinks
  • Gym perks
  • 8% pension
  • Relaxed dress code

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