CrawlJobs Logo
Babel Profiles Logo Babel Profiles · Customer Service

Technical Customer Specialist

Spain, Barcelona · Job Posted March 26, 2026
Apply Position
Job Link Share

Job Description

One of our clients is seeking a full-time Customer Support Specialist with a strong interest in technology. In this role, you will join a dynamic team of 12 colleagues supporting clients across the Benelux region from their Barcelona office. As a Customer Support Specialist, you will identify, troubleshoot, and resolve customer issues efficiently and accurately, collaborating closely with peers and other customer-facing teams. This role is ideal for someone who is technically minded, solution-oriented, and passionate about delivering an excellent customer experience.

Job Responsibility

  • Deliver comprehensive product information and provide efficient technical and administrative support across multiple channels, including phone and email
  • Offer a personalized customer experience by addressing inquiries and resolving issues effectively, always prioritizing customer satisfaction
  • Proactively manage and align customer expectations
  • Maintain and update the CRM system (Salesforce) with accurate and relevant information gathered during customer interactions
  • Collaborate with team members and cross-functional departments to ensure customers receive well-researched and complete solutions

Requirements

  • Providing excellent customer service and building strong relationships
  • Impeccable written and verbal communication in Dutch and English
  • Being proactive, reactive, and solving problems efficiently
  • Maintaining attention to detail and accuracy under pressure
  • Collaborating effectively with team members and across departments
  • Quickly learning new products and technologies and applying knowledge practically
  • Using CRM systems, such as Salesforce, to manage customer information accurately

What we offer

  • Hybrid work: up to 3 days working from home per week
  • €500 gross home office setup allowance
  • Home office allowance for ongoing support
  • Option to work abroad for up to 40 working days per year
  • Birthday off and volunteering time off
  • Additional health and dental insurance
  • 100% employer-funded pension scheme
  • Lunch or childcare vouchers
  • Unlimited access to LinkedIn Learning
  • Access to language platform for learning new languages
  • Employee Assistance Program for personal support
Babel Profiles - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Technical Customer Specialist

8 matching positions

Technical Specialist, Customer Deployments

As a Technical Specialist you will be an essential member of the Customer Deploy...
Location
Location
United States , Garden Grove
Salary
Salary:
70000.00 - 110000.00 USD / Year
harbingermotors.com Logo
Harbinger Motors
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years’ work experience in a vehicle workshop and/or dealer shop
  • Graduation from high school or equivalent and an Automotive Technology degree from an institution, or the equivalent in experience and evidence of exceptional ability
  • Valid driver’s license required
  • Ability to travel as required
  • Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly
  • Ability to self-start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats
  • Strong ability to think outside the box and find creative solutions to complex problems
  • Strong understanding of vehicle systems and their interactions
  • Excellent communication skills and team working tendencies
  • A creative curiosity, collaborative work ethic, hardworking enthusiasm
Job Responsibility
Job Responsibility
  • Customer fleet technical support remote
  • Field support - customer fleets, special events, test support
  • Manufacturing build support
  • Engineering prototype build support
  • Tools and shop management and organization, supplies inventory management
  • Data collection
  • Fixture projects
  • Equipment calibrations and records keeping
  • Hands on testing
  • Service procedure development and trials
What we offer
What we offer
  • Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
  • Early-stage Stock Options
  • Robust Retirement Savings (401k, HSA, FSA)
  • Generous Paid Time Off (PTO) & Parental Leave
  • Annual Vacation Bonus
  • Wellness & Fertility Benefits
  • Cell Phone Stipend
  • Complimentary Meals & Stocked Kitchens
  • Fulltime
Read More
Arrow Right

Customer Technical Support Specialist

Customer Support Specialist Cardiff (On-site) | Full-time, Permanent £35,000 - £...
Location
Location
United Kingdom , Cardiff
Salary
Salary:
35000.00 - 45000.00 GBP / Year
brookstreet.co.uk Logo
Brook-St Hiredonline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a SaaS or software support environment
  • Strong technical aptitude with clear communication skills
  • Experience using ticketing/support platforms (e.g. Zendesk, Intercom)
  • Methodical problem-solving and troubleshooting approach
  • Comfortable working with AI-powered tools
  • Able to work on-site daily in Cardiff
Job Responsibility
Job Responsibility
  • Deliver support via chat, email, and phone
  • Troubleshoot software issues and escalate where needed
  • Support onboarding, training, and best-practice usage
  • Use remote tools to resolve customer issues
  • Contribute to AI-assisted support tooling and automation
  • Maintain knowledge base content and support documentation
  • Identify trends and feedback insights to product teams
  • Assist with basic hardware and peripheral queries
  • Collaborate with internal teams to enhance customer experience
What we offer
What we offer
  • Opportunity to join a high-growth tech business
  • Exposure to cutting-edge AI support tools
  • Supportive, collaborative team environment
  • Clear progression opportunities
  • Competitive salary and benefits
  • onsite parking
  • Fulltime
Read More
Arrow Right

