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Office Angels Logo Office Angels · IT - Software Development

Technical Customer Success Executive

United Kingdom, Leatherhead Employment contract 33000.00 - 40000.00 GBP / Year · Job Posted June 07, 2026
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Job Description

My client is seeking a Technical Customer Success Executive to join their new and fast-growing platform. This role combines account management and technical support, working within an innovative start-up, backed by an established and highly successful digital organisation. You will be at the forefront of my client's mission, serving as the primary contact for new and live accounts. Your role will be crucial in ensuring smooth onboarding and implementation, making every step of the process seamless and efficient.

Job Responsibility

  • Lead Onboarding: Manage the end-to-end implementation process for new clients, ensuring clear timelines and smooth transitions
  • Technical Guidance: Assist clients in preparing their archives and assets for the platform, guaranteeing high-quality output
  • Administrative Coordination: Maintain accurate records, manage schedules, and track progress against milestones
  • Onboarding Design & Process Improvement: Design and continuously refine onboarding processes that enhance the journey
  • Product Advocacy: Represent the customer's voice to the product team, translating feedback into actionable insights
  • Training & Education: Create and deliver structured onboarding programs, including documentation, webinars, and 1:1 sessions, ensuring clients maximise their platform experience from day one

Requirements

  • Experience in SaaS onboarding, implementation, or customer success
  • Comfortable with digital assets (PDFs, APIs, CMS tools) and project management software
  • Exceptional written and verbal English, with the ability to explain technical concepts to creative teams
  • Proactive in finding workarounds and suggesting long-term solutions to challenges
  • A basic understanding of AI tools and their impact on digital publishing workflows
  • Curiosity about automation and AI is a must

Nice to have

Experience in Media/Publishing is a plus

What we offer

  • 20 days holidays plus BH increasing annually
  • pension
  • socials
  • team lunches
  • drinks fridge
  • flexible working hours
  • option to work from home one day a week
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