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Medius Logo Medius · IT - Software Development

Technical Customer Support Specialist

United States Employment contract 70000.00 - 75000.00 USD / Year · Job Posted April 23, 2026
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Job Description

We are seeking a Technical Customer Support Specialist to serve as a key point of contact for our customers. You will play a crucial role in providing expert support and helping customers navigate our spend management solutions. This position is the ideal environment to support and experience the digital transformation of businesses on a daily basis, ranging from very small businesses to large groups. We are looking for an individual who is analytical, customer-focused, and eager to grow within a fast-paced, digital environment.

Job Responsibility

  • Act as the daily point of contact of the customer with the support and collaboration of the level 2 and level 3 support teams
  • Take ownership of and diagnose complex technical or functional problems
  • Propose improvements to the Medius backend, customer support processes, and diagnostic tools, including the automation of Customer Support tasks
  • Write and validate expert articles and submit product enhancement requests
  • Manage several tasks with a sense of urgency, ensuring proper prioritization and time management

Requirements

  • A technical degree or equivalent experience, ideally in information technology
  • Confirmed experience in a service-oriented company, such as a software integrator, SaaS company, or a CRM/Call center
  • A strong customer-centric mindset with excellent communication skills, particularly the ability to explain technical subjects clearly to non-technical people
  • Proficiency in Excel, including advanced features like pivot tables
  • Strong analytical and listening skills, with the ability to diagnose complex problems with a critical mindset
  • The ability to manage stressful situations while remaining calm and focused
  • Experience with API management, data import/export processing, and other digital technical subjects
  • Fluent in English is mandatory

What we offer

  • Variable compensation (such as a performance bonus or commission)
  • Benefits and/or participation in other incentive or benefit plans
  • Medical, dental, and vision coverage
  • Paid time off
  • Retirement benefits
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