Technical Customer Service Specialist

The Technical Customer Service (TCS) Specialist is responsible for managing customer support activities, case processing, and RMA coordination in alignment with Myomo’s Service operations and Quality Management System (QMS). This role serves as the central intake and coordination function for all service-related activities ensuring timely case creation, accurate documentation, effective troubleshooting, and seamless handoff to Service, Quality, and Engineering teams. The TCS Specialist works cross-functionally with Service, Quality, Clinical, and Field teams to support customers, drive efficient repair workflows, and maintain compliance with FDA and international regulatory requirements. This position is critical to ensure end-to-end visibility, traceability, and turnaround time performance across the service lifecycle.