Technical Customer Support Specialist

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries. We are looking for a Technical Customer Support Specialist to focus on our Bold Group – Financial Management solutions. Bold Group is the industry’s trusted provider of mission-critical alarm monitoring and financial management technology offering flexible, automated solutions that streamline customer workflows with improved efficiencies and consistent processes that enable critical response services that safeguard life and property. The Bold Group product portfolio features the renowned business management solutions, AlarmBiller, SedonaOffice and Managely. These leading accounting and business management systems are complemented by the industry’s top alarm monitoring systems including Manitou and Stages. This comprehensive portfolio of solutions is supported by a network of strategic partnerships, technical support, and robust ongoing training programs. This Tier 1 Support position requires a knowledge of accounting and business management principles, Microsoft SQL, network architecture, distributed computing and storage as well as virtual machine configuration to diagnose issues within Customer environments, handling and resolving technical queries transferred from the Tier 1 support team.