Technical Customer Service, Robert Half

Technical Customer Service

Robert Half

Location:
United States, Victor

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Technical Customer Service job in Victor, NY. Responsibilities include responding to customer inquiries, documenting interactions, educating customers on products, and identifying process improvements.

Job Responsibility:

Respond to a high volume of customer inquiries (via phone, email, or chat) in a professional and empathetic manner, delivering top-notch service
Accurately log and update all customer interactions, issues, and resolutions in the company’s CRM system to maintain accurate records
Assist customers with understanding product features, functions, and best practices to improve their experience
Proactively identify recurring technical issues or customer pain points and recommend process improvements to minimize service interruptions

Requirements:

High school diploma or equivalent required
Minimum 1 year of experience in customer service, with at least 1 year in a tech support-related role
Outstanding verbal and written communication skills
Problem-solving mindset and ability to remain calm under pressure
High attention to detail and strong organizational skills

What we offer:

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 26, 2025

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