Technical Customer Support Professional Job at Trimble Inc. (Chennai)

Customer Service Technical Support Representative

A Member Care Representative is responsible for providing a basic to intermediat...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

One or more years working: a) as a high touch, face to face customer service role
b) in a call/contact center
c) as a customer service representative where technical support or trouble shooting is a primary job function
Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues
Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues
Ability to accurately type 40+ wpm
Competent diagnosing basic to intermediate technical issues involving software applications and interfaces
Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.
Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services
Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy

Job Responsibility

Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)
Document and escalate to internal and external teams as required to support complex support issues/requests
Reply to service tickets promptly and in accordance with established guidelines
Accurately maintain associated data, files and records regarding technical support incidents
Manage individual work to provide exceptional member satisfaction
Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.
Engage members by offering education on additional products or services to further enhance the customer experience
Provide how to information and knowledge to members using our crafting products
Demonstrate proficiency with all Cricut® products through on the job training
Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime

Customer Support Technical Analyst

The Customer Service team provides support to our customers with a range of quer...

Location

United Kingdom , Theale (Reading)

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

2+ years working within a customer services environment or within Customer success in a SaaS environment
Experience of working within an omni-channel environment
Experience of case management within a CRM environment
Experience of multi-tasking whilst maintaining quality customer interactions
Able to work to within tight service level agreements
Able to operate in a team environment
Able to remain calm and professional under pressure
A logical and methodical approach to problem diagnosis and resolution
Resilient and self-motivated
A passion for technology with some experience of: Windows Server and Windows desktop operating systems

Job Responsibility

Assisting customers with a wide range of technical queries and providing efficient and accurate resolution
Managing queries in line within a structured case management discipline and achieving required Service Level Agreements
Working with other teams within the business to obtain resolution where you are not able to resolve the case independently
Building a knowledge base and continuous improvement of the content to support our internal teams and the customer
Providing our customers with the highest level of service to Delight them at each interaction
Responding to and resolving customer queries via phone, email, chat and the Bottomline customer care portal within set service level agreements
Updating and managing an accurate audit of each customer query within our Customer Record Management software
Managing multiple cases via a variety of communication channels at one time
Working within strict Service level Agreements
Communicating technical information in a customer friendly way

Fulltime

Technical Support Specialist

We are looking for a Technical Support Specialist who has experience in an end-u...

Location

Salary:

26.00 - 36.00 USD / Hour

canfield scientific

Expiration Date

Until further notice

Requirements

Technical school certificate or bachelor’s degree, preferably in support services
3 years’ experience with direct customer support in a technical setting
Strong written and verbal communication on a technical level in a professional manner
Demonstrated experience in troubleshooting Windows based applications, networking issues, and hardware peripherals
Ability to communicate status clearly and follow through issue completion for ongoing support resolution
Basic understanding of network protocols such as DHCP, DNS

Job Responsibility

Provide direct customer support for various hardware systems to end users, which could include medical field personnel
Directly assist the end-users experiencing difficulty with software issues, including networking problems, and working with development and management teams when more complex issues are discovered
Answer and evaluate email requests for assistance from end-users experiencing problems with hardware and software
Analyze information provided by the end user to determine the best solution to the issue and work with the end user to resolve the issue while providing the top-level customer service experience
Assist corporate subsidiaries and international distributor partners in troubleshooting software and hardware

What we offer

Paid days off
Medical, dental, and vision insurance
May be eligible for a discretionary bonus
401(k) plan with employer match (currently set at 50%)

Fulltime

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Technical Support Specialist

Technical Support Specialist role at Seamless.AI, working 100% remotely to manag...

Location

United States

Salary:

Not provided

Seamless.AI

Expiration Date

Until further notice

Requirements

1-3 years of technical customer support experience, ideally in SaaS or with a software product
Experience with Salesforce Service Cloud ticketing system highly preferred
CRM experience is a plus
Passion for delivering exceptional customer experiences with prior support experience via email, chat, and calls
Strong technical troubleshooting skills with ability to investigate, diagnose, and fully resolve issues
Proven success handling complex technical support cases and guiding escalations through to resolution
Quick learner with expertise in software and interest in APIs, CRM integrations, and solving technical challenges
Excellent verbal and written communication skills

Job Responsibility

Work 100% remotely to assist customers, resolving issues through email, calls, and other communication channels
Deliver positive, professional, and solutions-oriented support to sales, marketing, and service professionals across our customer base
Communicate thoughtful, customized solutions that help customers overcome challenges and grow their business
Demonstrate composure, resilience, and adaptability as customer needs evolve and case volumes shift
Build and maintain in-depth knowledge of Seamless.AI to troubleshoot and resolve software issues, collaborating with product and engineering teams as needed
Partner with account managers and sales teams to identify opportunities for customer growth and expanded platform adoption

Fulltime

Senior Technical Support Engineer

AutoRABIT is looking for a Senior Technical Support Engineer to support AutoRABI...

