Technical Customer Service Job at Robert Half (Victor)

Customer Service Technical Support Representative

A Member Care Representative is responsible for providing a basic to intermediat...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

One or more years working: a) as a high touch, face to face customer service role
b) in a call/contact center
c) as a customer service representative where technical support or trouble shooting is a primary job function
Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues
Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues
Ability to accurately type 40+ wpm
Competent diagnosing basic to intermediate technical issues involving software applications and interfaces
Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.
Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services
Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy

Job Responsibility

Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)
Document and escalate to internal and external teams as required to support complex support issues/requests
Reply to service tickets promptly and in accordance with established guidelines
Accurately maintain associated data, files and records regarding technical support incidents
Manage individual work to provide exceptional member satisfaction
Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.
Engage members by offering education on additional products or services to further enhance the customer experience
Provide how to information and knowledge to members using our crafting products
Demonstrate proficiency with all Cricut® products through on the job training
Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime

Technical Publications, Sales and Customer Service Analyst

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Access and Project)
Familiar with the usage of SAP, Salesforce and sales forecasting and subscription management systems/software
Technical or University diploma and experience as a sales representative
Bilingual (French and English)
Organized and manage time efficiently, while working toward aggressive deadlines
Excellent interpersonal, communication, and presentation skills
Team player
Work independently with little supervision and make sound decisions
Demonstrated ability to think both analytically and creatively
Innovative and have entrepreneurial skills

Job Responsibility

Develop, lead and implement strategic initiatives to drive sales and continuously hit and exceed objectives
Coordinate sales effort with team members and various stakeholders
Solicit our customers to offer business solution appropriate to their needs
Ensure account management and coordination of key customer accounts under existing contract
Provide account management and coordination of key customer accounts and contracts
Maintain client records and data integrity in the subscription management system in place
Develop methods and strategies for assessing large amounts of data cleansing and data integrity
Prepare daily, weekly, monthly, quarterly, and annual sales reviews
Provide customized reports and recommendations supporting ongoing business decisions or initiatives
Perform needs analysis of existing/potential customers

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Technical Service Advisor

The role involves providing exceptional outcomes and remarkable customer experie...

Location

Romania , Bucharest

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Experience with customer facing roles
bachelor's degree in electrical/electronic Engineering, Computer Science or equivalent
fluent in English and Italian
deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless is a plus
ITIL Framework process knowledge will be an added advantage
experience working in large enterprises, Network service providers
experience and desire to work on automation
strong communication, interpersonal, and social skills

Job Responsibility

Act as a customer advocate and be a single point of contact for the customer for all post-sales service needs
stay in alignment with the customer and accounts team concerning the services sales and delivery
help support cases resolved as per SLAs and expedite/escalate critical issues among technical support teams
proactively escalate and bring people with required expertise together to resolve critical and important issues
act as an interlock between Customer and Professional Services, Advanced Services, and Education Services
engage on major projects for service requirements, risk management, and expectation setting
conduct periodic reviews with the customer on service delivery metrics, SLA, and quality
establish a customer-specific operational status and reporting framework using ITIL
provide technical inputs to facilitate escalated problem resolution
assist the customer in making use of proactive consulting services such as technical analysis and recommendations

What we offer

Health & wellbeing
comprehensive suite of benefits for physical, financial, and emotional wellbeing
specific programs for personal and professional development
unconditional inclusion and flexibility to manage work and personal needs.

Fulltime

Vice President of Technical Services

CaptivateIQ is seeking a Vice President of Technical Services to unify and lead ...

Location

United States , Austin; Menlo Park

Salary:

225000.00 - 300000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

Prior VP-level experience in post-sales functions (Professional Services, Customer Education, Technical Support, or analogous technical/strategy roles), Product leadership, or Strategy Roles within high-growth SaaS organizations with a technical product
Demonstrated history of innovation, creative problem-solving, or executing transformational change, not just incremental improvement, within customer-facing teams or digital product functions
Comfort with ambiguity and “blank sheet” problem solving
entrepreneurial drive
strong internal pitch/advocacy skills
Visionary leadership: able to articulate and drive a radical new model for customer enablement and serve as a north star for the team and company
Change orchestration: proven ability to transform teams and mindsets, a champion for experimentation, calculated risk-taking, and celebrating fast learning cycles
Customer-obsessed systems thinking: always grounding decisions in the realities of diverse customer personas and their end-to-end experience
Deep operational strength with an innovative, systems-thinking mindset

