Technical Customer Support

• Develop deep knowledge within a complex product group
• Investigate and prioritize advertising issues, raising to a specialist when appropriate
• Own tasks end-to-end until they are assigned to specialist
• Discern product confusion from bugs, determine solutions, and advise the sales team advertisers
• Communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team
• Partner with product support group specialists to determine solutions to advertising bugs and product confusion
• Facilitate a high-end customer experience related to support for advertising bugs
• Mentor team members and own product support areas

• Dutch language (essential)
• German language (desirable)
• Strong interpersonal skills
• Ability to develop deep knowledge within a complex product group
• Ability to investigate and prioritize advertising issues
• Ability to own tasks end-to-end
• Ability to discern product confusion from bugs
• Ability to mentor team members
• Valid Full-time work permit (sponsorship not available)

German language

• Accessible, inclusive, open and welcoming workplace
• Reasonable adjustments to the recruitment process available upon request