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Technical Coordinator - Peppermint Bars and Events, Wellesbourne Distribution Centre. This brand new role is essential to support this innovative hospitality business, the forward thinking team, and Peppermint's future development. This is an exciting opportunity to join the leading bars and events team behind exceptional experiences at some of the UK’s most high-profile festivals, events, and venues. You’ll handle key coordination and 1st line technical support tasks in our busy warehouse premises in Wellesbourne. Working closely with EPOS Project Manager and Head of Tech & Innovation and multiple departments, you will play a hands-on role of the delivery and preparation of technical equipment to support our staff, festivals, events and external clients. This is a fantastic opportunity to develop industry experience and contribute to exciting, high-profile projects.
Job Responsibility:
Acting as first-line technical support, resolving and escalating issues as needed
Providing remote and on-site support across iOS, Android, and Windows devices
Planning, deploying, and supporting with laptops, tills, EPOS, and event technology
Building EPOS menus from templates, ensuring devices are correctly configured, and assisting with any in-event menu or pricing changes as required
Coordinating with food teams, clients, traders, and warehouse staff
Supporting live events and coordinating casual tech support staff
Maintaining event systems, forms, dashboards, and standard reports
Ensuring accurate data, stock records, and system logs
Tracking, maintain, and prepare company hardware assets
Supporting system improvements, documentation, training, and client pitches
Requirements:
A positive attitude, strong organisational skills, and a willingness to learn
Previous experience in a working environment - administration or technical support within a fast-paced organisation would be a great fit
A love of attention to detail
Firm understanding of technology and systems
A problem solver with the confidence to work independently once briefed
A full clean driving licence is a bonus
What we offer:
Hybrid working
28 days annual leave
Private healthcare
Access to leading festivals & events
Flexible, hybrid working from our Wellesbourne Warehouse with occasional to the London office, and weekend/evening work
20 days holiday + bank holidays and your birthday off
Private healthcare & wellbeing support (via Medicash)
Employee assistance programme- counselling and support
Discounts on shopping, travel, entertainment and dining
Enhanced parental leave + sick pay
Quarterly team socials
Apprenticeship programmes available
Access to some of the UK’s best events, festivals, and sports venues