Technical Customer Support Specialist

As a Technical Customer Support Specialist, you'll be on the front lines with ou...

Location

Australia

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

2-3 years in technical customer support at a SaaS or high-growth tech company with B2B or enterprise experience
Native or near-native Mandarin proficiency with strong written and spoken English
Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets)
Solid understanding of APIs and how developers integrate them
Comfortable reading and troubleshooting code especially Python or JavaScript
A genuine interest in implementing and experimenting with AI solutions
Experience working autonomously in a fast-moving international remote team.

Job Responsibility

Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly and follow through until resolved
Provide high-quality technical support in both English and Mandarin
Become a deep expert in ElevenAgents and how customers use it to orchestrate LLMs telephony and other AI integrations
Identify patterns across support tickets and surface product gaps to engineering and product teams
Build and maintain documentation that is clear accurate and kept up to date
Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs.

What we offer

Innovative culture
Growth paths
Learning & development through annual discretionary stipend
Social travel annual discretionary stipend
Annual company offsite
Co-working monthly stipend.

Fulltime

Lead Technical Support Specialist - Vertica

OpenText is a global leader in information management. As a member of our team, ...

Location

Australia , North Sydney

Salary:

Not provided

OpenText

Expiration Date

Until further notice

Requirements

5+ years in enterprise technical support (level 2/3) or a similar customer-facing, problem-solving role
Proficiency in English and Chinese (Mandarin) is required
Proven ability to diagnose and resolve complex issues across Windows Server and/or Linux platforms
Outstanding verbal and written communication skills with the ability to lead difficult customer conversations and convey technical details
Demonstrated success working in a dynamic, rapidly changing environment while multitasking and prioritising effectively
Strong analytical thinking, attention to detail and a passion for learning new technologies
Bachelor’s degree in Computer Science, Engineering, Information Technology or equivalent practical experience
Must be an Australian Citizen or Permanent Resident to apply

Job Responsibility

Drive front-line technical Support by owning inbound cases via phone, email and remote sessions, providing timely, professional assistance and maintaining a closed-loop communication style
Diagnose and resolve Complex issues, including problems reproducing in local environments, analysing logs/traces/core dumps. Applying diagnostic tools and formulating hypotheses to isolate the root cause
Drive case in line with SOP processes, meeting SLO/KPI targets, and escalate product defects to Engineering. Responsible for validating any fixes before delivery of the fix to the customer
Maintain detailed case notes in the case management system and drive KCS activities with Enterprise support
Work closely with Engineering, Product Management, Cloud Ops, Professional Services and Account team to champion customer issues, influence product quality and improve Supportability
Coach junior support engineers, delivering focused training sessions, contributing to new-hire onboarding and sharing best practices through GTS Organisation
Lead or participate in supportability initiatives, tool/process enhancement and cross-functional program
Represent OpenText at customer meetings, user groups, or other events, communicating best practices for support
Participate in global on-call rotation (including shifts, weekends and holidays) to guarantee round the clock support coverage
Undertake any additional responsibilities and non-routine assignments in line with business needs

Fulltime

Regulatory Support Specialist

Location

Taiwan , Taipei City

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Stakeholder management: demonstrated experience in a customer support, operations, regulatory, risk, or analytics role where you regularly worked with multiple stakeholders in different teams and with different perspectives
Strong data literacy and comfort working with spreadsheets and querying tools to pull, join, and sanity-check datasets for internal and external presentation
Excellent written communication skills, with the ability to translate technical and operational details into clear narratives that regulators and non-technical partners can understand
High attention to detail and a strong sense of ownership for data quality, documentation hygiene, and meeting deadlines, especially when responding to formal government requests
Comfort working in a fast-paced occasionally ambiguous environment, balancing multiple requests and priorities while following structured processes and escalation paths
Continuous improvement mindset: You proactively look for opportunities to Ability to thrive under pressure in a fast-paced, unstructured environment
Working proficiency in Mandarin and English. Note that you will be required to review Chinese-language regulatory correspondence and draft or quality-check responses, especially for Taiwan regulators. You will be expected to engage with internal stakeholders in both Mandarin and English.

Job Responsibility

Executional Excellence: Deliver outstanding operational outcomes in line with agreed service level agreements, while respecting our regulatory obligations
Maintain a high quality of output and attention to detail to ensure that tasks are accurate and complete on time
Data & Case Handling: Own monthly and periodic data provisions to regulators, ensuring data is accurate, timely, and aligned to agreed templates and automation flows.
Pull, reconcile, and quality-check data needed for audits and RFIs using internal data tools such as QueryBuilder, dashboards, and trackers.
Prepare first-draft written responses and supporting attachments for routine audits and requests
Support on-site or virtual audits by organising data packs, walking through operational flows, and capturing follow-up actions, with L4 or Legal acting as primary external lead
Subject Matter Expertise: Demonstrates a deep expertise in our regulatory and reporting requirements in Taiwan
has the ability to address agent inquiries and handle escalations to ensure regulatory compliance and meet SLA.
Operational Excellence: As the team's scope increases across the APAC region, you will play a key role in ensuring continuous improvement and seamless operations as the team scales
Drive improvements to efficiency, accuracy, scalability and robustness by proactively identifying areas for improvement

Fulltime

L2 Application Support Specialist

We are hiring L2 Application Support specialist for our GCC client — Europe’s to...

