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Randstad Logo Randstad · IT - Administration

Technical Customer Support

Canada, North York 75000.00 - 90000.00 USD / Year · Job Posted May 29, 2026
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Job Description

Our client is a fast-growing Toronto-based cleantech startup building AI-powered energy management software and IoT hardware for large commercial and industrial facilities. Their platform helps clients monitor, predict, and reduce energy consumption in real time — combining smart sensor devices with an AI-driven portal used by energy managers across North America. As their Customer Support Specialist, you’ll be the primary point of contact for B2B clients — troubleshooting software and hardware issues, managing support operations end-to-end, and owning the AI-powered knowledge base that drives self-serve resolution. This is a high-ownership role where your work directly shapes the client experience at a company that genuinely cares about customer success.

Job Responsibility

  • Client Support & Technical Troubleshooting
  • Ticketing, Operations & Onboarding
  • AI Knowledge Base, Documentation & Reporting

Requirements

  • 2+ years of experience in a technical customer support role
  • Startup, SaaS, or fast-paced tech environment background — large enterprise or BPO experience alone will not be a fit
  • Genuine, demonstrable AI tool proficiency — daily use of Claude, Gemini, or ChatGPT is expected and tested in the interview
  • Comfortable troubleshooting both software and hardware issues
  • hardware-leaning background is preferred
  • Hands-on experience with customer support tooling: Intercom, Zendesk, or equivalent
  • Working knowledge of Excel — data cleanup, error identification, and structured reporting
  • Strong written and verbal English communication skills

Nice to have

  • Background or genuine interest in energy, cleantech, utilities, or IoT/building management technology
  • Experience with HubSpot, ClickUp, or Jira
  • Technical writing ability: SOPs, FAQs, knowledge base articles
  • Engineering or computer science degree or equivalent technical education

What we offer

  • Work on high-impact sustainability initiatives with real-world environmental outcomes
  • Exposure to cutting-edge technologies in IoT, SCADA, and energy systems
  • Competitive compensation package with potential equity participation
  • Comprehensive health, dental, and vision benefits
  • Hybrid work model with strong work-life balance support
  • Access to on-site facilities such as a gym
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