Technical Customer Support Agent Job at Formlabs GmbH (Budapest)

Technical Customer Support Agent

To serve as the primary gateway for our customers, providing unparalleled suppor...

Location

United States , Milwaukee

Salary:

40000.00 - 52000.00 USD / Year

Formlabs GmbH

Expiration Date

Until further notice

Requirements

1+ years of customer service (contact center, field services), education (early ed teachers) or hardware support experience
High School degree or equivalent
Strong written and verbal empathetic communication skill

Job Responsibility

Accept and work on customer cases through multiple channels, including email and phone conversations with our customers
Respond within the published Service Level Agreements, and promise to our customers
Log all contacts in cases and provide technical support, diagnosis, and customer education opportunities in an effort to keep them printing and machines working, towards issue resolutions
Dispatch replacement parts, hardware, and software, along with instructions and guidance per business guidelines
Work with Services peers and Formlabs teams to be the voice of the customer on software and hardware-related feedback
Learn our products, and print for yourself and for our customers

What we offer

Robust equity program to build future wealth through RSUs
Comprehensive healthcare coverage (Medical, Dental, Vision)
401K matching and access to financial advisors
Generous paid Parental Leave (up to 16 weeks)
Tenure-based paid Sabbatical Leave (up to 6 weeks)
Flexible Out of Office Plan – Take time when you need it
Ample on-site parking & pre-tax commuter benefits
Healthy on-site lunches, snacks, beverages, & treats
Regular sponsored professional development opportunities
Many opt-in culture events across our diverse community

Fulltime

L2/L3 Technical Customer Support Agent

We use essential cookies to make our site work. With your consent, we may also u...

Location

Hungary , Budapest

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Business-fluent in written and spoken in Italian and English
Can quickly resolve technical issues
Enjoy connecting with people and are a great listener
Are comfortable and conscientious when speaking on the phone
Have exceptional writing skills and make use of proper spelling and grammar

Job Responsibility

Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
Help resellers deliver outstanding service to their customers
Collaborate on solving technical issues with our global engineering team

What we offer

Hybrid work
Catered lunch at the office 3 days per week
Private health insurance with Medicare (Blue package + hospital coverage)
A monthly or quarterly public transportation pass for Budapest
Shares in the company
Free beverages and snacks at the office
All You Can Move sports pass with 9500 HUF monthly allowance
Free 3D prints
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site

New

Remote technical support agent

NTT DATA Services strives to hire exceptional, innovative, and passionate indivi...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required

Job Responsibility

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls
This is a call center environment in which we support our customers 24x7x365
All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays
Account specific training is conducted during day shift hours, regardless of assigned shift
Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
Responsible for driving resolution of incidents on a 24/7 desk
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks

What we offer

We offer a full comprehensive benefits package that starts from your first day of employment

Fulltime

L2/L3 Technical Support Agent - Italian Speaking

Do you want to change how the world creates? At Formlabs, we’re building the too...

Location

Hungary , Budapest

Salary:

Not provided

Formlabs GmbH

Expiration Date

Until further notice

Requirements

Are business-fluent in written and spoken in Italian and English
Can quickly resolve technical issues - don't worry, we will provide you with the technical training you need
Enjoy connecting with people and are a great listener
Are comfortable and conscientious when speaking on the phone
Have exceptional writing skills and make use of proper spelling and grammar

Job Responsibility

Support our direct customers, distributors and resellers in the EMEA region with technical and business inquiries, by phone, email or chat
Become an educator: train direct customers, resellers using your technical expertise of Formlabs printers
Help resellers deliver outstanding service to their customers
Collaborate on solving technical issues with our global engineering team

What we offer

Hybrid work
Catered lunch at the office 3 days per week
Private health insurance with Medicare (Blue package + hospital coverage)
A monthly or quarterly public transportation pass for Budapest
Shares in the company (we're a double unicorn company!)
Free beverages and snacks at the office
All You Can Move sports pass with 9500 HUF monthly allowance
Free 3D prints
An inclusive, dog-friendly office with diverse and inspiring colleagues
Development opportunities both in-house and off-site

Fulltime

Technical Customer Support Specialist

As a Technical Customer Support Specialist, you'll be on the front lines with ou...

Location

Australia

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

2-3 years in technical customer support at a SaaS or high-growth tech company with B2B or enterprise experience
Native or near-native Mandarin proficiency with strong written and spoken English
Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets)
Solid understanding of APIs and how developers integrate them
Comfortable reading and troubleshooting code especially Python or JavaScript
A genuine interest in implementing and experimenting with AI solutions
Experience working autonomously in a fast-moving international remote team.

