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Technical Customer Specialist

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Babel Profiles

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Location:
Spain , Barcelona

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

One of our clients is seeking a full-time Customer Support Specialist with a strong interest in technology. In this role, you will join a dynamic team of 12 colleagues supporting clients across the Benelux region from their Barcelona office. As a Customer Support Specialist, you will identify, troubleshoot, and resolve customer issues efficiently and accurately, collaborating closely with peers and other customer-facing teams. This role is ideal for someone who is technically minded, solution-oriented, and passionate about delivering an excellent customer experience.

Job Responsibility:

  • Deliver comprehensive product information and provide efficient technical and administrative support across multiple channels, including phone and email
  • Offer a personalized customer experience by addressing inquiries and resolving issues effectively, always prioritizing customer satisfaction
  • Proactively manage and align customer expectations
  • Maintain and update the CRM system (Salesforce) with accurate and relevant information gathered during customer interactions
  • Collaborate with team members and cross-functional departments to ensure customers receive well-researched and complete solutions

Requirements:

  • Providing excellent customer service and building strong relationships
  • Impeccable written and verbal communication in Dutch and English
  • Being proactive, reactive, and solving problems efficiently
  • Maintaining attention to detail and accuracy under pressure
  • Collaborating effectively with team members and across departments
  • Quickly learning new products and technologies and applying knowledge practically
  • Using CRM systems, such as Salesforce, to manage customer information accurately
What we offer:
  • Hybrid work: up to 3 days working from home per week
  • €500 gross home office setup allowance
  • Home office allowance for ongoing support
  • Option to work abroad for up to 40 working days per year
  • Birthday off and volunteering time off
  • Additional health and dental insurance
  • 100% employer-funded pension scheme
  • Lunch or childcare vouchers
  • Unlimited access to LinkedIn Learning
  • Access to language platform for learning new languages
  • Employee Assistance Program for personal support

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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