Technical Customer Experience Specialist Job at Spectra Infosystems Inc

Customer Experience Specialist and Technical Solutions

Do you have a natural talent for turning technical challenges into satisfying so...

Location

Canada , Saint-Laurent

Salary:

55000.00 - 60000.00 USD / Year

Randstad

Expiration Date

July 04, 2026

Requirements

Minimum of 2 to 3 years of experience in customer service
Stable professional background demonstrating long-term commitment
Strong self-learning ability and high level of resourcefulness
Proficiency with IT tools (knowledge of SAP is an asset)
Proficiency in English and French is essential

Job Responsibility

Manage after-sales service requests (calls and emails) for ceramic and plumbing products
Analyze technical issues and propose appropriate solutions to customers (B2B and B2C)
Ensure rigorous and transparent follow-up on each file to maintain a high level of trust
Collaborate with suppliers and logistics departments for product replacements
Accurately document all interventions in the SAP Business One system

What we offer

Competitive salary between $55,000 and $60,000, depending on experience
Comprehensive group insurance plan, 80% paid by the employer (including paramedical care)
6 paid sick days per year
Company closure during the holiday season and the construction summer holidays
3 weeks of vacation after one year of service
Full technical training provided upon arrival

Fulltime

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Customer Experience Specialist – Dental Technical Support

We’re looking for a Customer Experience (CX) Specialist to provide frontline cli...

Location

Honduras

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

1+ year experience in Customer Experience, Technical Support, or similar role
Experience supporting SaaS platforms or digital tools
Strong troubleshooting and problem-solving skills
Experience handling tickets and using CRM/helpdesk systems
Native or near-native CX communication skills (verbal and written)
Comfortable working with structured workflows and technical processes
Ability to assess urgency and escalate issues appropriately

Job Responsibility

Serve as frontline CX support for dental professionals via chat, email, and ticketing systems
Handle live customer inquiries with professionalism and empathy
Troubleshoot platform issues, workflows, and common technical challenges
Guide users through dental SaaS workflows and best practices
Accurately document cases and resolutions in the ticketing system
Identify and escalate clinical risks or sensitive cases to appropriate teams
Collaborate with clinical, technical, and product teams to resolve complex issues
Maintain strong service quality aligned with premium CX expectations
Follow healthcare data privacy and compliance standards

Fulltime

Associate Customer Experience Technical Services Systems Integration Specialist

The Associate Customer experience Technical Services (TS) Systems Integration Sp...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Relevant technology certifications such as NICE - NICE Engage NCSE (Support)
NICE Engage NCIE (Installation)
Sentinel Fundamentals
CXOne Basic Certification
CXOne Advanced Certification
CXOne ACD Administrator Certification
Avaya - Avaya Aura Core
Avaya Aura Contact Centre
Avaya IP Office

Job Responsibility

Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle
Functions jointly with the Implementation Engineering team to meet client requirements
Action less complex configurations and installations
Attend to less complex break/fix events during project lifecycle
Provides support and work alongside with Senior Associate/L2 and other senior support engineers
Performs any other related task as required

Fulltime

Customer Experience Specialist - French

Are you a customer experience builder who enjoys simplifying complex solutions? ...

Location

Costa Rica , Heredia

Salary:

Not provided

ActiveCampaign

Expiration Date

Until further notice

Requirements

Fluent English, Spanish and French, speaking, reading comprehension, and writing skills
Strong analytical, organizational, written, and verbal communication skills with the ability to relate to others under pressure
A solutions-oriented mindset with the ability to explain technical problems succinctly and clearly
The ability to efficiently respond to a significant number of emails, live chats, and phone calls per day while maintaining high quality and composure
A natural problem solver who is a tech geek and/or marketing novice with an entrepreneurial spirit
A self-motivated, curious learner and proactive team player with innovative ideas to inspire customer adoption
Prior experience in SaaS or Technical support is a plus
The ability to work night shifts and weekends

Job Responsibility

Advise and Accelerate: Develop a deep and technical understanding of the platform and customer use cases to successfully advise customers on how to achieve their goals using ActiveCampaign
Technical Guidance: Utilize technical skills to guide a high velocity of customers across multiple industries and levels of sophistication through screen sharing, chat, and email
Problem Solving: Handle inquiries ranging from account issues and diagnosing complex software problems to providing basic marketing and sales strategy advice
Issue Ownership: Own the resolution of customer issues from initial contact to completion by monitoring and responding to user-reported issues and infrastructure alerts
Collaborate: Partner with development teams to drive stability, produce knowledge base articles, and foster a customer-centric culture
Strategize: Formulate alternative or unique solutions based on best practices for technical scenarios to help clients succeed
Identify Growth: Identify opportunities for potential growth of a customer's services and collaborate with the appropriate teams
Product Improvement: Identify improvements to the product, isolate and reproduce bugs, and determine high-impact opportunities to enhance the customer experience

