Technical Customer Support

Position: Technical Customer Support Languages Required: Fluent in both German & English (C1 level in both) Location: onsite - Sandyford, D18 Contract: Full-time role 40 hours per week Work Hours: 24/7, Mon-Sun, 8am - 10pm on a rotational basis (no night shift). . For internal applicants, the type of contract will remain unchanged. ** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application. Duties and Responsibilities Develop deep knowledge within a complex product group. Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging. Own tasks end-to-end until they are assigned to specialist. Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome. Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team Partner with product support group specialists to determine solutions to advertising bugs and product confusion Facilitate a high-end customer experience related to support for advertising bugs Mentor team members and own product support areas..