Technical Customer Service Advisor Job at Tripadvisor (Oxford)

Technical Customer Service Advisor I Bókun

As a Technical Support Advisor at Bókun, you will be part of the Escalation Team...

Location

United Kingdom , Oxford

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

1–3 years of proven experience in a customer service or technical support role, ideally within the B2B sector
Strong problem-solving mindset with the ability to apply analytical and investigative skills to resolve customer issues creatively and independently
Basic working knowledge of CSS, HTML, and website CMS tools
A customer-focused attitude — enthusiastic, courteous, assertive, and proactive in driving engagement and resolution
Excellent teamwork skills, with a positive, friendly, and can-do approach when collaborating with both customers and colleagues
Openness to learn new and complex topics, constructive feedback and adaptability to business changes
Confidence and professionalism in handling complaints, mediating conflicts, and troubleshooting technical issues
Experience in the travel, tourism, leisure, or hospitality industries is a plus, but not essential for candidates with a strong passion for customer care
Experience working toward customer satisfaction targets and operational metrics, including quality, efficiency, and handle time
Fluency in written and spoken English and Italian

Job Responsibility

Diagnosing and resolving technical issues while ensuring a seamless customer experience
Handling a diverse range of technical challenges — from troubleshooting complex incidents to investigating in-depth cases that require strong analytical thinking, mediation, and negotiation skills
Using all available tools and resources, accurately triage and resolve customer issues or escalate them to the appropriate teams as needed
Managing inbound and outbound communication in English and Italian across multiple channels, including email, phone, video calls with screen sharing, and chat
Researching and replicating reported problems, raising detailed bug reports, and proactively following up on open tickets to ensure timely resolution
Maintaining clear troubleshooting documentation, acting as an internal escalation point for Tier 1 support cases, and collaborating closely with technical teams to manage escalations effectively

What we offer

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
Work your way with flexibility to suit your lifestyle
Flexible schedule
Donation matching
Tuition assistance
Lifestyle benefit
Travel perks
Employee assistance program
Health benefits
Generous referral scheme

Fulltime

Technical Customer Service Advisor - Spanish Speaker

As a Technical Customer Service Advisor - Spanish Speaker at Bókun, you will und...

Location

United Kingdom , Oxford

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

1-3 years of proven experience in a Customer Service position where technical skills and troubleshooting were required (preferably in the B2B sector)
Fluent in English and Spanish (spoken and written) with the ability to support Spanish-speaking customers across email, chat, and phone channels
“Problem-Solving” character – Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction
Hold a basic knowledge of CSS, HTML, and website CMS tools
Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution
A team player who is positive, friendly, and has a can-do attitude towards staff and customers
Confident and competent in handling complaints, mediation, and troubleshooting technical issues
Ability to multitask in a fast-paced environment, Identifying next steps and executing them diligently
Ability to work shift patterns, including some weekends

Job Responsibility

Handle emails, calls, or chats according to company policy
Troubleshooting incoming issues, identifying root causes, and finding a path to resolution
Researching and resolving internal (Tier 1) and external user-reported issues related to the product. Gather data, test, and replicate problems. Raising detailed bug tickets for the development team where necessary and proactively following up on the tickets
Act as an internal escalation route for all Tier 1 support issues
Collaborating with technical teams to help with support escalations
Follow best practice incident management processes to meet your monthly goals (Response time, Quality scores, Customer Satisfaction metrics)

What we offer

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
“Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team
Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work
Donation matching. Give back? Give more! We match qualifying charitable donations annually
Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
Travel perks. We believe that travel is employee development, so we provide discounts and more
Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges
Health benefits. We offer great coverage and competitive premiums
Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates

Fulltime

Customer Service Technical Support Advisor with German

Support major German automotive clients to ensure smooth production of vehicles....

Location

Hungary , Budapest

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Customer Focus: communicate with customers professionally
Teamwork: collaborative with a can-do attitude
Taking Ownership: dedicated and takes initiative
Problem-Solving: proactive in identifying solutions
Eagerness to Learn: passion for continuous improvement
Language Proficiency: fluent in German and English at a professional level
Time Management: ability to manage time and prioritize in a fast-paced environment
Technical Awareness: basic understanding of IT infrastructure and troubleshooting
Familiarity with tools such as SNOW (ServiceNow), Putty, Outlook, and Teams is a plus

Job Responsibility

Maintaining communication with customers and resolvers (B2B relationship)
Informing customers about progress of resolutions
Coordinating resolver teams
Tracking and following up on assigned incidents
Intervening to accelerate resolution process, including escalations

What we offer

Cafeteria package - HUF 600,000/ year
Performance-based bonus
Comprehensive private health care package
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages
Employee Assistant Program (financial, lawyer, psychological support)

Fulltime

Customer Service Advisor - Workload and Planning

Brook Street is partnering with a leading boiler services company in Belper to r...

Location

United Kingdom , Belper

Salary:

Not provided

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Previous experience using SAP and Salesforce
Experience with diary management and service planning
Background in customer service or service coordination, ideally within a technical or engineering-led environment
Strong organisational skills with the ability to multitask effectively
Ability to work independently as well as collaboratively within a team

Job Responsibility

Support Field Engineers, Subcontractors, and Contact Centre Agents by coordinating service activities and maintaining clear communication across teams
Manage and respond to email queries efficiently
Process service bookings and updates using Salesforce and SAP
Liaise with internal departments to ensure accurate scheduling and workload planning
Manage diaries, prioritise tasks, and streamline workflows to support timely service delivery
Complete administrative tasks to agreed deadlines
Challenge non-compliance where necessary to maintain service standards and accuracy

Fulltime

Customer Service Advisor - Mobile

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one pl...

