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OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. This is a founding role. As a Technical Deployment Lead (TDL), you will define how OpenAI delivers complex systems to customers. You will own how they are built, shipped, and adopted. You’ll translate business outcomes into a technical plan, run day-to-day execution across FDEs, Researchers, and Customer Engineers, and partner with customer teams to ensure delivery supports their goals.
Job Responsibility:
Own the technical delivery plan for multiple interdependent workstreams
Run day-to-day engineering execution
Embed with customer teams to land production deployments and drive adoption
Partner with Product and Research so platform components and research workstreams land in time to support deployment goals
Codify solution patterns and evals
Own value cases and ROI
Requirements:
7+ years of customer‑facing technical delivery leadership
Track record of successfully leading large, complex, high-stakes customer engagements
Excel in high ambiguity environments
Move fluidly between system level understanding and execution level detail
Think strategically and pattern-match
Have strong technical fluency and sharp sequencing instincts
Have shipped AI/LLM systems
You’re a translator with executive presence
Enjoy being onsite with customers to accelerate delivery (often 25-50%, sometimes higher)
Have expertise in at least one major sector (e.g., healthcare, energy, financial services, semiconductors, IT)