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Appian is seeking a hands-on Technical Delivery Manager to take post-sales ownership across multiple strategic accounts and support our continued growth. This is a senior role within our Customer Success organisation, responsible for delivering enterprise-grade solutions powered by Appian’s cutting-edge platform. Your focus will be spread across multiple customers and you’ll work directly with key project and executive stakeholders throughout the entire project life-cycle to ensure client satisfaction and adoption. You will also play a significant role in supporting new business software and services opportunities.
Job Responsibility:
Oversee the delivery of Appian projects to ensure deployment matches client executive and business sponsor expectations
Mentor a team and manage multiple large-scale projects simultaneously, nurturing them from inception to launch while collaborating with stakeholders and establishing realistic development guidelines
Interface with Appian Sales, Marketing, Engineering, Product Management, and Product Support
Work with delivery partners within the region to augment Appian led engagements with partner resources as well as to supplement partner led engagements with Appian resources
Play an important role in mood orchestration, fostering a culture of positivity, high performance and collaboration aligned to Appian’s values
Work extensively with our people, providing coaching, actionable feedback and mentoring to support their career progression and development within Appian
Requirements:
Significant experience delivering enterprise technology solutions within banking or financial services
What we offer:
Health coverage
Employee Assistance Program (EAP) with free mental health support