Job Responsibility

Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly and follow through until resolved
Provide high-quality technical support in both English and Mandarin
Become a deep expert in ElevenAgents and how customers use it to orchestrate LLMs telephony and other AI integrations
Identify patterns across support tickets and surface product gaps to engineering and product teams
Build and maintain documentation that is clear accurate and kept up to date
Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs.

What we offer

Innovative culture
Growth paths
Learning & development through annual discretionary stipend
Social travel annual discretionary stipend
Annual company offsite
Co-working monthly stipend.

Fulltime

Customer Support Agent - Dutch Speaker

Do you speak fluent Dutch and have a good command of English? Do you enjoy helpi...

Location

Portugal , Porto

Salary:

Not provided

Randstad

Expiration Date

Until further notice

Requirements

Native or near-native Dutch skills (spoken and written)
Good communication in English
Passion for customer service and helping others
Problem-solving mindset and cool under pressure
A team player with a proactive and resilient attitude.

Job Responsibility

Provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards.

Fulltime

Norwegian-speaking Customer Support Agent

We are looking for a driven, Norwegian-speaking Customer Support Agent to join o...

Location

Sweden , Stockholm

Salary:

Not provided

Haypp Group

Expiration Date

Until further notice

Requirements

Previous documented experience in customer service (store, event, sales, etc.)
Service minded
Excellent problem-solving skills
Communicative
Flexible
Demonstration of genuine commitment to the customer
System familiarity and quickness at the keyboard
You are not afraid to take your own initiative
Language skills: professional fluency in Norwegian, professional level in English and Swedish is a bonus

Job Responsibility

Drive customer loyalty by efficiently managing incoming cases via email, phone, and chat
Conduct outbound customer surveys and retention calls by phone
Complete administrative tasks accurately and within set deadlines
Escalate issues and create tickets for technical errors or improvement requests to the Tech and Dynamics teams via SharePoint
Stay fully informed by monitoring all communication channels and responding to updates that might impact our customers our case handling

What we offer

Paid vacation is accrued in accordance with the length of the employment contract
Wellness allowance of 5,000 SEK per year
Lots of social happenings

Fulltime

Technical Customer Support Professional 2 (Photogrammetry)

The Technical Customer Support role is crucial for providing high-level technica...

Location

India , Chennai

Salary:

Not provided

Trimble Inc.

Expiration Date

Until further notice

Requirements

Bachelor's degree in Geomatics, Civil Engineering, GIS, or a relevant technical field
Exceptional troubleshooting skills regarding spatial data and 3D modeling
Ability to work in different shifts, including night shifts, to support global regions
Proven experience or willingness to upskill in providing technical support for complex computer systems or photogrammetry software (e.g., Trimble Business Center, UASMaster, Applanix, Pix4D)
Practical experience or willingness to upskill domain knowledge in civil construction and earthworks
Product Knowledge: In-depth understanding of GIS, photogrammetry principles, including bundle block adjustment, orthomosaic generation, and point cloud densification
Manual Data Processing and Correction: Ability to take over and manually re-process jobs that fail the initial cloud automation
Point Cloud Cleanup and Editing: Proficiency in manually manipulating point clouds
Data Preparation and Quality Assurance (QA): Skills in data preparation and providing QA services
Expertise in Desktop Surveying Software: Proficiency in advanced desktop software like Trimble Business Center (TBC) or UASMaster

Job Responsibility

Provide high-level technical assistance to end-users, field engineers, and technicians specifically dealing with UAV photogrammetry and mapping workflows
Diagnose, troubleshoot, and debug complex processing errors in sophisticated cloud and desktop-based photogrammetry software
Address issues where primary product support has not resolved software problems, particularly regarding spatial inaccuracies, alignment failures, and coordinate system mismatches
Contribute to product improvement by reporting design and reliability issues related to the photogrammetry engine and user interface
Serve as a vital liaison between dealers, customers, and Trimble
Problem Analysis and Reporting: Identify root causes of systematic errors in mission data and report bugs to the engineering teams
Customer Installation and Training: Assist customers in setting up workflows for RTK/PPK data integration and Ground Control Point (GCP) management
Documentation and Knowledge Sharing: Create FAQs and troubleshooting guides focused on best practices for mission correction
Advanced Technical Support: Resolve complex photogrammetry processing failures, including 'doming' effects, holes in meshes, and stitching errors

Fulltime

Select Country

Technical Customer Support Agent

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Technical Customer Support Agent

Technical Customer Support Agent

L2/L3 Technical Customer Support Agent

Remote technical support agent

L2/L3 Technical Support Agent - Italian Speaking

Technical Customer Support Specialist

Customer Support Agent - Dutch Speaker

Norwegian-speaking Customer Support Agent

Technical Customer Support Professional 2 (Photogrammetry)

Our AI answers in your language