Technical Customer Support Representative, Experienced Job at CHS Inc. (Napoleon)

Technical Support Representative

Foundation Software, a national developer of construction software and one of No...

Location

United States , Strongsville

Salary:

Not provided

Foundation Software

Expiration Date

Until further notice

Requirements

Ability to actively listen to clients to understand the root cause of their issues/concerns
Proven ability to provide top-level support to customers and associates
Excellent written and verbal communication skills
Superior organizational skills and the ability to work well as a member of a team
Explain highly technical details to clients using simple, understandable terms
Ability to address complex situations independently while following established protocols
Working knowledge of Microsoft Word and Excel
Detailed and accurate record-keeping
Basic math skills
Technical computer knowledge and experience preferred

Job Responsibility

Serve as the first point of contact for clients experiencing problems with technological products and services
Troubleshoot software/hardware components to identify and resolve issues
Research
Track client issues in call-center software and record details appropriately
Communicate with internal departments as needed to notify them of technical issues clients are experiencing
Maintain expertise with software, new modules and any relevant industry factors
Follow all department and company standard operating procedures
Project a professional and positive image as a company representative by providing thorough assistance to associates, clients and third parties
Other duties as assigned

What we offer

Top-notch workout facility
Fitness classes
Free personal training
Game room
Full kitchen
Free coffee, soft drinks and snacks
Tickets to Cleveland sporting events
Wellness incentives
Free membership to local rec center
Employee-appreciation events

Fulltime

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Software Support Representative

Are you an analytical person with a passion for technology? Are you looking for ...

Location

United States , Strongsville

Salary:

Not provided

Foundation Software

Expiration Date

Until further notice

Requirements

Proven ability to provide top-level support to customers and associates
Excellent communication and critical thinking skills
Superior organizational skills and the ability to work effectively as a team member
Ability to independently address complex situations while following established protocols
Working knowledge of Microsoft Word and Excel
Detailed and accurate record-keeping skills
Basic math skills
accounting skills are a plus
Salesforce or other CRM software knowledge is a plus
College Degree in related field a plus but not necessary

Job Responsibility

Respond to client inquiries addressing issues, answering questions, or providing assistance on software use or implementation
Spend 3-4 hours daily on the phone resolving client issues
Track client issues using CRM software and document details accurately
Collaborate with internal departments to report and address technical issues clients may be experiencing
Maintain expertise in software, new modules, and relevant industry factors
Adhere to all department and company standard operating procedures
Project a professional and positive image as a company representative by providing thorough assistance to associates, clients, and third parties
Perform other duties as assigned.

What we offer

Competitive salary plus bonus

Fulltime

Manager, Customer Support

We're looking for an experienced Customer Support Manager to scale our global su...

Location

United States , Denver

Salary:

Not provided

Heidi

Expiration Date

Until further notice

Requirements

4+ years experience working as a manager in a customer support/technical support service capacity
Experience hiring, onboarding and managing senior support roles, such as enterprise specialists or support engineers
Proven success handling complex troubleshooting, escalations, and high-impact customer situations
Experience working cross-functionally with Sales, Customer Success, Product and Engineering teams
A customer-first mindset, with a focus on trust, clarity, and care
Strong people-leadership skills, with the ability to coach experienced ICs and build high-performing teams
Sound judgment and calm decision-making in ambiguous, high-pressure situations
Strong analytical skills, with the ability to translate data and patterns into action
Clear, structured communicator who can work effectively with technical and non-technical stakeholders and the ability to motivate and inspire is a must
Comfortable operating at multiple levels - from detailed operational execution to broader planning and coordination

Job Responsibility

Hire, lead, coach, and develop Enterprise Customer Support Specialists and Customer Support Engineers, setting clear expectations for quality, and customer communication
Support senior ICs in handling complex investigations, high-risk clinical scenarios, and technically challenging cases
Provide regular 1:1s, feedback, and development support, helping individuals grow in depth, confidence, and decision-making
Assess agent performance against expectations and competencies, owning performance assessments and development planning
Position and support your team to succeed by a sustained focus on the fundamentals (speed, quality, tone, backlog management, throughput and resolution), remove roadblocks, encourage collaboration
Own recruitment and onboarding of Enterprise Customer Support Specialists and Support Engineers, including conducting interviews, providing structured feedback, and helping new hires to ramp effectively and feel supported
Hire talent with strong technical and documentation skills who raise the bar
Act as a senior escalation point for complex, sensitive, or high-impact customer issues. Guide customers and internal teams through challenging situations with calm, clarity, and sound judgment
Ensure escalations are prioritised appropriately and resolved in a way that protects customer trust and experience
Identify patterns in escalations that indicate systemic risk or opportunity

What we offer

Additional paid day off for your birthday and wellness days
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career

Fulltime

Manager, Customer Support

We're looking for an experienced Customer Support Manager to scale our global su...

