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Randstad Logo Randstad · Customer Service

Technical Customer Support In Dutch - Voice/Email/Chat

Portugal, Lisbon Employment contract · Job Posted June 28, 2026
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Job Description

Do you love exploring new technologies and solving problems? Are you the go-to person for tech support in your family and friends? Do you speak Dutch and English fluently? If you answered yes to these questions, then we have an exciting opportunity for you! Join our project and help users of one of the world’s leading search engine platforms. You will provide technical assistance and feedback to improve their online experience. This is a great chance to use your skills and knowledge in a rewarding and fun way.

Job Responsibility

  • Respond to customer requests via phone, email, chat, social media, and messaging channels
  • Provide pre-sales, general inquiries, and technical support
  • Maintain a consistent brand voice in both private and public interactions
  • Escalate issues to higher support tiers as needed
  • Collaborate with technicians to resolve help tickets
  • Manage an individual ticket queue and follow management direction
  • Work flexible hours, including evenings, weekends, and holidays
  • Review and provide feedback on help content

Requirements

  • Fluent in Dutch and English, both oral and written
  • previous experience in a call center environment (preferred)
  • high school diploma or equivalent
  • higher education degree (a plus)
  • knowledge of technical troubleshooting methods (a bonus)

Nice to have

  • Previous experience in a call center environment
  • higher education degree
  • knowledge of technical troubleshooting methods
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