Technical Customer Support Specialist

As a Technical Customer Support Specialist, you'll be on the front lines with ou...
Location
Location
Australia
Salary
Salary:
Not provided
elevenlabs.io Logo
ElevenLabs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-3 years in technical customer support at a SaaS or high-growth tech company with B2B or enterprise experience
  • Native or near-native Mandarin proficiency with strong written and spoken English
  • Familiarity with LLMs, AI agents, and/or telephony systems (e.g. Twilio, SIP, WebSockets)
  • Solid understanding of APIs and how developers integrate them
  • Comfortable reading and troubleshooting code especially Python or JavaScript
  • A genuine interest in implementing and experimenting with AI solutions
  • Experience working autonomously in a fast-moving international remote team.
Job Responsibility
Job Responsibility
  • Own enterprise support end-to-end — diagnose complex issues quickly, communicate clearly and follow through until resolved
  • Provide high-quality technical support in both English and Mandarin
  • Become a deep expert in ElevenAgents and how customers use it to orchestrate LLMs telephony and other AI integrations
  • Identify patterns across support tickets and surface product gaps to engineering and product teams
  • Build and maintain documentation that is clear accurate and kept up to date
  • Act as a trusted technical partner for enterprise customers throughout their journey with ElevenLabs.
What we offer
What we offer
  • Innovative culture
  • Growth paths
  • Learning & development through annual discretionary stipend
  • Social travel annual discretionary stipend
  • Annual company offsite
  • Co-working monthly stipend.
  • Fulltime
Read More
Arrow Right

Technical Customer Support Specialist

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the s...
Location
Location
United States
Salary
Salary:
50000.00 - 65000.00 USD / Year
evercommerce.com Logo
EverCommerce
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • C1 level English proficiency (spoken and written) and the ability to communicate professionally and clearly
  • 2+ years of experience with customer-facing technical support (application, OS, or Networking)
  • knowledge of performance monitoring and tuning tools, problem determination and recovery, and security
  • customer advocacy, empathy, and keen attention to detail
  • experience with PSIM or Alarm Monitoring Centers
Job Responsibility
Job Responsibility
  • Monitor and respond in a timely manner to ticketing queues, escalations, and emails
  • Escalate support requests from internal and external channels
  • Provide clear constructive feedback and responses to customers’ support requests
  • Handle difficult situations in a professional manner at all times
  • Appropriately prioritize competing deliverables and activities
  • Represent the voice of the customer within Bold Group
  • Contribute regularly to internal and external knowledgebase articles
  • Work within defined Service Level Agreements
  • Solve complicated with your technical and product expertise
  • Continuously grow your depth of knowledge on the products you support, as well as expanding to new technologies and domains as you learn more of our products
What we offer
What we offer
  • Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
  • Continued investment in your professional development through Udemy
  • Robust health and wellness benefits, including an annual wellness stipend
  • 401k with up to a 4% match and immediate vesting
  • Flexible and generous (FTO) time-off
  • Employee Stock Purchase Program
  • Student Loan Repayment Program
  • Fulltime
Read More
Arrow Right

Technical Customer Service Specialist

The Technical Customer Service (TCS) Specialist is responsible for managing cust...
Location
Location
United States , Burlington
Salary
Salary:
27.00 - 30.00 USD / Hour
myomo.com Logo
Myomo
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1–3 years of customer service or technical support experience
  • Strong organizational skills with the ability to manage multiple cases simultaneously
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced, regulated environment
  • Thorough attention to detail and accuracy in documentation
  • Proficiency with Microsoft Office and web-based systems
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for incoming customer communications (phone, email, and portals)
  • Create, triage, and manage Cases and RMAs within the QMS
  • Ensure all required data is captured accurately at intake
  • Maintain ownership of case lifecycle from intake through closure or handoff
  • Provide first-level troubleshooting support for Myomo devices
  • Escalate complex issues to Service, Quality, or Engineering as appropriate
  • Support remote troubleshooting sessions with field staff, clinicians, and patients
  • Document troubleshooting steps and outcomes in accordance with QMS requirements
  • Initiate and manage RMA process including device intake coordination, shipping logistics and documentation, and work order alignment with the Service team
  • Track devices through the service workflow and provide status updates to stakeholders
  • Fulltime
Read More
Arrow Right

