Technical customer service agent Job at Randstad (Utrecht)

Customer Service Agent

A Call Center handles inbound and outbound calls. The representatives of a call ...

Location

United States , Montgomery

Salary:

Not provided

ASK

Expiration Date

Until further notice

Requirements

Daytime Shift Open Availability: Monday through Sunday, 7 a.m. to 9 p.m.
Overnight Shift Open Availability: Monday through Sunday
Main Shifts Available: 9 p.m. to 6 a.m. and 10 p.m. to 7 a.m.
Alternative Shifts Available: 8 p.m. to 5 a.m. and 5 p.m. to 2 a.m.
Experience in dealing with the public
Excellent communication skills, including verbal with proper grammar
Ability to work with others in a close manner
Good computer skills
Good multi-tasking skills
Technical expert in related computer applications

Job Responsibility

Answering phones from customers professionally and responding to customer inquiries and complaints
Researching required information using available resources
Handling and resolving customer complaints regarding product sales to customer service problems
Providing customers with the organization's service and product information
Processing forms, orders and applications requested by the customers
Identifying, escalating priority issues and reporting to the high-level management
Routing inbound calls to the appropriate resources
Following up complicated customer calls where required
Completing call notes and call reports as necessary and updating them in the CRM
Obtaining and evaluating all relevant data to handle complaints and inquiries

Bilingual travel and customer service agent

We’re looking for a Bilingual Customer Support Associate – Travel to join a vibr...

Location

Canada , Montréal

Salary:

22.00 CAD / Hour

Randstad

Expiration Date

February 12, 2026

Requirements

3+ years’ experience in the travel industry (retail or leisure focus)
1+ year of customer service in a high-touch environment
Proficiency in Amadeus (GDS) is required
Certifications: TICO (mandatory) & OPC ( if based in Quebec)
Bilingual: Fluent in English and French, both written and spoken
Strong communication and multitasking skills
Ability to work independently and manage priorities
Technical Requirements: A stable wired internet connection (WiFi not recommended)

Job Responsibility

Handle client travel requests via phone, email, and chat
Provide expert advice on travel plans, documents, and safety requirements
Book and modify travel: flights, accommodations, car rentals, insurance, excursions
Troubleshoot issues and ensure clients feel supported from start to finish
Apply loyalty programs (cash and points)
Protect sensitive information and uphold privacy policies
Meet key performance metrics (quality, adherence, attendance)
Engage in ongoing training and team collaboration

What we offer

Remote Flexibility – Work from the comfort of your home, no commute needed
Travel-Centric Focus – Help clients plan flights, getaways, excursions, and more
Performance Culture – Be recognized and rewarded for the quality of your work
Supportive Team – Work alongside experienced professionals who have your back
Continuous Learning – Stay sharp with evolving destination and product knowledge
Purposeful Work – Join a team that values collaboration, creativity, and integrity
access to a recognition and rewards program (monetary & non-monetary)

Fulltime

Health Services Support Agent

Join a global leader in insulin delivery and diabetes technology. We design, man...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in Italian and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

Health Services Support Agent

Join a global leader in insulin delivery and diabetes technology. We design, man...

Location

Portugal , Porto

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent, verbal and written, in French and English
Strong customer service skills with a focus on empathy and problem-solving
Experience in technical support or healthcare-related fields is preferred
Ability to manage multiple tasks and work effectively in a fast-paced environment
Excellent communication skills and attention to detail

Job Responsibility

Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

What we offer

Be part of a multicultural, welcoming team that values your ideas and growth
Work from our office in Porto, one of Europe’s most vibrant cities
Opportunities to develop professionally and gain experience with cutting-edge tech products
Enjoy a supportive environment where your work truly makes a difference
Relocation package included
Your flight is on us – we’ll get you safely to Portugal
Warm welcome at the airport and help to settle in
Comfortable accommodation in shared apartments
Free Portuguese lessons to get you speaking like a local
Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

Fulltime

Facility Service Center Agent with Polish & English

Circle K is currently looking for Facility Service Center Agent who will be resp...