Location

Australia

Salary:

65000.00 - 95000.00 AUD / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

Excellent Customer service experience and communication skills
Attention to detail
Understanding and ability to learn technical concepts quickly
2-3 years previous Technical customer support experience
Experience with system-wide deployments
Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
Investigation skills to understand problems in their context and the ability to reproduce these scenarios
Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience
Must live in and be eligible to work in Australia

Job Responsibility

First contact point for new customer support requests
Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way
Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers
Be creative, find solutions to improving the customer experience and the way we work
Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted, and consistent with prior communications
Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
Adhere to AutoRABIT’s internal and customer contracted support SLAs
Excellent written and verbal US English communication skills
Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support
Responsible to adhere to set internal controls

Fulltime

Technical Support Agent

CaptivateIQ is seeking a Technical Solutions Consultant who combines analytical ...

Location

Hungary

Salary:

Not provided

CaptivateIQ

Expiration Date

Until further notice

Requirements

2+ years of experience in SaaS technical support, solutions consulting, or related technical customer-facing roles
Strong analytical and troubleshooting abilities with an interest in understanding how data supports business outcomes
Excellent communication skills, with the ability to explain technical concepts clearly
Proven success in managing case queues and driving efficient, accurate resolutions
Demonstrated technical aptitude and a strong hunger to learn and quickly adopt new technologies and systems
Ability to translate technical details into clear, customer-friendly explanations

Job Responsibility

Manage and resolve a personal queue of technical cases, ensuring clear communication and adherence to SLAs
Diagnose and troubleshoot customer issues related to data modeling, integrations, and configuration
Translate complex technical issues into clear, professional, non-technical explanations for all audiences
Collaborate with internal teams (Product, Engineering, Customer Success) to drive timely resolutions and close feedback loops
Document findings, resolutions, and reusable insights for both internal and customer-facing resources
Develop a strong understanding of CaptivateIQ’s product logic and data structure
Analyze and validate data and calculations across customer environments
Build the technical skills needed to support troubleshooting of systems such as Salesforce, Snowflake, or NetSuite
Support ongoing improvements to documentation, tools, and internal workflows
Quickly gain technical knowledge of new tools and systems by digging in and getting curious about solutions

Fulltime

Customer Support Executive

Customer Support Executive role at Hypervolt, a company at the forefront of the ...

Location

United Kingdom , London

Salary:

Not provided

Hypervolt Limited

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience in a customer support role, preferably within the EV charging or a related industry
Proven track record of diagnosing and resolving technical issues efficiently
Strong customer service skills with the ability to handle challenging situations calmly and professionally, maintaining a positive and helpful attitude under pressure
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
Ability to work independently and collaboratively in a remote team environment, with a willingness to support team members and share knowledge
Strong analytical and problem-solving abilities with meticulous attention to detail
Ability to think critically and develop innovative solutions to complex issues
Flexibility to adapt to changing priorities and handle multiple tasks simultaneously, thriving in a fast-paced and dynamic work environment

Job Responsibility

Deliver exceptional customer service via phone, email, and live chat, addressing inquiries and resolving any potential issues related to Hypervolt products
Conduct remote troubleshooting for technical issues, encompassing hardware, software, and connectivity problems with EV charging stations
Efficiently diagnose and resolve Level 1 and Level 2 technical issues
Escalate more complex cases to higher-level support when necessary
Keep detailed and accurate records of all customer interactions, technical issues, and resolutions in our support database
Stay current with Hypervolt’s products, services, and industry trends
Collaborate closely with engineering and product teams to report and resolve recurring issues
Educate customers on the proper use and maintenance of Hypervolt products

What we offer

Hybrid Work: Enjoy the flexibility of working from home while supporting customers globally
Professional Growth: Opportunities for career advancement and professional development within a fast-growing company
Inclusive Environment: Join a diverse and inclusive team that values collaboration and innovation
Competitive Compensation: Attractive salary and benefits package, including performance bonuses

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Technical Customer Support Professional

Job Description

Job Responsibility

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