Technical Customer Support Professional

• Collaborate with cross functional Teams and stakeholders to plan deployment activities
• Develop deployment strategies, timelines, and resource requirements
• Coordinate with different teams to ensure smooth execution of deployment plans
• Understand the technical aspects of the deployed systems or software
• Provide guidance and support to teams involved in the deployment process
• Identify technical challenges or risks and propose solutions or workarounds
• Assist end-users in understanding and utilizing the deployed systems or software
• Provide training sessions to familiarize users with new functionalities as required
• Address user queries, troubleshoot issues, and provide timely resolutions
• Create and maintain deployment documentation including procedures, user guides, and troubleshooting resources
• Prepare deployment progress reports and provide updates to relevant stakeholders
• Document and track any deployment-related issues or risks for future reference
• Identify opportunities to optimize the deployment process and enhance efficiency
• Propose and implement process improvements, automation, or tools to streamline deployments
• Stay updated with industry trends and best practices related to deployment methodologies

• Strong knowledge and hands-on experience with cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or other similar providers
• Proficiency in cloud services like compute, storage, networking, databases, and security
• Understanding of cloud deployment models, such as Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS)
• Proficient in system administration tasks, including server provisioning, configuration management, and troubleshooting
• Knowledge of networking concepts such as IP addressing, subnets, routing, load balancing, and firewalls in cloud environments
• Familiarity with virtualization technologies like VMWare, Hyper-V, or KVM
• Fundamentals of Business Accounting
• Analyze various financial statements and checking accuracy
• Invoice processing in accounts payable and receivable
• Basics of Payroll Management
• Understanding of cloud security best practices, including identity and access management (IAM), encryption, network security groups, and data protection
• Proficiency in scripting languages like Python, Bash, or PowerShell for automation would be big plus
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in deployment support, software implementation, or a similar role

Proficiency in scripting languages like Python, Bash, or PowerShell for automation would be big plus