Job Responsibility

Innovation: Develop and champion a bold, “next-level” vision for Technical Services that accelerates CaptivateIQ’s shift toward a fully self-service, product-led customer journey
Strategy: Craft and socialize a multi-year roadmap spanning Customer Education, Professional Services, and Technical Support, leveraging digital-first, AI-powered experiences to drive scale
Launch self-service experiences: customer portals, in-product guidance, AI-assisted support, and scalable implementation templates
Overhaul our education program to prioritize embedded, contextual product guidance over static content - replace traditional training models with just-in-time, in-app learning and personalized content delivery
Expand self-service capabilities to reduce 1:1 support volume - e.g., searchable knowledge bases, diagnostic tooling, and AI-assisted troubleshooting
Define the future of Professional Services by moving beyond standard implementation delivery to flexible, templatized, and AI-augmented frameworks
Continuously uplevel team members to be strategic and consultative customer partners, while automating and productizing lower-level transactional tasks
Ensure rigor and leadership-level visibility of project health and status, risks, pipeline and resourcing visibility
Regularly engage with customers, beyond escalation management, to form long term relationships with key stakeholders, understand their perspectives, and serve as an internal voice of the customer
Surface recurring product gaps and usage friction through frontline insights and partner with Product & Eng to influence roadmap priorities

What we offer

(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
(US-ONLY) 401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

Fulltime

Customer Technical Support

Technical Support Specialist role in Customer Support team in the engineering se...

Location

United Kingdom , Watford

Salary:

30000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Technical understanding of plumbing and heating systems with hands-on experience
Strong administrative skills and ability to multitask
Excellent problem-solving abilities to troubleshoot technical issues efficiently
Energetic self-starter who thrives in a team environment
Confident communicator able to explain technical information clearly to all audiences
Willingness to occasionally visit customer sites as required

Job Responsibility

Provide expert office-based technical support via phone and email to homeowners merchants and installers
Respond promptly to customer inquiries ensuring timely and accurate resolutions
Offer active technical support to sales and marketing teams
Guide users in navigating various software applications
Stay informed on the latest product ranges and industry movements
Collaborate with installers to resolve system performance and installation issues including on-site visits as needed
Monitor product installation issues and provide constructive feedback for continuous improvement
Deliver excellent customer experiences and thorough site reports for each visit
Support the return of faulty goods for further investigation

What we offer

Bonus
25 days of holiday
Health Cash Plan
Life Insurance
Up to 5% matching pension scheme

Fulltime

Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in electrical/electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Experience working in large enterprises or Network service providers
ITIL Framework process knowledge
Experience with customer facing roles
Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents

Job Responsibility

Act as single point of contact for post-sales customer service issues
Represent Juniper customer service to the customer and represent customer back to Juniper
Support account/customer with alignment to services sales and product sales activities
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Act as interlock between Customer and Juniper Professional Services, Advanced Services and Education Services
Coordinate and oversee all customer service delivery into the account
Conduct periodic reviews with customer to review Juniper service delivery metrics
Deliver proactive consulting services such as technical analysis and recommendations
Partners with Customers in conducting periodic Juniper product health checks

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Inclusive work environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in electrical/electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS- Networks
High exposure to network operations environment
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Experience working in large enterprises or Network service providers
ITIL Framework process knowledge
Experience with customer facing roles
Ability to operate independently, including management of priorities in unstructured environment

Job Responsibility

Act as single point of contact for post-sales customer service issues
Represent Juniper customer service to the customer and represent customer back to Juniper
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Proactively escalate and bring required expertise together for critical issues
Act as interlock between Customer and Juniper Professional Services, Advanced Services and Education Services
Coordinate and oversee all customer service delivery into the account
Conduct periodic reviews with customer to review service delivery metrics
Establish customer specific operational status and reporting framework
Deliver proactive consulting services such as technical analysis and recommendations

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Inclusive work environment
Flexible work arrangements

Fulltime

Senior Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Experience with customer facing roles
Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
High exposure to network operations environment
Ability to operate independently, including management of priorities in unstructured environment

Job Responsibility

Customer advocate and single point of contact for customer for all post-sales service needs
Stay in alignment with customer and accounts team concerning services sales and delivery
Help support cases resolved as per SLAs and expedite/escalate critical issues among technical support teams
Proactively escalates and brings people with required expertise together to bring critical issues to closure
Act as interlock between Customer and Professional Services, Advanced Services, and Education Services
Engage on major projects for service requirements, risk management, and expectation setting
Conduct Periodic reviews with customer on service delivery metrics, SLA, and quality
Establish customer-specific operational status and reporting framework
Use technical knowledge to review and assess open software defects
Assist customer in making use of proactive consulting services

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Fulltime

Technical Customer Service

Robert Half

Location:
United States , Victor

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2025

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Location:United States , Victor

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Requirements:

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Job Posted:March 26, 2025

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