CrawlJobs Logo
ClickHouse Logo ClickHouse · IT - Administration

Technical Customer Support Engineer

United States · Job Posted January 05, 2026
Apply Position
Job Link Share

Job Description

We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a Technical Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a large variety of tasks related to our customers across North America. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post-sales customer activities, partnering with our Go To Market team on deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base.

Job Responsibility

  • Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
  • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
  • Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
  • Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
  • You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
  • You will build strong, trusted relationships with colleagues, customers, and partners

Requirements

  • Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
  • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
  • Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
  • Strong written and verbal English and German communication skills and the ability to work fully remote with reliable connectivity
  • A mindset of teamwork, global engagement, empathy, and solving challenging problems
  • A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
  • The ability to build trusted relationships with colleagues, customers, and partners
  • You are self-driven, curious, and eager to continuously learn and grow

Nice to have

  • Experience with ClickHouse
  • Experience with OSS and open-source technologies, as a user, community member, or contributor
  • Experience with Azure, GCP or AWS
  • Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others

What we offer

  • Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries
  • Healthcare - Employer contributions towards your healthcare
  • Equity in the company - Every new team member who joins our company receives stock options
  • Time off - Flexible time off in the US, generous entitlement in other countries
  • A $500 Home office setup if you’re a remote employee
  • Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites
ClickHouse - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Technical Customer Support Engineer

8 matching positions

Technical Customer Support Engineer

We are seeking a Technical Support Engineer to join our global Support Engineeri...
Location
Location
France
Salary
Salary:
Not provided
clickhouse.com Logo
ClickHouse
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
  • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
  • Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
  • Strong written and verbal English and French communication skills and the ability to work fully remote with reliable connectivity
  • A mindset of teamwork, global engagement, empathy, and solving challenging problems
  • A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
  • The ability to build trusted relationships with colleagues, customers, and partners
  • You are self-driven, curious, and eager to continuously learn and grow
Job Responsibility
Job Responsibility
  • Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
  • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
  • Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
  • Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
  • You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
  • You will build strong, trusted relationships with colleagues, customers, and partners
What we offer
What we offer
  • Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries
  • Healthcare - Employer contributions towards your healthcare
  • Equity in the company - Every new team member who joins our company receives stock options
  • Time off - Flexible time off in the US, generous entitlement in other countries
  • A $500 Home office setup if you’re a remote employee
  • Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites
  • Fulltime
Read More
Arrow Right

Technical Customer Support Engineer

We are seeking a Technical Support Engineer who is fluent in English to join our...
Location
Location
Salary
Salary:
Not provided
clickhouse.com Logo
ClickHouse
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
  • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
  • Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
  • Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
  • A mindset of teamwork, global engagement, empathy, and solving challenging problems
  • A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
  • The ability to build trusted relationships with colleagues, customers, and partners
  • You are self-driven, curious, and eager to learn and grow continuously
Job Responsibility
Job Responsibility
  • Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
  • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
  • Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
  • Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
  • You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
  • You will build strong, trusted relationships with colleagues, customers, and partners
What we offer
What we offer
  • Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries
  • Healthcare - Employer contributions towards your healthcare
  • Equity in the company - Every new team member who joins our company receives stock options
  • Time off - Flexible time off in the US, generous entitlement in other countries
  • A $500 Home office setup if you’re a remote employee
  • Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites
Read More
Arrow Right

Technical Customer Support Engineer

We are currently growing our support team at ClickHouse who provides excellent s...
Location
Location
United Kingdom
Salary
Salary:
Not provided
clickhouse.com Logo
ClickHouse
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
  • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
  • Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
  • Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
  • A mindset of teamwork, global engagement, empathy, and solving challenging problems
  • A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
  • The ability to build trusted relationships with colleagues, customers, and partners
  • You are self-driven, curious, and eager to continuously learn and grow
Job Responsibility
Job Responsibility
  • Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
  • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
  • Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
  • Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
  • You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
  • You will build strong, trusted relationships with colleagues, customers, and partners
What we offer
What we offer
  • Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries
  • Healthcare - Employer contributions towards your healthcare
  • Equity in the company - Every new team member who joins our company receives stock options
  • Time off - Flexible time off in the US, generous entitlement in other countries
  • A $500 Home office setup if you’re a remote employee
  • Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites
Read More
Arrow Right

Technical Customer Support Engineer - APJ

We are currently growing our support team at ClickHouse who provides excellent s...
Location
Location
Australia
Salary
Salary:
Not provided
clickhouse.com Logo
ClickHouse
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
  • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
  • Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
  • Strong written and verbal English and German communication skills and the ability to work fully remote with reliable connectivity
  • A mindset of teamwork, global engagement, empathy, and solving challenging problems
  • A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
  • The ability to build trusted relationships with colleagues, customers, and partners
  • You are self-driven, curious, and eager to continuously learn and grow
Job Responsibility
Job Responsibility
  • Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
  • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
  • Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
  • Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
  • You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
  • You will build strong, trusted relationships with colleagues, customers, and partners
What we offer
What we offer
  • Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries
  • Healthcare - Employer contributions towards your healthcare
  • Equity in the company - Every new team member who joins our company receives stock options
  • Time off - Flexible time off in the US, generous entitlement in other countries
  • A $500 Home office setup if you’re a remote employee
  • Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites
  • Fulltime
Read More
Arrow Right

