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There is an opportunity in Airbus Customer Services to join the Operational Unit "Technical Data Support and Services", which works towards developing and delivering aircraft maintenance documentation, to enable the safe and efficient accomplishment of maintenance operations by the customers (airlines, MRO, lessors).The products developed are AMM (Aircraft Maintenance Manual), TSM (Troubleshooting Manual), IPC (Illustrated Part Catalogue). To deliver the complete documentation at aircraft entry into service and to maintain it throughout the aircraft life cycle is our main mission, and is part of the airworthiness requirements. The main challenge is to define precisely the consequences of the design changes on the already published documentation and to understand the immediate impact on Customers operations, with the objective to provide customised documentation in accordance with aircraft configuration.
Job Responsibility:
Writing of Technical Data Authoring activities of a Manual(AMM/IPC/TSM) in accordance with specifications and quality standards, contractual commitments, configuration management rules, approved schedules, quality standards
Mentor the junior members in the team and work as a specialist for Tech data topics
Innovate and bring the process improvements in the technical data perimeter
Answer to customer questions for complex queries relative to his/her scope of activities
Provide efficient support to the customer, sometimes under high time pressure (following AOG…)
Guarantee accurate and on time correction of Technical Data deliverables
Assessment of aircraft design inputs (Mod & Mod Proposal, Service Bulletin, …) that drive aircraft evolution in order to detect the impacts in the technical documentation
Work in close cooperation with numerous interfaces: customer services departments, design offices, airlines, suppliers
Play a key role in terms of continuous improvements for Technical Data processes & tools and for transnational standardisation of ways of working
Ensure and maintain compliance with EASA/FAA regulations (ICA process) and EN9100 for their own technical scope and perimeter of responsibility
Provide continuous and efficient support to customers and all users of the Maintenance, Material deliverables
Customer queries through TRM as per OTD/FTR targets
Ensure integration and management of all design criteria impacting Technical Data products
Assess and provide technical justification for all non-integrated design criteria
Manage all potential impacts of a criteria under the responsibility of ATA Systems
Technical Steering and Monitoring with Design Office for SDR’s and DO Contributions
Technical Steering and Monitoring of Illustrations request with Sub Contractors for a given ATA System
Launch preventive/corrective actions to continuously improve products, processes and practices based on customer feedback in line with product definition
Verification and Validation – Incoming Inspection maintenance or material procedures
Manage Technical Data & Services Subcontracted Activities in accordance to AP2539
Monitor critical suppliers performance and prepare improvement plan
Requirements:
Aircraft Maintenance Engineering (AME) degree or Aeronautical / other Engineering Degree with knowledge/exposure to Aircraft Maintenance domain
3-5 years experience in the Technical Data domain
Basic knowledge of Aircraft and Aeronautics
Knowledge of aircraft Systems
Aircraft maintenance
Knowledge of Technical Data authoring in AMM, IPC, TSM
Aircraft configuration Management
Project Management
Proactive, good team player and good organisational skills
Communication skills and assertiveness
Curious and open-minded for change and continuous improvement