Technical Customer Support Specialist

We are seeking a Technical Customer Support Specialist to serve as a key point o...
Location
Location
United States
Salary
Salary:
70000.00 - 75000.00 USD / Year
medius.com Logo
Medius
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A technical degree or equivalent experience, ideally in information technology
  • Confirmed experience in a service-oriented company, such as a software integrator, SaaS company, or a CRM/Call center
  • A strong customer-centric mindset with excellent communication skills, particularly the ability to explain technical subjects clearly to non-technical people
  • Proficiency in Excel, including advanced features like pivot tables
  • Strong analytical and listening skills, with the ability to diagnose complex problems with a critical mindset
  • The ability to manage stressful situations while remaining calm and focused
  • Experience with API management, data import/export processing, and other digital technical subjects
  • Fluent in English is mandatory
Job Responsibility
Job Responsibility
  • Act as the daily point of contact of the customer with the support and collaboration of the level 2 and level 3 support teams
  • Take ownership of and diagnose complex technical or functional problems
  • Propose improvements to the Medius backend, customer support processes, and diagnostic tools, including the automation of Customer Support tasks
  • Write and validate expert articles and submit product enhancement requests
  • Manage several tasks with a sense of urgency, ensuring proper prioritization and time management
What we offer
What we offer
  • Variable compensation (such as a performance bonus or commission)
  • Benefits and/or participation in other incentive or benefit plans
  • Medical, dental, and vision coverage
  • Paid time off
  • Retirement benefits
  • Fulltime
Read More
Arrow Right

Customer Technical Support Specialist

The Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7,...
Location
Location
Czechia , Prague
Salary
Salary:
Not provided
teradata.com Logo
Teradata
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Provide frontline support to Teradata global customers with a primary focus on the region of France
  • The candidate must possess native-level fluency in both written and spoken French
  • Excellent oral and written communications skills in English
  • 1-3 years of Technical Support related experience
  • BA/BS in Computer Science or equivalent experience
  • Database and Operating System knowledge
  • Knowledge of Support Center procedures and troubleshooting protocols
  • Knowledge of UNIX, Linux, Windows, and other current operating systems
Job Responsibility
Job Responsibility
  • Provide frontline support to Teradata global customers with a primary focus on the region of France and willing to work in the CET time zone
  • Accept and respond to incoming calls, incidents, and emails
  • Provide Initial problem triage and clarify problem definition
  • Track, monitor and maintain incident progress
  • Collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues
  • Apply search tools to identify previously developed solutions and recognize patterns and symptoms
  • Search knowledge bases for known solutions to known problems
  • Identification and management of duplicate incidents
  • Extract logs, dumps, error files from customer systems and analyze
  • Isolate problem area through problem recreation
  • Fulltime
Read More
Arrow Right

Technical Customer Support Specialist

We’re looking for our new Technical Customer Support Specialist to join our Cust...
Location
Location
United States
Salary
Salary:
60000.00 USD / Year
supermetrics.com Logo
Supermetrics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-3 years experience delivering effective technical support within a Martech or SaaS company
  • Bachelor's degree in a technical discipline, or an equivalent combination of work experience and relevant third party certifications
  • Basic web programming and SQL knowledge
  • Familiarity with web technologies, APIs, data integrations, and data warehousing
  • Experience with CRM systems and support ticketing platforms (e.g., Salesforce, Zendesk)
  • Have effective problem-solving skills to identify and implement solutions. Including self-driven research, collaboration with other departments, and testing
  • Be highly motivated and able to prioritise effectively within a largely asynchronous and remote work environment
  • Have clear and flexible communication skills with both internal and external parties
  • Have a mindset of continuous personal growth and development
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for customers seeking technical assistance via various channels including email, video conferencing, and live chat
  • Diagnose and resolve technical issues related to our marketing analytics technology platform, including software configuration, data integrations, and API usage
  • Collaborate with customers to understand their technical requirements and provide tailored solutions to meet their needs
  • Escalate unresolved issues to the appropriate internal teams such as engineering or product development, and effectively manage customer expectations and communications related to the troubleshooting effort and resolution
  • Document, with a high degree of accuracy all customer interactions, issues, and resolutions in our Support ticketing system
  • Assist in the development and maintenance of technical support documentation, including knowledge base articles, troubleshooting guides, and FAQs
  • Stay up-to-date on product enhancements, new features, and industry best practices to provide timely support and guidance to customers
  • Participate in regular training sessions to enhance technical knowledge of cross functional team mates
What we offer
What we offer
  • Fully paid medical/dental/vision benefits (for employee & dependents)
  • Generous PTO
  • 401k with matching
  • Options
  • Tech package
  • Home office and wifi stipend
  • Fulltime
Read More
Arrow Right