Location

India , Bangalore

Salary:

Not provided

SRKay Consulting Group

Expiration Date

Until further notice

Requirements

Diploma in Computer Science, Information Technology or relevant discipline
At least 5 years' experience in user support focus on Application Support
Strong problem solving and system troubleshooting skills
Technically proficient in Microsoft Office and use if Ticketing Systems
Good command of written and spoken English and Cantonese / Mandarin
Good interpersonal and communication skills
Capability to work under pressure & fast path demanding environment
To be available immediately/ at short notice

Job Responsibility

Act as the first point of contact for all user support related queries regarding the core Applications
Responsible for resolving & escalating user request tickets
In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications in the companies internal Ticket/Asset Management tool
Responsible for taking internal and external calls from the users regarding Application related incidents or service requests
Ensure proper documentation, notification, escalation, tracking & follow up of all incidents/ service request
Regularly provide statistical reports about support cases and incidents, review issues & propose corrective actions
Level 2 support for all IT internal Applications (L1 support when no Application Specialist in the team or deputizing)
Look for opportunities how to proactively improve the customer service and internal processes by identifying repeat issues or service risks and aid in prevention
Take lead role on projects and extended tasks but also supports if the Application Specialist is not available
Support the Manager with some high priority tasks or difficult customers

Fulltime

Retail Sales Specialist (Bilingual Mandarin)

With hundreds of Spectrum Stores across the country, our Store Specialists help ...

Location

United States , Alhambra

Salary:

18.00 - 31.75 USD / Hour

Spectrum

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Proficiency in cash handling and accurate payment transactions
High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications
Basic math skills
Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively
Familiarity with goal- and incentive-based work environments
Strong performance in a fast-paced team environment
Effective communication with employees and customers in person, on the phone and in writing
Highly effective interpersonal skills for building partnerships across the organization
Self-motivated, competitive spirit with a desire to exceed sales goals

Job Responsibility

Assist customers with inquiries related to Spectrum products and services, account management, billing, technical support, etc.
Educate current and prospective customers about our products and services and identify opportunities to generate new sales or upgrade their packages
Manage operational tasks like processing payments and managing inventory
Assist in maintaining a clean and organized sales environment and with store opening and closing activities
Enhancing the customer experience while meeting sales, service, and operational goals
Identifying sales opportunities and creating ideal customer experiences through product support and education
Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products
Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses
Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs

What we offer

Competitive starting wages with opportunities to increase your earnings as you grow
High-quality and affordable health and insurance benefits
401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan
Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service
Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live
Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more
Paid on-the-job training
Career progression opportunities

Site Supervisor

During the first 18 months of your employment, your work and training location w...

Location

Taiwan , Taichung City

Salary:

Not provided

vestas

Expiration Date

Until further notice

Requirements

Possessing an electrical or mechanical degree from an accredited technical school, college, or university, or an individual who brings equivalent practical experience gained through work as a service technician, service engineer, or within service management
Fluent in English (spoken and written)
Business‑level proficiency in Taiwanese Mandarin is recommended
Experience working in a planning role, demonstrating effective coordination and follow‑through capabilities
Solid understanding of general safety principles and demonstrated ability to promote safety awareness across teams
Organized and self‑directed individual with well‑developed organizational and time‑management skills, capable of managing their own workload and delivering to deadlines
Willing to take on varied tasks, consistent in delivery, technically skilled, and actively supports colleagues, fully supporting the Service Manager in daily operations
Proficient with MS Office applications, including Word, Excel, PowerPoint, Outlook and SAP
Effective communication skills, with the ability to liaise effectively across multiple sites and stakeholder groups
Able to manage competing priorities in an environment

Job Responsibility

Organize, plan, and prepare all offshore daily activities during your own shift, ensuring safe, efficient, and seamless execution of operations across the offshore wind farm
Direct and coordinate teams of technicians and wind turbine specialists to carry out a full scope of offshore activities, including operational and maintenance work, scheduled service tasks and statutory inspections, unscheduled services, execution of turbine upgrades, and support for Special Projects
Manage and coordinate onshore O&M site activities and offshore wind turbine service operations based on Service Operations Vessel
Monitor wind turbines conditions remotely on SCADA, following Condition Monitoring Systems closely
Plan service tasks daily, issue and review Work Package Documents and ensure each team understands the work scope and relevant risks assessments are legated
Confirm availability of tools, materials, spare parts to be utilized daily
Perform daily Toolbox Talk with service teams and Employer Operations and Marine Teams
Ensure service technicians complete service reports, technical reports, time sheets, material consumption timely to ensure service orders closed timely
Provide technicians offshore technical support during scheduled service and unscheduled services
Prepare vessel Sail Out Crew Transfer Plans and align offshore transfers with Employer operations and marine team