Location

United Kingdom , Nelson

Salary:

26250.00 GBP / Year

Giacom

Expiration Date

Until further notice

Requirements

Customer engagement skills
IT skills/knowledge
A desire to succeed and develop
Exceptional communication skills
Accuracy and attention to detail
Ability to multi task and problem solve
Flexible approach to work
Excellent team player
Self-motivated and enthusiastic
Ability to work under pressure to set deadlines

Job Responsibility

Providing exceptional support and service to our partners
To be the first point of contact for complaints and escalations within the team and for our Resellers
Provisioning and Managing reseller orders using our mainframe internal systems as required
Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
Customer Service and Support duties
Handle incoming calls from our Resellers as required
Investigation into root cause of recurrent provisioning issues
Provide technical advice to resellers and internal staff
Schedule and action all tasks to completion within specified timescales
Ensure all systems are kept fully updated for each action and point of customer contact

What we offer

Investment in your future career with a variety of learning and development opportunities
No dress code - embrace the freedom to bring your whole self to work
25 days annual leave, plus bank holidays
Birthday off
A pension plan for your future
Complimentary refreshments in all our offices

Fulltime

Technical Service Advisor

The Technical Service Advisor serves as a key point of contact for customers, pr...

Location

Australia , Wetherill Park

Salary:

Not provided

Valvoline

Expiration Date

Until further notice

Requirements

Relevant tertiary education
2+ years of experience in Automotive, and/ or Lubricant industry and/ or associated similar Industry
Or experience working in an oil laboratory with knowledge of oil testing and physical properties

Job Responsibility

Deliver accurate product advice and technical support regarding lubricants and their applications to customers and sales staff
Assist the internal and external sales force by providing cross-referencing against competitor products to secure market advantages
Respond efficiently to inbound customer enquiries with comprehensive, reliable product information
Respond to incoming customer emails promptly, providing expert technical advice and tailored product recommendations
Guide clients on proper product applications while troubleshooting and resolving concerns professionally
Maintain a high standard of professional communication when addressing technical enquiries and customer issues
Investigate and manage technical complaints from internal and external stakeholders through diligent information gathering
Liaise closely with cross-functional managers and departments to formulate effective, data-driven corrective recommendations
Provide consistent, structured progress updates to stakeholders throughout the lifecycle of the technical dispute
Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion

What we offer

Generous base salary + 12% super + bonus incentive program & 20% annual leave loading
2 paid wellness days per year & access to our Employee Assistance Program
Annual ANZ Award Ceremony & Hands on Expertise Awards quarterly
Global career opportunities, ongoing training & development & access to LinkedIn Learning

Fulltime

Customer Service Advisor

Kinaxia are recruiting a Customer Service Advisor to join their team at their si...

Location

United Kingdom , Washington

Salary:

Not provided

Kinaxia Logistics Limited

Expiration Date

Until further notice

Requirements

Transport and warehousing preferable
Both working and technical knowledge of CRM systems preferably Sage
Both working and technical knowledge of software management systems including Stirling and Contrado
Product and pricing schedules
Dealing effectively with customer queries
Building and maintaining effective working relationships both internally and externally
Customer Account management
Full utilisation of a CRM system
Using software management systems

Job Responsibility

Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently and customers are kept updated
Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels
Establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives
Adhere to all HR, GDPR and Health & safety policies to ensure the Company are fully compliant
Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures
Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained

What we offer

Life assurance
Pension
Exceptional fleet
Opportunity for training and development (CPC training)
Full Uniform and PPE
Onsite Parking
Cycle to work scheme
Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

Fulltime

Customer Service Advisor - Broadband

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one pl...

Location

United Kingdom , Prudhoe

Salary:

26250.00 GBP / Year

Giacom

Expiration Date

Until further notice

Requirements

Customer engagement skills
IT skills/knowledge
A desire to succeed and develop
Exceptional communication skills
Accuracy and attention to detail
Ability to multi task and problem solve
Flexible approach to work
Excellent team player
Self-motivated and enthusiastic
Ability to work under pressure to set deadlines

Job Responsibility

Providing exceptional support and service to our partners
To be the first point of contact for complaints and escalations within the team and for our Resellers
Provisioning and Managing reseller orders using our mainframe internal systems as required
Liaise with resellers and suppliers to resolve issues, providing regular, proactive updates
Customer Service and Support duties
Handle incoming calls from our Resellers as required
Investigation into root cause of recurrent provisioning issues
Provide technical advice to resellers and internal staff
Schedule and action all tasks to completion within specified timescales
Ensure all systems are kept fully updated for each action and point of customer contact

What we offer

Investment in your future career with a variety of learning and development opportunities
No dress code - embrace the freedom to bring your whole self to work
25 days annual leave, plus bank holidays. You'll even get your birthday off, too!
A pension plan for your future
Complimentary refreshments in all our offices

Fulltime

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Technical Customer Service Advisor

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