Technical Customer Experience Advisor Job at 360 Resourcing Solutions (Dinnington)

Customer Experience Advisor

This is an exciting opportunity to join a leading and innovative organisation ba...

Location

United Kingdom , Cardiff

Salary:

23970.00 GBP / Year

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Excellent communication skills (verbal and written)
Strong empathy and customer focus
Reliability, patience, and adaptability
Effective problem-solving and multitasking ability
Commercial awareness and a proactive mindset
The ability to work both independently and collaboratively
Proven experience in delivering high-quality service across multiple channels (phone, email, etc.)
Excellent interpersonal and written communication skills
Resilience, positivity, and strong problem-solving skills
A natural aptitude for technology and systems

Job Responsibility

Scheduling internal and field appointments
Delivering exceptional customer service and ensuring a seamless experience across all touchpoints
Applying technical awareness to match customer needs with the right resources and support
Handling basic and recurring customer queries, ensuring prompt and effective resolution
Keeping customers informed on issue progress and service updates
Providing initial technical assistance and resolution for incoming queries
Managing requests via phone and email efficiently
Supporting special projects and other ad-hoc duties as required

What we offer

Discretionary annual bonus scheme
25 days holiday per year (option to buy up to 5 additional days)
Life insurance
Cycle to Work scheme
Subsidised gym membership
Access to health and wellbeing apps
Employee discounts
Hybrid and flexible working options

Fulltime

Customer Experience Advisor

Join our global team as a Customer Experience Advisor! Deliver exceptional servi...

Location

India , Bengaluru

Salary:

375000.00 INR / Year

Bark

Expiration Date

Until further notice

Requirements

Minimum 1 year of experience in a customer-facing role supporting international customers via phone and email
Experience with customer service software is a plus
we use Zendesk
Ability to build strong rapport quickly and confidently with customers
A driven self-starter, self-motivated with a great work ethic
Confident in handling diverse queries, able to easily adapt to any given situation
The ability to handle conflicts diplomatically and find resolutions that satisfy both the customer and Bark
Ability to multitask and appropriately prioritise, handling multiple email enquiries, calls, and admin
Exceptional attention to detail and follow-through
Have outstanding written and verbal communication skills in English, with attention to detail, and the ability to write confidently and accurately

Job Responsibility

Be the first line of communication for professionals and customers in UK & US
Handle inbound and outbound queries via phone, emails and chat from our valued professionals, ensuring each communication is positive, empathetic and solution-oriented
Identify sales opportunities and contribute to revenue growth by offering relevant services and upgrades
Be a product & customer expert, assisting new and existing professionals with any queries that they may have
Talk with prospective professionals, discussing the various benefits of Bark and how we can help them grow their business
Solve technical issues and support the development of our platform and products by providing vital feedback to the broader business
Work in line with performance metrics of the Global Customer Experience: Productivity and Quality of interactions, along with CSAT and Online Time

What we offer

5 days work week with 2 week-off days
Competitive salary: ₹3.75 LPA (plus sales commissions and shift allowances as applicable)
One-way cab facility
33+ paid days off annually
Quarterly team socials
Access to Learning & Development programs and personal L&D budget
An annual Learning & Development budget to spend on courses, training, or other resources that support your professional development
Access to Oliva, a leading mental health and wellbeing platform, offering personalised support when you need it
Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes

Fulltime

Customer Experience Advisor

Join a dynamic team delivering outstanding customer service! As a Customer Exper...

Location

United Kingdom , Cardiff

Salary:

12.52 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Experience in end-to-end customer service (business or consumer)
Excellent communication skills, verbal and written
Empathy, patience, and reliability
Strong problem-solving skills and adaptability
Comfortable with technology and multitasking

Job Responsibility

Schedule internal and field appointments
Deliver exceptional customer service across phone, email, and other channels
Provide basic technical support and escalate issues appropriately
Keep customers informed on progress and resolve recurring queries quickly
Handle administrative tasks including invoices, worksheets, and contract bookings
Support special projects and contribute to process improvements

What we offer

Hybrid working with a mix of office and remote days
Possibility of becoming permanent after 6 months
Work in a fast-paced, supportive team environment

Fulltime

Technical Customer Service Advisor I Bókun

As a Technical Support Advisor at Bókun, you will be part of the Escalation Team...