What we offer

National Statutory Insurance Program
Group Insurance for Employee and Dependents
Annual merit review
Leave (Additional annual leave, paid sick/ medical leave (provide regular pay for first 15 days of sick leave), additional maternity leave (120 days), additional pregnancy checkups accompaniment leave and paternity leave to statutory (10 days), menstruation leave)
New employee medical examination/Annual medical examination
Company laptop and mobile phone
Flexible working schedule and remote work
Variety of employee activities
Unlimited coffee and snacks in variety
Diverse and open work environment

Fulltime

Implementation Specialist

DentalMonitoring is a rapidly expanding MedTech scale-up. We are currently seeki...

Location

Portugal , Lisbon

Salary:

Not provided

DentalMonitoring

Expiration Date

Until further notice

Requirements

5+ years of experience in dentistry and/or orthodontics or an equivalent degree
Excellent understanding of a consultative / solution-based sales approach
Consultative, training, and implementation experience
Ability to build and maintain strong partnerships with internal and external stakeholders
High level of IT and computer science knowledge, with a strong interest in new technologies
Ability to act diplomatically while demonstrating strong listening skills and empathy
Ability to influence clients and challenge existing ways of thinking
Ability to organize, prioritize, and manage multiple priorities effectively
Proactive and results-driven
Independent, enthusiastic, and curious

Job Responsibility

Onboarding new customers and creating custom workflows tailored to the needs of each office
Training new clinicians and dental teams to use the DentalMonitoring suite of solutions
Nurturing existing customers so they maximize the benefits of the DentalMonitoring Artificial Intelligence technology and dashboard
Building strong relationships with customers so they endorse the DentalMonitoring brand and continue to use and advocate the DentalMonitoring products
Acting as a technical bridge between the customers and DentalMonitoring platform
Supporting and attending local trade shows
Working and communicating with regional sales managers, customer success, inside sales, and sales representatives in order to provide the best onboarding experience for the customer
Influencing doctors and staff to adopt new protocols while alleviating any of the customers’ hesitations to adopt a disruptive technology
Traveling up to 60% to train and support in person office implementation

What we offer

Your ideas will be heard! Our culture promotes initiatives, ownership, and feedback
Everyone is committed to supporting your professional development because we understand that no one can know everything
We place significant importance on the quality of work-life balanc

Go-to-market (gtm) sales supporting specialist

We are seeking a highly organized and detail-oriented Go-to-Market Sales Support...

Location

United Kingdom , Coventry

Salary:

Not provided

Lotus UK Manufacturing

Expiration Date

Until further notice

Requirements

Fluent in Mandarin (both written and spoken)
Background in sales operations, product certification, homologation, or vehicle administration within the automotive industry
Comfortable navigating complex internal IT systems and standard office software

Job Responsibility

System & Configuration Management: Own the day-to-day operation of pricing and configuration systems, ensuring all data is accurate and up to date across all markets
Sales Tool Support: Configure and maintain backend systems, including the Lotus App setup for new market rollouts and special feature activations
Data Integrity: Ensure all product specifications, options, and version packs are correctly reflected in internal systems for order placement
Sales & Product Enablement: Act as the central point of contact for sales team product needs, including pricing inquiries, configuration validation, options bundling, and the creation of special market-specific version packs
Packaging Support: Assist in translating market demands into actionable product packages, focusing on practical "go-to-market" execution rather than long-term product definition
Regulatory & Compliance Support: Handle administrative tasks related to vehicle regulations in key markets including the UK, Germany, France, Belgium, and Italy
Documentation Management: Prepare, manage, and distribute essential compliance documents such as Certificates of Conformity (COC) and support processes related to national vehicle registrations to ensure seamless customer delivery
Technical Liaison & Coordination: Bridge the gap between European market requirements and the China-based R&D and factory teams, ensuring clear communication on product feasibility and technical needs
Connectivity & Issue Resolution: Coordinate with the telematics (T-Box) supplier and internal teams to resolve customer vehicle network and connectivity issues
Vehicle Lifecycle Support: Manage the system processes for binding vehicles to customers, including both new and used (pre-owned) vehicle ownership transfers

What we offer

25 days’ holiday plus bank holidays
Pension scheme access
Annual bonus - non contractual
Private Healthcare
Access to the Employee Car Ownership Scheme
Group income protection based on length of service
Family Friendly policies
Exclusive Employee discount, wellbeing and recognition platform #ForUSLOT

Fulltime

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Technical Customer Support Specialist - Mandarin

Job Description

Job Responsibility

Requirements

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