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Accenture Logo Accenture · Customer Service

Technical Customer Support

Ireland, Dublin · Job Posted May 27, 2026
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Job Description

General Information Position: Technical Customer Support Languages Required: Fluent in both Italian & English Location: onsite - Sandyford, D18 Contract: Full-time role 40 hours per week Work Hours: 24/7, Mon-Sun, 8am - 10pm on a rotational basis (no night shift). . For internal applicants, the type of contract will remain unchanged.  ** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.

Job Responsibility

  • Develop deep knowledge within a complex product group
  • Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging
  • Own tasks end-to-end until they are assigned to specialist
  • Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome
  • Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team
  • Partner with product support group specialists to determine solutions to advertising bugs and product confusion
  • Facilitate a high-end customer experience related to support for advertising bugs
  • Mentor team members and own product support areas

Requirements

  • Fluent in both Italian & English
  • A valid Full-time work permit is mandatory for us to proceed with your application
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