Location

United Kingdom , Oxford

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

1–3 years of proven experience in a customer service or technical support role, ideally within the B2B sector
Strong problem-solving mindset with the ability to apply analytical and investigative skills to resolve customer issues creatively and independently
Basic working knowledge of CSS, HTML, and website CMS tools
A customer-focused attitude — enthusiastic, courteous, assertive, and proactive in driving engagement and resolution
Excellent teamwork skills, with a positive, friendly, and can-do approach when collaborating with both customers and colleagues
Openness to learn new and complex topics, constructive feedback and adaptability to business changes
Confidence and professionalism in handling complaints, mediating conflicts, and troubleshooting technical issues
Experience in the travel, tourism, leisure, or hospitality industries is a plus, but not essential for candidates with a strong passion for customer care
Experience working toward customer satisfaction targets and operational metrics, including quality, efficiency, and handle time
Fluency in written and spoken English and Italian

Job Responsibility

Diagnosing and resolving technical issues while ensuring a seamless customer experience
Handling a diverse range of technical challenges — from troubleshooting complex incidents to investigating in-depth cases that require strong analytical thinking, mediation, and negotiation skills
Using all available tools and resources, accurately triage and resolve customer issues or escalate them to the appropriate teams as needed
Managing inbound and outbound communication in English and Italian across multiple channels, including email, phone, video calls with screen sharing, and chat
Researching and replicating reported problems, raising detailed bug reports, and proactively following up on open tickets to ensure timely resolution
Maintaining clear troubleshooting documentation, acting as an internal escalation point for Tier 1 support cases, and collaborating closely with technical teams to manage escalations effectively

What we offer

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
Work your way with flexibility to suit your lifestyle
Flexible schedule
Donation matching
Tuition assistance
Lifestyle benefit
Travel perks
Employee assistance program
Health benefits
Generous referral scheme

Fulltime

Technical Customer Service Advisor

As a Technical Customer Service Advisor at Bókun you will undertake a variety of...

Location

United Kingdom , Oxford

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

1-3 years of proven experience in a Customer Service position where technical skills and troubleshooting were required (preferably in the B2B sector)
Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction
Hold a basic knowledge of CSS, HTML, and website CMS tools
Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution
A team player who is positive, friendly, and has a can-do attitude towards staff and customers
Receptive to constructive feedback and changes within the business
Confident and competent in handling complaints, mediation, and troubleshooting technical issues
Experience within the travel, tourism, leisure, and hospitality industries would be an advantage but is not essential if you have a passion for customer care
Experience in working to customer satisfaction-based targets and operational metrics such as quality and handle time
Fluency in written and spoken English plus but not essential an EU language between Spanish, Italian or French

Job Responsibility

Handle English inbound/outbound, Teams meetings, calls/emails or chats according to company policy
Troubleshooting incoming issues, identify root causes and finding a path to resolution
Researching and resolving internal (tier 1) and external user-reported issues related to the product
Gather data, test and replicate problems
Raising detailed bug tickets for the development team where necessary and proactively following up on the tickets
Ensure excellent troubleshooting documentation
Act as an internal escalation route for all Tier 1 support issues
Collaborating with technical teams to help with support escalations
Follow best practice incident management processes to meet your monthly goals (Initial response time, Quality scores, Customer Satisfaction metrics)

Fulltime

Technical Customer Service Advisor - Spanish Speaker

As a Technical Customer Service Advisor - Spanish Speaker at Bókun, you will und...

Location

United Kingdom , Oxford

Salary:

Not provided

Tripadvisor

Expiration Date

Until further notice

Requirements

1-3 years of proven experience in a Customer Service position where technical skills and troubleshooting were required (preferably in the B2B sector)
Fluent in English and Spanish (spoken and written) with the ability to support Spanish-speaking customers across email, chat, and phone channels
“Problem-Solving” character – Ability to apply analytical and investigative skills to resolve customer issues creatively and with minimal direction
Hold a basic knowledge of CSS, HTML, and website CMS tools
Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution
A team player who is positive, friendly, and has a can-do attitude towards staff and customers
Confident and competent in handling complaints, mediation, and troubleshooting technical issues
Ability to multitask in a fast-paced environment, Identifying next steps and executing them diligently
Ability to work shift patterns, including some weekends

Job Responsibility

Handle emails, calls, or chats according to company policy
Troubleshooting incoming issues, identifying root causes, and finding a path to resolution
Researching and resolving internal (Tier 1) and external user-reported issues related to the product. Gather data, test, and replicate problems. Raising detailed bug tickets for the development team where necessary and proactively following up on the tickets
Act as an internal escalation route for all Tier 1 support issues
Collaborating with technical teams to help with support escalations
Follow best practice incident management processes to meet your monthly goals (Response time, Quality scores, Customer Satisfaction metrics)

What we offer

Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
“Work your way” with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team
Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work
Donation matching. Give back? Give more! We match qualifying charitable donations annually
Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
Travel perks. We believe that travel is employee development, so we provide discounts and more
Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges
Health benefits. We offer great coverage and competitive premiums
Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates

Fulltime

Lead Technical and Strategic Advisor - Office of the CISO - Customer Security Management

The Office of the Chief Information Security Officer (CISO) is accountable for m...