What we offer

Comprehensive Health & Wellness: Top-tier benefits package that includes medical and dental benefits paid 100% by ActiveCampaign for you and your dependents, complimentary access to telehealth services, and a free subscription to Calm
Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization
Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance
Total Rewards: In-office meal and transportation perks, home office stipend to cover at-home workspace expenses, and a four-week paid sabbatical with bonus after five years
Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support

Fulltime

Customer Experience Specialist - German

Are you a customer experience builder who enjoys simplifying complex solutions? ...

Location

Costa Rica , Heredia

Salary:

Not provided

ActiveCampaign

Expiration Date

Until further notice

Requirements

Fluent English, Spanish, and German (speaking, reading comprehension, and writing skills)
Strong analytical, organizational, written, and verbal communication skills with the ability to relate to others under pressure
A solutions-oriented mindset with the ability to explain technical problems succinctly and clearly
The ability to efficiently respond to a significant number of emails, live chats, and phone calls per day while maintaining high quality and composure
A natural problem solver who is a tech geek and/or marketing novice with an entrepreneurial spirit
A self-motivated, curious learner and proactive team player with innovative ideas to inspire customer adoption
The ability to work night shifts and weekends

Job Responsibility

Advise and Accelerate: Develop a deep and technical understanding of the platform and customer use cases to successfully advise customers on how to achieve their goals using ActiveCampaign
Technical Guidance: Utilize technical skills to guide a high velocity of customers across multiple industries and levels of sophistication through screen sharing, chat, and email
Problem Solving: Handle inquiries ranging from account issues and diagnosing complex software problems to providing basic marketing and sales strategy advice
Issue Ownership: Own the resolution of customer issues from initial contact to completion by monitoring and responding to user-reported issues and infrastructure alerts
Collaborate: Partner with development teams to drive stability, produce knowledge base articles, and foster a customer-centric culture
Strategize: Formulate alternative or unique solutions based on best practices for technical scenarios to help clients succeed
Identify Growth: Identify opportunities for potential growth of a customer's services and collaborate with the appropriate teams
Product Improvement: Identify improvements to the product, isolate and reproduce bugs, and determine high-impact opportunities to enhance the customer experience

What we offer

Comprehensive Health & Wellness: Top-tier benefits package that includes medical and dental benefits paid 100% by ActiveCampaign for you and your dependents, complimentary access to telehealth services, and a free subscription to Calm
Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization
Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance
Total Rewards: In-office meal and transportation perks, home office stipend to cover at-home workspace expenses, and a four-week paid sabbatical with bonus after five years
Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support

Customer Experience Specialist - Italian

Are you a customer experience builder who enjoys simplifying complex solutions? ...

Location

Costa Rica , Heredia

Salary:

Not provided

ActiveCampaign

Expiration Date

Until further notice

Requirements

Fluent English, Spanish, and Italian (speaking, reading comprehension, and writing skills)
Strong analytical, organizational, written, and verbal communication skills with the ability to relate to others under pressure
A solutions-oriented mindset with the ability to explain technical problems succinctly and clearly
The ability to efficiently respond to a significant number of emails, live chats, and phone calls per day while maintaining high quality and composure
A natural problem solver who is a tech geek and/or marketing novice with an entrepreneurial spirit
A self-motivated, curious learner and proactive team player with innovative ideas to inspire customer adoption
Prior experience in SaaS or Technical support is a plus
The ability to work night shifts and weekends

Job Responsibility

Advise and Accelerate: Develop a deep and technical understanding of the platform and customer use cases to successfully advise customers on how to achieve their goals using ActiveCampaign
Technical Guidance: Utilize technical skills to guide a high velocity of customers across multiple industries and levels of sophistication through screen sharing, chat, and email
Problem Solving: Handle inquiries ranging from account issues and diagnosing complex software problems to providing basic marketing and sales strategy advice
Issue Ownership: Own the resolution of customer issues from initial contact to completion by monitoring and responding to user-reported issues and infrastructure alerts
Collaborate: Partner with development teams to drive stability, produce knowledge base articles, and foster a customer-centric culture
Strategize: Formulate alternative or unique solutions based on best practices for technical scenarios to help clients succeed
Identify Growth: Identify opportunities for potential growth of a customer's services and collaborate with the appropriate teams
Product Improvement: Identify improvements to the product, isolate and reproduce bugs, and determine high-impact opportunities to enhance the customer experience