Location

Poland , Warszawa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Very good Polish and English
Quick learner, ambitious and well organized/structured
University degree or equivalent working experience (Law studies degree preferred)
Understanding legal theory and applying this to real life circumstances
Ability to understand customer demands and come up with solutions to their problems
High service orientation
Good teamwork skills

Job Responsibility

Technical support for assets and equipment located in CK stores
Further troubleshooting and advice to the reported technical/functional issues (including Nuvolo issues) transferred from 1st line support
Ordering maintenance and repair service from external Suppliers and follow up on deliveries (supervision according to the SLA for created WO)
Maintain equipment documentation including specifications, warranties, life-cycle, maintenance needs and operating instructions
Active communication to all parties involved (SM, service companies, maintenance engineers, technicians, etc.) for effective problem resolution
Cost approvals and contact with Finance Teams and Vendors to solve payments related problems

What we offer

Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Friendly work atmosphere

Fulltime

Facility Service Center Agent with Danish

Circle K Business Center Poland is looking for a new team player to join as a Fa...

Location

Poland , Warszawa

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Fluent Danish language skills
Very good English and other foreign language is an advantage
Quick learner, ambitious and well organized/structured
University degree or equivalent working experience (technical university degree preferred)
Higher education in mechanic, electric or similar (technical university degree preferred)
Experience in technical support as advantage
Ability to understand customer demands and come up with solutions to their problems
High service orientation
Good teamwork skills

Job Responsibility

Technical support for assets and equipment located in CK stores
Further troubleshooting and advice to the reported technical/functional issues (including Nuvolo issues) transferred from 1st line support
Ordering maintenance and repair service from external Suppliers and follow up on deliveries (supervision according to the SLA for created WO)
Maintain equipment documentation including specifications, warranties, life-cycle, maintenance needs and operating instructions
Active communication to all parties involved (SM, service companies, maintenance engineers, technicians, etc.) for effective problem resolution
Costs approvals and contacts with Finance Teams and Vendors to solved payments related problems

What we offer

Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Friendly work atmosphere

Fulltime

Customer Support Agent

As part of the Customer Support team, you will be the first point of contact bet...

Location

United States , Portland

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a 'Customer First' attitude
Outstanding written and verbal skills in English
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
Knowledge in cryptocurrencies and/or blockchain is a must
Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus

Job Responsibility

Provide quick and efficient technical support and ensure customer satisfaction
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments
Participate in external events around the world
Always be learning - about both crypto and also Ledger's products

What we offer

Equity: stock options
Flexibility: hybrid work policy (2 days in the office / week)
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Vacation: 20 days of paid leave per year
Retirement: 401k with employer match
Transport: Ledger reimburses part of your preferred means of transportation

Fulltime

Customer Support Agent

At Ledger, we’re proud to be the global platform for digital assets and Web3, wi...

Location

United States , Portland

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

Previous experience in customer support or in a customer-facing role
Must have a “Customer First” attitude
Outstanding written and verbal skills in English
Ability to learn about hardware & software products and to analyse technical and/or factual data
Proficiency in Google docs, sheets, slides, forms as well as Microsoft Excel & PPT
Knowledge in cryptocurrencies and/or blockchain is a must
Proficiency in Salesforce (or other Customer Experience Management Platforms) is a plus

Job Responsibility

Ensure customer satisfaction & reply to day-to-day customer requests
Communicate clearly and concisely: write clear and well-structured documentation on service tickets and follow up to ensure resolution
Identify recurring support trends and product performance issues, providing timely feedback to our product team
Work to eliminate common support inquiries by suggesting improvements to our knowledge base articles, FAQs, and other support documentation to ensure customers can self-serve as much as possible
Be involved in support escalations as required to ensure timely resolution according to SLAs on technical products
Communicate clearly and work effectively with other teams and departments, such as our R&D, Legal, and Marketing teams
Participate in external events around the world
Always be learning - about both crypto and also Ledger’s products

What we offer

Help deliver a 24/7 Global service, working flexible shifts, generally on a 4 days on 4 days off rotation, from 10 am to 10 pm
Get trained and gain experience in one of today's most exciting and growing industries
Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
A hybrid work policy (2 days in the office / week)
Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
20 days of paid leave per year
401k with employer match
Ledger reimburses part of your preferred means of transportation

Fulltime

Technical customer service agent

Randstad

Location:
Netherlands , Utrecht

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 25, 2026

Expiration:
March 01, 2026

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

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Expiration:March 01, 2026

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Category:
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Contract Type:
Not provided

Job Posted:
January 25, 2026

Expiration:
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