Location

United States , Multiple Locations

Salary:

165600.00 - 296400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
6+ years of experience managing cross-functional and/or cross-team projects
Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations
Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions
Bachelor's Degree AND 10+ years experience cybersecurity, security engineering, or security product/technical program management OR equivalent experience
Experience serving as a Chief Information Security Officer (CISO) or Deputy CISO
Passion and curiosity for learning and staying abreast of the latest trends and innovations in the security and AI fields
Strong knowledge and expertise in security, including challenges, solutions, standards, best practices, and ability to understand and translate customer needs and expectations

Job Responsibility

Leverage deep cybersecurity, technical expertise to build external and internal relationships that maximize value to customers, helping them navigate the complex, evolving security AI landscape
Represent Microsoft as a trusted and credible voice on security matters in, such as speaking at events, participating in panels, contributing to publications, etc
Develop and maintain a deep understanding of the security needs, challenges, and opportunities, including industry trends and innovations and the customer pain points and expectations
Solicit customer input for security improvements, promotes security best practice sharing, addresses complex security issues, and resolves high-level escalations
Build and nurture relationships with key internal stakeholders, customers, and other influencers in the global security community
Identify and pursue opportunities for collaboration and co-innovation with internal teams and the customer community on security matters, such as joint research, pilots, case studies, white papers, etc
Design and deliver programs and initiatives that engage and educate customers on Microsoft's security practices, capabilities, and CISO office roadmap
Collaborate with communications teams to leverage existing channels such as webinars, workshops, and roundtables to deliver topical information
Leads the development of feedback channels to gather and synthesize input from customers on security needs and drives awareness across teams and leadership

Fulltime

Technical Advisor - Travel Canada

The role of Technical Advisor directly supports the company’s mission to develop...

Location

Canada

Salary:

45.00 - 50.00 CAD / Hour

Nordex Group

Expiration Date

Until further notice

Requirements

High school diploma preferred OR an equivalent combination of experience, technical training, and safety certifications
Experience in quality management and quality control processes
Wind Turbine Assembly experience preferred
Minimum of 3 years of supervisory experience in mechanical, electrical, or construction fields
Wind Farm mechanical construction experience preferred
WTG on-site assembly experience required
Excellent technical knowledge, communication skills, and the ability to build positive relationships with customers and subcontractors
Knowledge of Microsoft Office Suite required
English & French Proficiency is required
Other languages are a plus (German & Spanish)

Job Responsibility

Proactively ensure HSE compliance throughout the WTG installation and finishing process, reporting any deviations
Advise the customer's BOP contractor to meet Nordex quality standards for a smooth handover to the Commissioning, Customer, and Service Department
Leverage strong technical knowledge to provide general support on all mechanical and electrical activities of the customer's BOP contractor and Nordex's contractors
Document and report any quality or time deviations noticed during the WTG/WF installation, finishing, and commissioning works using the UPVISE system
Ensure all mechanical works are executed according to installation instructions and tooling maintenance requirements, advising on any deviations
Oversee the reception, use, and handover of Nordex tooling, ensuring proper use and readiness throughout the project
Conduct various inspections and quality control checks such as Incoming goods, Quality gate and Customer Walkdown to ensure compliance with project standards and specifications
Assist in managing necessary documentation for handover to the customer and BOP contractor
Build and maintain a positive relationship with the customer's BOP contractor to facilitate smooth project execution
Actively manage UPVISE Daily Progress Reports, providing live updates on supervised activities

What we offer

Basic Life and AD&D
Dependent Life
Optional Life & Spousal Optional Life
Optional AD&D
Weekly Indemnity
Long Term Disability
Extended Health Care
Dental Care
RRSP Match - up to $5k based upon what you contribute
Up to 5% bonus

Fulltime

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Technical Customer Experience Advisor

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