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Robert Half Logo Robert Half · Customer Service

Technical Customer Service

United States, Atlanta · Job Posted May 04, 2026
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Job Description

We want to be upfront: this is not a highly technical IT role! It’s customer support centric, but it’s a great place to build foundational IT skills, especially if you’re trying to break into the field. You’ll gain: Front-line support experience; Customer service skills that translate across IT operations; Light exposure to mobile device troubleshooting (iOS + Android); A structured training environment. The first 3-4 weeks will be class-based training, during which the hours will be Monday-Friday, 10:00a-6:30p.

Job Responsibility

  • First-level support for Cellular users in a Call Center environment
  • Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions
  • Follow scripted workflows and troubleshooting guides to resolve common wireless service issues
  • Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details
  • Provide Technical Support when problems involve backend provisioning, network outages, number porting errors, or complex device failures
  • Assist with basic account-related questions including plan details, feature availability, and device compatibility checks (IMEI/ESN)
  • Process and document all interactions within the company’s ticketing/CRM systems with accuracy and clarity
  • Provide friendly, patient, and clear communication—translating basic technical steps into easy instructions for customers
  • Follow compliance, quality, and performance standards set

Requirements

  • High school diploma or GED required
  • 0–2 years of customer service, call center, retail, or technical support experience
  • Must be comfortable working in a fast‑paced, call center–style environment
  • Strong verbal communication and active listening skills
  • able to explain simple steps clearly and patiently
  • Basic familiarity with smartphones and mobile devices (iOS and Android)
  • Willingness to follow scripted workflows, troubleshooting guides, and documented procedures
  • Comfortable using computer systems, ticketing tools, and CRM platforms with accuracy
  • Reliable attendance and punctuality — training and ongoing work are 100% onsite
  • Ability to type, document cases, and navigate multiple systems while speaking with customers
  • Open to learning foundational technical skills through structured training
  • Must be available to work assigned shifts after training (between 8:00a–7:00p, Monday–Friday)
  • Professional attitude with a customer‑first mindset
  • Technical degrees, certifications, or advanced IT experience are not required

What we offer

  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan
  • free online training
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