Technical Support Engineer - Dynamics 365 Customer Engagement & Power Platform

In the Customer Service & Support (CSS) team we are looking for people with a pa...
Location
Location
Portugal , Multiple Locations
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND technical support, technical consulting experience, or information technology experience
  • OR Technical support, technical consulting experience, or information technology experience
  • OR equivalent experience.
  • Strong hands-on experience with Dynamics 365 Customer Engagement
  • Deep understanding of Dataverse:Tables, relationships
  • Security model (roles, teams, access levels)Solution management and ALM concepts
  • Power Automate: Cloud flows (automated, instant, scheduled), Connectors, triggers, actions, error handling, Performance and throttling considerations
  • Power Apps: Model-driven apps configuration and troubleshooting, Forms, views, business rules, App integration with Dataverse and Power Automate
  • Understanding of Power Platform governance and environment strategy
  • Customization & Development: Plug-ins and custom workflows, JavaScript (forms, events), Solution layering and versioning
Job Responsibility
Job Responsibility
  • Provide advanced technical and functional support for Dynamics 365 CE workloads
  • Troubleshoot and resolve issues related to: CE configuration and customization, Dataverse data model, security roles, and business units, Performance, scalability, and reliability
  • Power Platform ownership: Troubleshoot and optimize Power Automate cloud flows, approvals, triggers, and connectors, Support Power Apps (model‑driven apps primarily
  • canvas apps where applicable), Diagnose Dataverse integration issues across Power Apps and Power Automate
  • Investigate issues involving: Plug-ins, custom workflows, actions, JavaScript form scripting and client-side customizations, Business rules and command bar customizations
  • Analyze logs and traces: Plug-in trace logs, Power Platform run history and failure diagnostics, Platform telemetry and service health signals
  • Support integrations with: Azure Logic Apps, Azure Functions, REST / Web API, Microsoft 365 (Outlook, Teams)
  • Collaborate with Product Engineering, Escalation, FastTrack, and Field teams on complex cases and RCA
  • Advise customers on best practices, architectural decisions, and platform limitations
  • Contribute to: Knowledge base articles, Internal documentation, Case quality and RCA reviews
  • Fulltime
Read More
Arrow Right

Senior Technical Support Engineer - Platinum Support

As a Senior Technical Support Engineer for our Platinum Support team, you will p...
Location
Location
India , Bengaluru
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in a technical field or equivalent practical experience
  • 5+ years of experience in a technical support or network engineering role
  • Expert-level knowledge of TCP/IP and extensive experience with routing and switching protocols (e.g., OSPF, BGP)
  • In-depth experience with network security technologies including IPsec, SSL-VPN, NAT, and GRE
  • Proven ability to independently debug broad and complex networks with mixed media and protocols
  • Flexibility to work required shift hours, which may include afternoons, evenings, and weekends
Job Responsibility
Job Responsibility
  • Provide advanced post-sales technical support, including configuration and troubleshooting, to Platinum customers via phone, email, and web
  • Meet or exceed enhanced response time SLAs for mission-critical systems covered under the Platinum Support offering
  • Manage and own customer support cases from initial report to final resolution, ensuring timely follow-ups and comprehensive documentation
  • Apply expert fault isolation and root cause analysis methodologies to diagnose and resolve complex technical challenges in customer environments
  • Systematically reproduce customer issues and collaborate directly with Engineering and ETAC teams to qualify and resolve critical product bugs
  • Conduct multi-vendor troubleshooting to resolve issues in complex, integrated network and security environments
  • Author and publish Technical Support Bulletins and other technical documentation to the company's knowledge base
  • Proactively collaborate with Development, Sales, and Quality Assurance teams to enhance the customer experience and improve product documentation
  • Fulltime
Read More
Arrow Right
New

Technical Support Engineer - Infrastructure Implementation and Support

Location
Location
India , Indore; Noida
Salary
Salary:
Not provided
clear-trail.com Logo
ClearTrail
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1 - 3 Years experience in the role of Software and Hardware Infrastructure implementation and support
  • BE (IT/Computers), MCA
Job Responsibility
Job Responsibility
  • Identify Hardware and Software requirements related to Product Implementation
  • Keep yourself updated with latest trends in Hardware and Software Infrastructure
  • Design highly available product deployment architecture, networking architecture and storage architecture, virtualization architecture
  • Design network security as per the requirement of customer
  • Design and deploy Hardware, Software and Application monitoring tools
  • Use automation for deployments and system upgrades
  • Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs
  • Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications
Read More
Arrow Right

Technical Support Engineer - Azure Subscription Management Support

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Above 3 years of support or equivalent experience including a customer facing or customer support roles OR at least 5 years work experience in the IT industry
  • Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing.
  • General IT Knowledge, Familiar with Microsoft Excel.
  • Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions) is a plus.
  • Understanding of the Azure, AWS, or other cloud services is a plus, (such as any certificate of Azure and AWS)
  • Strong communications skills
  • Effective, polished interaction with customer to gather information quickly
  • perform effective troubleshooting, communicate next steps and status, and drive to resolution
  • Demonstrable troubleshooting skills
  • Cross-team collaboration
Job Responsibility
Job Responsibility
  • Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
  • Participate in communities with peer delivery roles.
  • Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness
  • Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
  • Fulltime
Read More
Arrow Right