Location

Australia , Sydney

Salary:

Not provided

Heidi

Expiration Date

Until further notice

Requirements

4+ years experience working as a manager in a customer support/technical support service capacity
Experience hiring, onboarding and managing senior support roles, such as enterprise specialists or support engineers
Proven success handling complex troubleshooting, escalations, and high-impact customer situations
Experience working cross-functionally with Sales, Customer Success, Product and Engineering teams
A customer-first mindset, with a focus on trust, clarity, and care
Strong people-leadership skills, with the ability to coach experienced ICs and build high-performing teams
Sound judgment and calm decision-making in ambiguous, high-pressure situations
Strong analytical skills, with the ability to translate data and patterns into action
Clear, structured communicator who can work effectively with technical and non-technical stakeholders and the ability to motivate and inspire is a must
Comfortable operating at multiple levels - from detailed operational execution to broader planning and coordination

Job Responsibility

Hire, lead, coach, and develop Enterprise Customer Support Specialists and Customer Support Engineers
Support senior ICs in handling complex investigations, high-risk clinical scenarios, and technically challenging cases
Provide regular 1:1s, feedback, and development support
Assess agent performance against expectations and competencies
Own recruitment and onboarding of Enterprise Customer Support Specialists and Support Engineers
Act as a senior escalation point for complex, sensitive, or high-impact customer issues
Own day to day L2 operational health for your region
Track and interpret key business metrics (e.g. CSAT, response times, resolution rates)
Use data to identify opportunities and drive improvements
Identify risks early and work with cross-functional partners to mitigate issues

What we offer

Additional paid day off for your birthday and wellness days
A generous personal development budget of $500 per annum
Learn from some of the best engineers and creatives, joining a diverse team
The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
If you have an impact quickly, the opportunity to fast track your startup career

Fulltime

Inbound Customer Service Representative (English)

The Inbound Customer Service Representative supports customers of a telecom prov...

Location

Canada , Ottawa

Salary:

19.00 CAD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

High School Diploma Required
Minimum 1 year experience in customer service is required
Previous experience in a call center or technical support environment is an asset
Basic understanding of internet and Wi‑Fi concepts (modems, routers, signal strength) or willingness to learn
Strong communication skills with the ability to explain technical steps in simple, friendly language
Comfortable navigating multiple systems and multitasking during calls
Patient, solution‑oriented, and able to remain calm under pressure
Reliable, punctual, and able to work in a metric-driven environment
Familiarity with servicing customers in the United States is an asset

Job Responsibility

Answer inbound calls from clients regarding internet, Wi‑Fi, modem, and account‑related questions
Perform mild troubleshooting, such as guiding customers through modem resets, checking connections, verifying outages, and reviewing basic Wi‑Fi settings
Provide clear explanations of plans, billing, usage, equipment, and service features
Create and update customer accounts, service tickets, and documentation in CRM systems
Educate customers on self‑service tools, equipment care, and tips for improving home Wi‑Fi performance
Maintain professionalism and empathy, especially when assisting customers experiencing service interruptions or frustration
Coordinate with technical support teams or field technicians when issues require escalation

What we offer

Comprehensive benefits package (medical, vision, and dental)
Employee Assistance Program
RRSP program options
Short- and Long-Term Disability options
Rewards and Recognition programs
Internal career advancement opportunities

Fulltime

Senior Customer Service Representative

Reporting to the Customer Services Assistant Manager, the Senior Customer Servic...

Location

United Kingdom , Leeds

Salary:

Not provided

Waystone Governance Ltd.

Expiration Date

Until further notice

Requirements

Effectively handle and resolve customer queries through all channels and in line with SLAs and regulation
Encourage active first contact resolution of queries
Advocate role model behaviours in terms of speedy and accurate customer resolution via the appropriate channels
Act as a point of contact for less experienced for CSC colleagues
Provide support to the leadership teams as required across Transfer Agency
Encourage active complaint resolution at first point of contact
Strong background in a Financial Services/Funds industry
Good understanding of when/how to acknowledge complaints
Good understanding of how/when to identify breaches and incidents
Working towards (demonstrating an appetite to work towards) IOC qualifications

Job Responsibility

Provide exceptional customer service and technical expertise on all inbound/outbound contact
Be subject matter experts, customer-facing in a regulated, fast-paced and changing environment and should demonstrate role model behaviours and evidence good customer outcomes
Have a background in financial services and understand the importance of getting things right first time and support their colleagues to do the same by always demonstrating professional behaviours
Resolve queries at first point of contact in addition to any initial areas of customer dissatisfaction
Demonstrate accuracy in their work, attention to detail, ensuring written and verbal communications are correct at the first point of contact
Effective teamwork and inclusive, collaborative working is essential
Flexibility in approach to work and skills is key as requirements may change throughout the course of the day
Each employee has a responsibility to adhere to Waystone’s policies, procedures and service level agreements

Fulltime

Senior Customer Service Representative

Reporting to the Customer Services Assistant Manager, the Senior Customer Servic...

Location

United Kingdom , Leeds

Salary:

Not provided

Waystone Governance Ltd.

Expiration Date

Until further notice

Requirements

Effectively handle and resolve customer queries through all channels and in line with SLAs and regulation
Encourage active first contact resolution of queries
Advocate role model behaviours in terms of speedy and accurate customer resolution via the appropriate channels
Act as a point of contact for less experienced for CSC colleagues
Provide support to the leadership teams as required across Transfer Agency
Encourage active complaint resolution at first point of contact
Strong background in a Financial Services/Funds industry
Good understanding of when/how to acknowledge complaints
Good understanding of how/when to identify breaches and incidents
Working towards (demonstrating an appetite to work towards) IOC qualifications

Job Responsibility

Provide exceptional customer service and technical expertise on all inbound/outbound contact
Be subject matter experts, customer-facing in a regulated, fast-paced and changing environment and should demonstrate role model behaviours and evidence good customer outcomes
Have a background in financial services and understand the importance of getting things right first time and support their colleagues to do the same by always demonstrating professional behaviours
Resolve queries at first point of contact in addition to any initial areas of customer dissatisfaction
Demonstrate accuracy in their work, attention to detail, ensuring written and verbal communications are correct at the first point of contact
Effective teamwork and inclusive, collaborative working is essential
Flexibility in approach to work and skills is key as requirements may change throughout the course of the day
Each employee has a responsibility to adhere to Waystone’s policies, procedures and service level agreements

Fulltime

Select Country

Technical Customer Support Representative, Experienced

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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