What we offer

Comprehensive Health & Wellness: Top-tier benefits package that includes medical and dental benefits paid 100% by ActiveCampaign for you and your dependents, complimentary access to telehealth services, and a free subscription to Calm
Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization
Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance
Total Rewards: In-office meal and transportation perks, home office stipend to cover at-home workspace expenses, and a four-week paid sabbatical with bonus after five years
Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support

Fulltime

Customer Experience Specialist - Portuguese

Are you a customer experience builder who enjoys simplifying complex solutions? ...

Location

Costa Rica , Heredia

Salary:

Not provided

ActiveCampaign

Expiration Date

Until further notice

Requirements

Fluent English, Spanish, and Portuguese (speaking, reading comprehension, and writing skills)
Strong analytical, organizational, written, and verbal communication skills with the ability to relate to others under pressure
A solutions-oriented mindset with the ability to explain technical problems succinctly and clearly
The ability to efficiently respond to a significant number of emails, live chats, and phone calls per day while maintaining high quality and composure
A natural problem solver who is a tech geek and/or marketing novice with an entrepreneurial spirit
A self-motivated, curious learner and proactive team player with innovative ideas to inspire customer adoption
Prior experience in SaaS or Technical support is a plus
The ability to work night shifts and weekends

Job Responsibility

Advise and Accelerate: Develop a deep and technical understanding of the platform and customer use cases to successfully advise customers on how to achieve their goals using ActiveCampaign
Technical Guidance: Utilize technical skills to guide a high velocity of customers across multiple industries and levels of sophistication through screen sharing, chat, and email
Problem Solving: Handle inquiries ranging from account issues and diagnosing complex software problems to providing basic marketing and sales strategy advice
Issue Ownership: Own the resolution of customer issues from initial contact to completion by monitoring and responding to user-reported issues and infrastructure alerts
Collaborate: Partner with development teams to drive stability, produce knowledge base articles, and foster a customer-centric culture
Strategize: Formulate alternative or unique solutions based on best practices for technical scenarios to help clients succeed
Identify Growth: Identify opportunities for potential growth of a customer's services and collaborate with the appropriate teams
Product Improvement: Identify improvements to the product, isolate and reproduce bugs, and determine high-impact opportunities to enhance the customer experience

What we offer

Comprehensive Health & Wellness: Top-tier benefits package that includes medical and dental benefits paid 100% by ActiveCampaign for you and your dependents
Complimentary access to telehealth services
Free subscription to Calm
Growth & Development: Access to LinkedIn Learning
Professional development programs
Career growth opportunities
Generous Paid Time Off
In-office meal and transportation perks
Home office stipend to cover at-home workspace expenses
Four-week paid sabbatical with bonus after five years

Technical Customer Specialist

One of our clients is seeking a full-time Customer Support Specialist with a str...

Location

Spain , Barcelona

Salary:

Not provided

Babel Profiles

Expiration Date

Until further notice

Requirements

Providing excellent customer service and building strong relationships
Impeccable written and verbal communication in Dutch and English
Being proactive, reactive, and solving problems efficiently
Maintaining attention to detail and accuracy under pressure
Collaborating effectively with team members and across departments
Quickly learning new products and technologies and applying knowledge practically
Using CRM systems, such as Salesforce, to manage customer information accurately

Job Responsibility

Deliver comprehensive product information and provide efficient technical and administrative support across multiple channels, including phone and email
Offer a personalized customer experience by addressing inquiries and resolving issues effectively, always prioritizing customer satisfaction
Proactively manage and align customer expectations
Maintain and update the CRM system (Salesforce) with accurate and relevant information gathered during customer interactions
Collaborate with team members and cross-functional departments to ensure customers receive well-researched and complete solutions

What we offer

Hybrid work: up to 3 days working from home per week
€500 gross home office setup allowance
Home office allowance for ongoing support
Option to work abroad for up to 40 working days per year
Birthday off and volunteering time off
Additional health and dental insurance
100% employer-funded pension scheme
Lunch or childcare vouchers
Unlimited access to LinkedIn Learning
Access to language platform for learning new languages

Fulltime

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Technical Customer Experience Specialist

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