Technical customer support in Dutch - voice/email/chat, Randstad

Technical customer support in Dutch - voice/email/chat

Randstad

Location:
Portugal, Lisbon (Oriente)

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Join our project and help users of one of the world’s leading search engine platforms. You will provide technical assistance and feedback to improve their online experience. This is a great chance to use your skills and knowledge in a rewarding and fun way.

Job Responsibility:

respond to customer requests via phone, email, chat, social media, and messaging channels
provide pre-sales, general inquiries, and technical support
maintain a consistent brand voice in both private and public interactions
escalate issues to higher support tiers as needed
collaborate with technicians to resolve help tickets
manage an individual ticket queue and follow management direction
work flexible hours, including evenings, weekends, and holidays
review and provide feedback on help content

Requirements:

fluent in Dutch and English, both oral and written
previous experience in a call center environment (preferred)
high school diploma or equivalent
higher education degree (a plus)
knowledge of technical troubleshooting methods (a bonus)

Nice to have:

higher education degree
knowledge of technical troubleshooting methods

Additional Information:

Job Posted:
May 22, 2025

Expiration:
June 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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