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Voi Technology Logo Voi Technology · -

Technical CRM Specialist

Sweden, Stockholm · Job Posted January 04, 2026
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Job Description

As part of the CRM Team, you will maximise customer value by strengthening our lifecycle, upsell and partner-ad capabilities in Braze. Beyond campaign execution, you will help build and maintain the technical foundation of our CRM ecosystem, ensuring our setup is scalable, reliable and supports long-term growth.

Job Responsibility

  • Enhancing and maintaining Braze infrastructure such as templates, content blocks, components, events, segments and reusable logic
  • Designing automations and workflows that reduce manual execution and improve scalability
  • Building complex lifecycle, upsell and partner-ad journeys through Braze and other platforms
  • Translating business requirements into clear triggers, eligibility rules and personalised message logic
  • Supporting partner campaigns by configuring templates, segmentation and tracking across email, push and in-app
  • Collaborating with Product, Tech, Data and commercial teams on event design, data flows and CRM-related system updates
  • Ensuring high operational quality through QA, documentation, governance standards and structured experimentation

Requirements

  • 3 or more years of hands-on experience in CRM, lifecycle or marketing automation
  • Advanced experience working in Braze or similar customer engagement platforms
  • Strong understanding of CRM data structures including events, user attributes and triggers
  • Ability to understand technical documentation, APIs and integrations supporting CRM workflows
  • Comfort working with JSON, HTML, Liquid and data schemas without needing to code
  • Experience improving workflows, introducing automation and increasing platform efficiency
  • Strong problem-solving skills and the ability to collaborate across technical and non-technical teams
  • Fluent in English

What we offer

  • Get “skin in the game” through our employee options program
  • Work from our dog-friendly office in Stockholm
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