Technical Customer Support Supervisor

The TCS Supervisor supervises our customer support team including daily operations and performance (timecards, training, performance reviews) and overall area management. As a working supervisor, this individual also initiates and processes customer support cases, associated product returns (RMAs), and works with their manager to assure regulatory compliance with Myomo's Quality Management System (QMS). Working these support cases can involve troubleshooting, complaint investigation, data analysis, running update meetings, reports, and assisting the manager with compliance. In addition, the TCS Supervisor oversees data collection, integrity of data and cases, reporting, product performance monitoring, returns, and other Quality objectives. This role may be involved in appropriate system implementation, modifications, and implementing new policies or procedures to ensure quality and compliance as well as proactively developing improved processes.