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Technical Customer Support Professional 2 (Photogrammetry)

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Trimble Inc.

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Location:
India , Chennai

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Technical Customer Support role is crucial for providing high-level technical assistance to end-users, field engineers, and technicians specifically dealing with UAV photogrammetry and mapping workflows. This role involves diagnosing, troubleshooting, and debugging complex processing errors in sophisticated cloud and desktop-based photogrammetry software. You will be a key player in addressing issues where primary product support has not resolved software problems, particularly regarding spatial inaccuracies, alignment failures, and coordinate system mismatches. Additionally, you will contribute to product improvement by reporting design and reliability issues related to the photogrammetry engine and user interface. You will serve as a vital liaison between dealers, customers, and Trimble, providing enterprise-level support for geospatial products and services.

Job Responsibility:

  • Provide high-level technical assistance to end-users, field engineers, and technicians specifically dealing with UAV photogrammetry and mapping workflows
  • Diagnose, troubleshoot, and debug complex processing errors in sophisticated cloud and desktop-based photogrammetry software
  • Address issues where primary product support has not resolved software problems, particularly regarding spatial inaccuracies, alignment failures, and coordinate system mismatches
  • Contribute to product improvement by reporting design and reliability issues related to the photogrammetry engine and user interface
  • Serve as a vital liaison between dealers, customers, and Trimble
  • Problem Analysis and Reporting: Identify root causes of systematic errors in mission data and report bugs to the engineering teams
  • Customer Installation and Training: Assist customers in setting up workflows for RTK/PPK data integration and Ground Control Point (GCP) management
  • Documentation and Knowledge Sharing: Create FAQs and troubleshooting guides focused on best practices for mission correction
  • Advanced Technical Support: Resolve complex photogrammetry processing failures, including 'doming' effects, holes in meshes, and stitching errors

Requirements:

  • Bachelor's degree in Geomatics, Civil Engineering, GIS, or a relevant technical field
  • Exceptional troubleshooting skills regarding spatial data and 3D modeling
  • Ability to work in different shifts, including night shifts, to support global regions
  • Proven experience or willingness to upskill in providing technical support for complex computer systems or photogrammetry software (e.g., Trimble Business Center, UASMaster, Applanix, Pix4D)
  • Practical experience or willingness to upskill domain knowledge in civil construction and earthworks
  • Product Knowledge: In-depth understanding of GIS, photogrammetry principles, including bundle block adjustment, orthomosaic generation, and point cloud densification
  • Manual Data Processing and Correction: Ability to take over and manually re-process jobs that fail the initial cloud automation
  • Point Cloud Cleanup and Editing: Proficiency in manually manipulating point clouds
  • Data Preparation and Quality Assurance (QA): Skills in data preparation and providing QA services
  • Expertise in Desktop Surveying Software: Proficiency in advanced desktop software like Trimble Business Center (TBC) or UASMaster
  • Drone Data Capture Consultation and Training: Support personnel need drone piloting knowledge to train customers
  • Ground Control Point (GCP) Troubleshooting: Ability to identify when processing fails due to missing, misplaced, or poorly measured GCPs
  • Technical Writing: Proficiency in documenting resolutions for complex 'salvaged' missions and creating user guides
  • AI Utilization: Basic knowledge of AI to train agents with support documents for automated troubleshooting
  • Infrastructure & Networking: Understanding of Azure/AWS cloud environments and monitoring tools (e.g., Grafana)
  • Scripting/Programming: Basic understanding of Programming languages to develop support tools or scripts
  • Microservices/APIs: Use of tools like Postman to invoke APIs
  • Camera & Sensor Knowledge: Proficiency in identifying and configuring camera makers and models
  • Understanding of camera calibration parameters
  • Ability to evaluate image quality
  • GNSS & IMU Systems: Experience verifying high-precision XMP data, including RTK, PPK, and PP-RTX reports
  • Knowledge of setting and verifying standard deviations for GNSS and GCPs
  • UAS & Photogrammetry Software: Hands-on experience with photogrammetric software such as UASMaster and Trimble Connect
  • Skill in using Point Measurement Tools (PMT)
  • Data Analysis & Quality Control: Expertise in evaluating Exterior Orientations (EO), flying heights (AGL), rotation angles (omega, phi, kappa), and oblique image content
  • Ability to conduct block adjustments and evaluate statistical results
  • Proficiency in assessing Ground Control Point (GCP) distribution, visibility, and measurable sub-pixel accuracy
  • Capability to identify systematic errors in camera calibration and GNSS signal loss
  • Operational Requirements: Aerial Survey Evaluation
  • Processing Optimization
  • Environmental Assessment
  • Soft Skills: Communication: Excellent verbal and written English skills
  • Customer Service: Ability to remain patient and empathetic
  • Problem-Solving: Analytical skills to determine root causes
  • Collaboration: Ability to collaborate with engineering teams and product managers
  • Adaptability: Willingness to learn new technologies

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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