Technical Customer Success Specialist Jobs

Bitwarden

Location:
New Zealand

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity. We are looking for a self-starter with experience troubleshooting web and mobile technologies. You will become a Bitwarden product expert and handle common questions about using our products, troubleshoot technical issues, and ensure customer satisfaction. The Bitwarden team is all-remote and you will be working remotely via a contract structure and will ideally be located anywhere in New Zealand.

Job Responsibility:

Functioning as a Subject Matter Expert (SME) for Bitwarden and our suite of services
Expanding skills in all Bitwarden applications and services in order to guide, train, and clearly describe the features and functionality to users and/or customers
Working with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
Providing superb customer support
Assisting with billing and account management
Collaborating with Sales, Marketing, Development, and Product associates
Sharing and/or alternating weekend shifts with other Customer Success team members

Requirements:

Excellent English and grammar
Excellent problem-solving skills
A strong sense of empathy and the ability to advocate for others
A passion for helping Bitwarden users
Experience from a previous technical position (e.g. Systems Administrator, Quality Assurance Technician, Support Technician, Help Desk Technician, etc). Equivalent education or demonstrable skills may be accepted
Ability to work remotely

Nice to have:

Familiarity with several of the following areas/technologies is preferred: Bitwarden
Windows, macOS, and Linux
iOS & Android
Command-line interface (CLI)
GitHub
Freshdesk
Web browser/application troubleshooting
HTML
HTTP
DNS
TLS/SSL

What we offer:

Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
We are dedicated to building an incredible team. Work remotely with motivated and innovative team members and take part in productive and fun meetups.
Learn and grow. Take on new challenges with the support of your team.

Additional Information:

Job Posted:
December 06, 2025

Work Type:

Remote work

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Technical Customer Success Specialist